At a Glance
|Type of Service||Cable||Fiber|
|Channel Count||260+/130 HD||550+/200 HD|
|Equipment Fees||$9.95/mo.||Included in monthly bill|
|Installation Fee||Varies||$35 activation fee|
|Contract||None||Yes (1 year)|
|Packages||View XFINITY Plans||View AT&T Plans|
Data effective 3/28/2017. Pricing and speeds are subject to change. Not all offers available in all areas.
You know what you want—great, reliable TV with plenty of choice and flexibility at an affordable price. The hard part is figuring out which provider can deliver on those expectations. That’s where the team at CableTV.com can help. We’ve got a wealth of reviews and expert knowledge at our fingertips to draw comparisons, break down where each provider excels, and give you plenty of at-a-glance information so you can choose a package and a provider that’ll fit your priorities.
Should you choose XFINITY or AT&T as your TV service provider?
With XFINITY, you’ll get the reliability of cable service, with no contract and nearly 70,000 on-demand titles to choose from. XFINITY continues to be a solid TV offering haunted by its poor customer service history. On the other hand, the channel selection is smaller than the competition and the DVR leaves much to be desired. Still, if a reliable, consistent, contract-free cable service is what you’re after, XFINITY might be for you.
With AT&T U-verse TV, you’ll get a ton of channels, along with solid customer service and the reliability of fiber optics. AT&T is one of the highest-ranked television providers in customer satisfaction. However, the service comes with some questionable fees and a required contract, although the contract is shorter than the typical two-year agreement you’ll find with most providers. The DVR system is lacking when it comes to bells and whistles, but it’ll get the job done. In the end, if you want a reliable service with all the channels you could ask for (and then some), then choosing AT&T U-verse is probably a safe bet.
Find and compare XFINITY and AT&T high-speed internet plans and pricing in your area:
Overall Customer Rating
(3.36 / 5)
Overall Customer Rating
(3.57 / 5)
- No required contract
- Large on-demand library
- Affordable packages
- Wide availability
- Fast and reliable fiber network
- Excellent channel selection
- Lots of bundle options
- Good customer service ratings
- Poor customer service ratings
- Low HD channel count
- Low DVR storage
- Lackluster DVR system
- 1-year contract required
- Lots of additional fees
Installation & Setup
XFINITY(3.51 / 5)
XFINITY lands around the middle of the pack in this category. It does charge an installation fee, which can run as high as $50, but varies depending on which equipment you choose and what work you need done. However, XFINITY offers a self-installation kit if you’d rather go the DIY route. There is also a two-hour window for service appointments, which is better than many competitors.
AT&T U-verse(3.77 / 5)
U-verse scored quite a bit better in this category than XFINITY. One possible reason for this is that there is no installation fee—just a manageable $35 activation fee. There is also a self-installation option available, if you’d rather do it yourself. The three-part instructions for a self-installation are easy enough to follow, but they aren’t the cleanest we’ve seen, so there might be some room for confusion along the way.
XFINITY(3.51 / 5)
XFINITY offers 260 channels, with just 130 in HD. The company does make up for it somewhat with a huge library of 70,000 on-demand titles, which could be appealing to some. It also offers a small, affordable local channel package, so if you just want the basics, this might be the way to go.
AT&T U-verse(3.63 / 5)
With a lineup of over 550 channels, U-verse offers something for everyone. More importantly, over 200 of them are HD—significantly more than XFINITY. There are several packages to choose from, and even the lowest-tier option, U-Family, offers 200 channels. U-verse also offers a large selection of on-demand content and sports channels.
XFINITY(3.78 / 5)
XFINITY again falls in the middle on our survey for reliability. In general, you shouldn’t have many problems with a cable network, and XFINITY is no exception. With a score this mediocre, it’s possible that Comcast’s overall poor reputation is influencing scoring in the individual categories. That said, it’s not fiber, so there is still the possibility of occasional hiccups during high-traffic time slots.
AT&T U-verse(3.94 / 5)
Fiber networks are inherently more reliable than cable, and this difference is reflected in the high score U-verse received. In fact, U-verse ranked third, right behind Verizon and Frontier, which are both also fiber networks. You can expect consistently great performance from U-verse, even during peak times.
XFINITY(2.66 / 5)
XFINITY ranks near the bottom here, with the likely culprits being its nebulous installation fee and the fact that their prices increase sharply after a one-year promo period. On the plus side, if you don’t mind signing a contract, you can save around $10 on your monthly bill by locking yourself in for two years. Plans start at $49.99 per month for 140 channels and go up to $99.99 for the 260-channel Digital Premier package.
AT&T U-verse(2.86 / 5)
U-verse lands in the middle of the pack in this category. The company offers a range of packages and bundles that fit a variety of budgets, but unfortunately this is balanced by a one-year contract and some pretty superfluous fees—even for a TV provider. For example, there is a $10 HD fee as well as a $7 HD sports fee. So, if you want to watch sports in HD—and you probably do—it’ll cost you an extra $17 every month.
Tech Support & Customer Service
XFINITY(3.34 / 5)
Comcast, the company that provides XFINITY, has a notoriously bad reputation for customer service, so it wasn’t much of a surprise when it ranked near the bottom in our satisfaction survey. Furthermore, the American Customer Satisfaction Index (ACSI) ranks Comcast ninth out of all subscription television service providers. That said, the company has acknowledged this poor reputation, and they were one of the most improved on that same ACSI ranking, with a nearly 15% increase over 2015’s score. Time will tell if the company can continue to turn things around, but it certainly has a long way to go.
AT&T U-verse(3.67 / 5)
U-verse ranks fourth in our customer satisfaction survey—well ahead of XFINITY. The company also ranks second in the ASCI survey, behind only Verizon Fios. Although the support site looks a little dated and the information is pretty basic, it serves its purpose well enough.
- Simultaneous Recording: 6
- Storage: 100 hours of HD
- Price: $9.95 per month
- Approximate Dimensions:18.5″ x 13.5″ x 2.5″
- # of TVs per DVR: 3
- Additional Features: Netflix integration, voice-controlled remote
- See our review of the XFINITY X1
- Simultaneous Recording: 4
- Storage: 165 hours of HD
- Price: Included
- Approximate Dimensions: 9.8″ x 6.1″ 1.6″
- # of TVs per DVR: 8
- Additional Features: Manage recordings and control set-top box with mobile app
XFINITY offers high-speed cable internet plans both individually and bundled with TV and phone service. Download speeds range from 25 Mbps to 250 Mbps (and even 2G in select areas), which is more than enough speed for most people. Internet-only plans start at $44.99 for 25 Mbps, while Triple Play bundles start at $89.99.
AT&T High-Speed Internet
AT&T offers both DSL and fiber internet service. The DSL service is widely available, but is obviously much slower than fiber, with download speeds ranging from 5 Mbps to 75 Mbps. The fiber service is only available in select major cities, but the speeds can reach up to a 1,000 Mbps (1G) connection.
More About the Providers
XFINITY is the consumer-facing brand for Comcast Cable Communications. It provides television, internet, and phone services to consumers in the United States. XFINITY is the second-largest provider of television services after AT&T, serving over twenty-two million customers in the United States.
AT&T is a multinational telecommunications company based in Dallas, Texas. It is the twelfth-largest company in the world, and the largest telecom company. It has also been ranked as the fourth-most-valuable brand. It can trace its origins all the way back to Alexander Graham Bell and the original Bell Telephone Company.
Find and compare cable and internet providers in your area: