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Terms and Conditions

Pure Internet

*Depending on services you select, these CenturyLink surcharges apply: Internet/Broadband Cost Recovery Fee; Prism Local Broadcast Surcharge; Prism Sports Network Surcharge; Non-Telecom Services Surcharge; and additional surcharges. These are neither taxes nor required by law, but set by CenturyLink and may change. Additional taxes and fees will apply and appear on your monthly bill. For more information about taxes, fees, and surcharges, visit www.centurylink.com/feesandtaxes; rates subject to change.

Service and offer are not available everywhere.  Rate is available to new CenturyLink High Speed Internet ("HSI") customers who sign up by 5/31/17.  Customer must enroll in CenturyLink AutoPay (monthly automatic bill pay on account) and Paperless billing service within the specified promotional timeframe to be eligible for rate. After 24 months, standard monthly rate will apply. A one-time activation and professional installation fee (if selected) applies; self installation is available at no charge.  CenturyLink provided modem may be required for High Speed Internet; lease ($9.99/mo. fee) or a one-time purchase ($99.99) option available (S&H applies). In some areas, a telephone landline is part of the service for data connection and 911 services, and applicable taxes, fees, and surcharges will apply. Depending on your location, promotional discounts may not apply to first partial month of service. Rate excludes taxes, fees and surcharges which are based on standard, not promotional, rate. Credit approval and deposit may be required. An early termination fee (up to $200 max. based on remaining number of months of service) will apply if service is cancelled before end of term. If customer cancels one of the required bundled services during promotion, all promotional rates are void. Customer must remain in good standing and offer terminates if customer changes their account in any manner. Additional restrictions may apply.

CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at centurylink.com. PURE: Customers must accept HSI Agreement prior to using service. Listed internet speeds vary due to conditions outside of network control, including customer location, equipment, and access through a wireless connection, and are not guaranteed. See centurylink.com/InternetPolicy for additional network performance information.

3 Year Price Lock

*Depending on services you select, these CenturyLink surcharges apply: Internet/Broadband Cost Recovery Fee; Prism Local Broadcast Surcharge; Prism Sports Network Surcharge; Non-Telecom Services Surcharge; and additional surcharges. These are neither taxes nor required by law, but set by CenturyLink and may change. Additional taxes and fees will apply and appear on your monthly bill. For more information about taxes, fees, and surcharges, visit www.centurylink.com/feesandtaxes; rates subject to change.

Service and offer are not available everywhere.  Rate is available to new CenturyLink High Speed Internet ("HSI") customers who sign up by 5/31/17.  A one-time activation and professional installation fee (if selected) applies; self installation is available at no charge.  After 36 months, standard monthly rate will apply.  CenturyLink provided modem may be required for High Speed Internet; lease ($9.99/mo. fee) or a one-time purchase ($99.99) option available (S&H applies). Depending on your location, promotional discounts may not apply to first partial month of service. Rate excludes taxes, fees and surcharges which are based on standard, not promotional, rate. If customer cancels one of the required bundled services during promotion, all promotional rates are void. Customer must remain in good standing and offer terminates if customer changes their account in any manner. Credit approval and deposit may be required. Additional restrictions may apply.

CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at centurylink.com. See centurylink.com/help for taxes, fees and surcharges. HSI: Customers must accept HSI Subscriber Agreement prior to using service. Listed internet speeds vary due to conditions outside of network control, including customer location and equipment, and are not guaranteed. See centurylink.com/InternetPolicy for additional network performance information.

3 Year Price Lock (High Speed Internet + Phone)

*Depending on services you select, these CenturyLink surcharges apply: Internet/Broadband Cost Recovery Fee; Prism Local Broadcast Surcharge; Prism Sports Network Surcharge; Non-Telecom Services Surcharge; and additional surcharges. These are neither taxes nor required by law, but set by CenturyLink and may change. Additional taxes and fees will apply and appear on your monthly bill. For more information about taxes, fees, and surcharges, visit www.centurylink.com/feesandtaxes; rates subject to change.

Service and offer are not available everywhere. Rate is available to new CenturyLink High Speed Internet (“HSI”) customers who sign up by 5/31/17. A one-time activation and professional installation fee for HSI and Home Phone (if selected for HSI) applies; self installation for HSI is available at no charge.  After 36 months, standard monthly rate for each will apply.  CenturyLink provided modem may be required for High Speed Internet; lease ($9.99/mo. fee) or a one-time purchase ($99.99) option available (S&H applies).  Depending on your location, promotional discounts may not apply to first partial month of service. Rate excludes taxes, fees and surcharges which are based on standard, not promotional, rate. If customer cancels one of the required bundled services during promotion, all promotional rates are void. Customer must remain in good standing and offer terminates if customer changes their account in any manner. Credit approval and deposit may be required. Additional restrictions may apply.

CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at centurylink.com. HSI: Customers must accept HSI Subscriber Agreement prior to using service. Listed internet speeds vary due to conditions outside of network control, including customer location, equipment, and access through a wireless connection, and are not guaranteed. See centurylink.com/InternetPolicy for additional network performance information. Unlimited Nationwide Calling: Service applies to 1 residential phone line with direct-dial, local and nationwide long distance voice calling from home phone, including Alaska, Puerto Rico, Guam, and U.S. Virgin Islands; excludes commercial use, call center, data and facsimile services (each may be billed at $0.10/minute), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. Usage will be monitored for compliance and service may be suspended/terminated for noncompliance. An additional charge may be assessed to customer if usage consistently exceeds 5,000 minutes/mo. International calling billed separately.

Home Phone with Unlimited Nationwide Calling

Service applies to 1 residential phone line with direct-dial, local and nationwide long distance voice calling from home phone, including Alaska, Puerto Rico, Guam, and U.S. Virgin Islands; excludes commercial use, call center, data and facsimile services (each may be billed at $0.10/minute), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. Usage will be monitored for compliance and service may be suspended/terminated for noncompliance. An additional charge may be assessed to customer if usage consistently exceeds 5,000 minutes/mo. International calling billed separately.

Prism® TV

*Depending on services you select, these CenturyLink surcharges apply: Internet/Broadband Cost Recovery Fee; Prism Local Broadcast Surcharge; Prism Sports Network Surcharge; Non-Telecom Services Surcharge; and additional surcharges. These are neither taxes nor required by law, but set by CenturyLink and may change. Additional taxes and fees will apply and appear on your monthly bill. For more information about taxes, fees, and surcharges, visit www.centurylink.com/feesandtaxes; rates subject to change.

Service and offer are not available everywhere. Rate is available to new residential CenturyLink® Prism TV and new or existing CenturyLink® High-Speed Internet or Home Phone customers who sign up by 5/31/17. A CenturyLink-provided set-top box (“STB”) required to view TV. CenturyLink-provided modem required for Prism; lease ($9.99/mo. fee) or a one-time purchase ($99.99) option available (S&H applies). If customer elects to add a second or more STB, $9.99/mo./STB fee (standard) will apply. After 24 months, the standard monthly rate for Prism will apply. Depending on your location, promotional discounts may not apply to first partial month of service. Rate excludes taxes, fees and surcharges which are based on standard, not promotional, rate. If customer cancels one of the required bundled services during promotion, all promotional rates are void. An early termination fee of up to $20, multiplied by the number of months remaining in customer’s then-current term commitment, if customer terminates Prism service before the end of the applicable term commitment (up to $250 max.), will apply. Credit approval and deposit may be required. Customer must remain in good standing and offer terminates if customer changes their account in any manner. Rates, packages and programming are subject to change without notice. HBO one-month promotion ends 5/31/17. Customer must contact CenturyLink before the end of the HBO one-month promotion or $18.99/mo. for HBO will apply until service is canceled. Additional restrictions may apply.

CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at centurylink.com. Prism – Subscription to Prism service in certain Prism territories may require a separate local phone service and preclude customers from purchasing high-speed Internet services from any third party. Local channel availability varies by market. Of the 4 video streams per customer residence, customer’s location will determine both HD availability and the maximum number of HD video streams (between 0 and 4) a customer can view and record in HD at any one time (remaining streams will be standard definition) regardless of the number of STBs in the household. Additional charges will apply for additional programming packages, movie channel subscriptions (except for certain movie subscriptions included in Prism® Preferred or Premium packages), Pay Per View movies and events, On Demand purchases, and premium services/subscriptions for all plans. CenturyLink-issued equipment and professional installation are required. Professional installation provided at no additional charge for standard install; other fees may apply for abnormal situations. Included equipment will vary and be determined by Prism package selected. Equipment Return Policy (30 days after service disconnect; applicable charges for unreturned/damaged equipment) applies; see Prism terms and conditions at centurylink.com. Prism on the Go – Prism on the Go offers content through the centurylink.net portal, programmer-supplied apps, and an internal facilities-based app (Prism TV app). The content accessible to individual subscribers depends on their Prism package, device, location, and how they are accessing the content and will vary accordingly. Third-party terms and conditions apply to programmer-supplied apps. Data charges may apply. ©2017 Home Box Office, Inc. All Rights Reserved. HBO and related channels and service marks are the property of Home Box Office, Inc. All television content images and logos are the property of their respective networks and providers. ©2017 CenturyLink. All Rights Reserved. The name CenturyLink, the pathways logo and other CenturyLink names are trademarks of CenturyLink. All other marks are the property of their respective owners

Prism + Pure Internet Double Play

*Depending on services you select, these CenturyLink surcharges apply: Internet/Broadband Cost Recovery Fee; Prism Local Broadcast Surcharge; Prism Sports Network Surcharge; Non-Telecom Services Surcharge; and additional surcharges. These are neither taxes nor required by law, but set by CenturyLink and may change. Additional taxes and fees will apply and appear on your monthly bill. For more information about taxes, fees, and surcharges, visit www.centurylink.com/feesandtaxes; rates subject to change.

