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Spectrum Cable
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  • Spectrum Cable Phone Number

    1-855-892-4357 (1-800-TWC-HELP)

    Best For: General Inquiries, Technical Support

    Want entertainment anytime, anywhere at an affordable price? Time Warner Cable Spectrum provides excellence in entertainment coupled with a commitment to quality customer service. Call this Time Warner Spectrum phone number to get friendly, helpful assistance with general questions about your TV, Internet, and Phone service. The ability to resolve technical issues is just a phone call away.

    For Spanish, Press 5.

    *99 will bypass the voice activated system and allow customers to choose options by number.

  • Spectrum Cable Customer Service Phone Number

    1-800-892-2253

    Best For: Customer Service Concerns

    Time Warner Spectrum customers with questions about their service can call this phone number and get prompt, courteous customer assistance. This includes changes in service, technical support, bill pay, and more.

    For Spanish, Press 5.

    *99 will bypass the voice activated system and allow customers to choose options by number.

  • Spectrum Cable Business Class Phone Number

    1-866-892-4249

    Best For: Business Customer Service, Existing Business Accounts

    Trying to resolve an issue with your Time Warner Spectrum business account? Call this business phone number for technical support and bill pay assistance.

    For Spanish, Press 5.

    *99 will bypass the voice activated system and allow customers to choose options by number.

  • Spectrum Cable My Move Specialist

    1-855-369-8209

    Best For: Existing Customers, Address Change, Moving Services

    Relocating and want to bring Spectrum along? This phone number enables you to file an address change or to get support with moving your services to a different address.

    For Spanish, Press 5.

  • Spectrum Cable Bill Pay Phone Number

    1-855-369-8209

    Best For: Paying My Bill, Bill Pay, Billing Questions

    Need assistance paying your bill or have a question about a bill you received? Spectrum’s bill pay is just a call away. Dial this number to receive quick, friendly service from a Time Warner Spectrum representative.

    Say "pay my bill" when asked why you are calling, then follow the voice-activated prompts. Bill pay is also available online, through live chat, and in the TWC app.

    For Spanish, Press 5.

    *99 will bypass the voice activated system and allow customers to choose options by number.

Before You Call

picture of a phone

There are a few things you’ll want to have on hand that’ll make your call to Time Warner Spectrum go as smoothly as possible. We recommend having the following items in front of you before you dial.

Your Account Number: Log into myservices.timewarnercable.com to find your account number and additional ways to contact Spectrum. Business Class customers can access their account information and online services here: Business Login

If you have a recent bill, the account number is usually in the upper right hand corner of the bill. To see a detailed explanation of your bill, visit Time Warner's cable support page.

The Last Four Digits of Your Social Security Number: You may be asked this question for the purposes of confirming your identity and to verify you have permission to manage the account you are calling about.

Billing or Service Address: If you are looking to set up or move service, it’s helpful to have the exact address to ensure the representative can assist you properly.

Paper, pen or note-taking device: Keep something on hand so you can quickly jot down confirmation numbers, names, and phone numbers.

Other Ways to Contact Spectrum Cable

picture of a phone, computer, tv

Want to get support with a question but can’t talk right now? Time Warner Spectrum has lots of online alternatives that assist customers in connecting with customer service.

Live Chat: Reach a live agent online with your questions via this chat tool. TWC Virtual Chat

My TWC: This app lets you manage all the features of your Time Warner Spectrum account from your mobile device. Set up a service or installation appointment, pay your bill, access your voice mail, and more. Learn more or download My TWC here. My TWC Mobile App

Online Bill Pay: With Time Warner Spectrum, paying your bill online is easy. Simply log into https://myservices.timewarnercable.com/ to access your account.

Online Support Center: TWC has a wealth of information at your fingertips. The Time Warner Spectrum Online Support Center offers how-to videos, FAQs, equipment manuals, and troubleshooting guides for all of their TV, Internet, and Phone services. Visit TWC Online Support Center to learn more.

Spectrum Stores: Find a Time Warner Spectrum store location near you to pay your bill in person, exchange equipment, or get a self-installation kit. Search for a TWC store online here

Email Time Warner Spectrum Business Class: • Send an email and a Spectrum business agent will contact you to resolve the issue shortly. Business Class Email Contact Form

TWC Feedback Form: Want to give Time Warner Spectrum some feedback about your experience? They’re listening! Time Warner Cable Corporate Feedback Form

Time Warner Spectrum Accessibility Services: Need accessibility-friendly service options? Time Warner has you covered. Access their hearing, speech, mobility, and vision accessibility services here. Time Warner Accessibility Solutions.