Weighing the pros and cons of Frontier and XFINITY® TV packages? Trying to compare the two pay-TV companies can be overwhelming. Both offer similar services, but plan details and package offerings differ substantially.
XFINITY by Comcast is one of the largest pay-TV providers in the nation. Most XFINITY TV offerings are cable, though the company may expand into fiber offerings in the future. Frontier, on the other hand, originally began as small telecommunications company that served rural American communities. Frontier’s popular fiber product, FiOS® by Frontier, is rapidly growing, and many users now enjoy fiber television services through FiOS TV.
As you decide between XFINITY TV and FiOS TV, try to pick the company and plan that fits your lifestyle best. To help you get a better feel for each provider’s offerings, this article will take a closer look at the two services’ important features and contract details.
Sports content is one of XFINITY’s biggest offerings, with live viewing options for professional leagues and college games. Not only can sports package subscribers catch MLB EXTRA INNINGSSM, but they can also access Pay-Per-View events like UFC fights.
Frontier focuses its top-tier FiOS TV plans on quality entertainment, providing premium movie content from channels like FLiX® and TMC®. Most subscribers in FiOS service areas also have access to local channels and regional sports offerings.
XFINITY’s customer satisfaction rating on Consumer Affairs is only 1 star out of 5. Surveys by the American Customer Satisfaction Index (ACSI) continually show that XFINITY has one of the lowest satisfaction ranking scores for all pay-TV companies in the U.S. Its current score is 54 out of 100, with 63 being the industry average. To XFINITY’s credit, it has listened to subscriber complaints and made a $300 million investment to improve its customer service.
Frontier’s customer satisfaction rating on Consumer Affairs is also only 1 star out of 5. Though FiOS TV doesn’t have an ACSI rating, subscribers are still making their voices heard — since the company acquired Verizon customers from three major states in April of this year, several users have shared unfavorable reviews. That transition is relatively recent, however, so the company may work to improve customer relations going forward.
XFINITY’s website includes a section with contact information for canceling via phone, e-mail, or standard mail. Generally, the company’s customer service department will discuss contract options with users before disconnecting any services. XFINITY does charge early termination fees, but the exact costs are not spelled out in the company’s agreements and may vary depending on the plan and the amount of time left on the agreement.
Frontier also charges an early termination fee for its FiOS TV services — a charge that can range up to $360. However, depending on the specific circumstances around the termination, canceling consumers may be able to convince the company to waive the charge.
On Demand Content
XFINITY On Demand™ features thousands of free titles, with several additional movies and shows available for a small rental fee. There are also numerous On Demand subscriptions available for a monthly fee, including Disney Family Movies and Gaiam TV Fit & Yoga.
FiOS TV also claims thousands of On Demand titles, most free and others available for a one-time charge. Programming is organized by searchable categories like “kids,” “movies,” and “events,” making it easy for users to find exactly what they’re looking for. Concerned parents can also set viewing restrictions for On Demand shows, which can help keep younger family members from accessing inappropriate content.
Installation Fees and Contracts
XFINITY does charge an installation fee, which can be reduced or waived for those customers comfortable enough to use the company’s self-installation kits. Contract lengths are fairly flexible with XFINITY, as it offers certain plans with no minimum term contract. Committing to a plan with a longer contract, though, will usually result in a lower bill.
With FiOS TV, installation fees will vary depending on your area and the services you choose. Regular TV activation fees can fall around $49, while a FiOS Quantum TV setup can run up to $69.99 for activation and $89.99 for installation. Some new users may be able to opt for plans with waived installation fees. In terms of contracts, most Frontier deals require a 2-year commitment.
XFINITY’s well-advertised TV packages start with over 140 channels in the Digital Starter plan, which costs $44.99 per month for 12 months and a one-year contract. A higher TV offering, the Digital Preferred plan, runs $54.99 a month for the first 12 months with a one-year agreement for over 220 channels.
A comparable FiOS TV plan, the FiOS TV Prime HD, starts around $71.99 per month for 12 months, giving users over 240 channels — including over 65 HD channel offerings. The top FiOS TV Ultimate HD plan is $93.99 per month for 12 months, and it gives subscribers more than 360 channels that include premium programming like SHOWTIME® and HBO®.
XFINITY offers several bundled options for TV, Internet, and Voice phone services at a discounted rate. The Starter XF Triple Play package begins at $89.99 for 12 months with a 2-year contract, and it comes with over 140 channels, Internet speeds up to 75 Mbps, and U.S. and international calling. The Starter XF Double Play package with TV and Internet starts at $69.99 for 12 months with a 2-year contract, and subscribers will see Internet speeds up to 75 Mbps and more than 140 channels — with HBO® included for 12 months.
FiOS Triple Play deals start at $99.99 for 12 months for FiOS TV, Internet, and Voice. That package includes over 240 channels, Internet speeds up to 50 Mbps, and unlimited nationwide calling. The company’s FiOS Double Play — with the same TV and Internet offerings as the Triple Play — starts at $84.99 for 12 months. Frontier also offers some security bundling options in select areas.
When you’re researching XFINITY and Frontier services, note that both brands are offering more options and features than ever before. Now that you have details for each service, pick the TV provider that suits your needs.
*Pricing and speeds are current as of writing. Pricing and speeds are subject to change. Not all offers available in all areas.