Service and offer are not available everywhere.  Rate is available to new CenturyLink High Speed Internet ("HSI") customers who sign up by 5/31/17. Customer must enroll in CenturyLink AutoPay (monthly on-line automatic bill pay) service within the specified promotional timeframe to be eligible for rate. A one-time HSI activation and professional installation fee (if selected) applies; self installation is available at no charge.  After 24 months, standard monthly rate will apply. CenturyLink provided modem may be required for High Speed Internet; lease ($9.99/mo. fee) or a one-time purchase ($99.99) option available (S&H applies). In some areas, a telephone landline is part of the service for data connection and 911 services, and applicable taxes, fees, and surcharges will apply. Depending on your location, promotional discounts may not apply to first partial month of service. Rate excludes taxes, fees and surcharges which are based on standard, not promotional, rate. If customer cancels one of the required bundled services during promotion, all promotional rates are void. Customer must remain in good standing and offer terminates if customer changes their account in any manner. Credit approval and deposit may be required. Additional restrictions may apply.

CenturyLink may change, cancel, or substitute offers and services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at centurylink.com. HSI: An early termination fee (up to $200 max. based on remaining number of months of service) will apply if service is cancelled before end of term. Customers must accept HSI Subscriber Agreement prior to using service. Listed internet speeds vary due to conditions outside of network control, including customer location, equipment, and access through a wireless connection, and are not guaranteed. See centurylink.com/InternetPolicy for additional network performance information. Prism: An early termination fee of up to $20, multiplied by the number of months remaining in customer’s then-current term commitment, if customer terminates Prism service before the end of the applicable term commitment (up to $250 max.), will apply. Subscription to Prism service in certain Prism territories may require a separate local phone service and preclude customers from purchasing high-speed Internet services from any third party. Local channel availability varies by market.

Prism on the Go: Prism on the Go offers content through the centurylink.net portal, programmer-supplied and an internal facilities-based app (Prism TV app). The content accessible to individual subscribers depends on their Prism package, device, location, and how they are accessing the content and will vary accordingly. Third-party terms and conditions apply to programmer-supplied apps.

Prism TV Mobile App: Certain content can be viewed within subscriber’s home only. Download and viewing ability requires subscription to a Prism TV package, qualifying device, and Wi-Fi connection when away from home. Terms and conditions apply.

Prism Center App: Dashboard app requires subscription to a Prism TV package. Content applicable to social media and vendor apps can be viewed on your TV only. Third-party terms and conditions apply.

Norton™ AntiVirus Online – With these services, customer receives the right to use the products on the specified number of PCs during customer’s subscription term with CenturyLink, which begins upon initial installation and activation of the product. These services include protection updates and/or new product features as available throughout the subscription term, subject to acceptance of either the Norton License Agreement or Terms of Service, whichever is applicable, included with these products and available for review at www.symantec.com. Features may be added, modified, or removed during the service period. Customers subscribing to CenturyLink® Internet basic service (without features) or other ISPs are not eligible for Norton™ AntiVirus Online. © 2017 Symantec Corporation. All Rights Reserved. Symantec, the Symantec Logo, the Checkmark Logo, Norton, and Norton 360 are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries.

CenturyLink @Ease: Residential CenturyLink High-Speed Internet services ("HSI") include Anti-Virus protection and a PC Health check-up except customers subscribing to CenturyLink Internet Basic service (without features) or other ISPs are not eligible for Antivirus Online. For additional protection, HSI customers can subscribe to a CenturyLink @Ease Package (a monthly recurring fee will apply excluding taxes and any additional services not listed below). Standard Package includes Desktop and Internet Security, PC Support Services ("PCSS") Level I, Online Backup (5GB), Inside Wire Maintenance and PC Protection Plan. Advanced Package includes Standard Package services (with Online Back-up (50GB) and PCSS Level II) and Equipment Lifetime Warranty with Modem Purchase. Ultra Package includes Advanced Package services (with 200GB Online Back-up and PCSS Level III), Identity Theft Protection, Roadside Assistance and Home Visit discount. Desktop and Internet Security, PCSS, and On-line back-up covers one High-Speed Internet residential line (up to five devices per household) and PC Protection Plan covers two computers. One license applies to Inside Wire Maintenance, Modem Warranty, Roadside Protection and Identity Theft Protection (covers two individuals). Go to http://www.centurylink.com/home/ease/ for complete Package descriptions. Additional restrictions will apply. Certain services within the CenturyLink @Ease packages are provided by third parties, not CenturyLink, and customers must agree to those third parties' terms and conditions for such services.