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Mediacom

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  • Mediacom Customer Service Phone Number

    1-844-274-6753

    Best For: Existing Customers, Customer Service Concerns, Adding Services, Address Changes, Bill Pay, General Inquiries

    Looking for a phone number to connect with Mediacom? We’ve got you covered. Mediacom provides TV, Internet, phone, and home security services for both business and residential customers with affordable bundles. If you’re an existing Mediacom customer looking to get assistance, the phone number above connects to a helpful Mediacom representative who’s ready to assist with adding or moving services, bill pay, general customer service inquiries, and more.

    Para Español, press 7.

  • Mediacom Tech Support Phone Number

    1-800-479-2082

    Best For: Existing Customers, Technical Support, Internet customers

    Have a technical question or need assistance with your internet connection, equipment, or other technical support concerns? Dial the Mediacom support phone number above to reach a helpful technician who will work to resolve your problems.

    Para Español, press 7.

  • Mediacom Installation & Order Status Phone Number

    1-866-755-2225

    Best For: Existing Customers, Updates on existing order or service appointment

    If you’ve ordered Mediacom service, want to change your installation appointment, or are simply checking in on the status of an existing order or repair, this number is the one you need. It’ll connect to an automated system that’ll confirm the status of your order or appointment based on the account phone number and provide options to connect with a Mediacom agent.

  • Mediacom Business Service Phone Number

    1-800-479-2070

    Best For: Existing Business Customers, General Business Service Questions

    Need help with your Mediacom business account? You’ve come to the right place. Use this phone number to reach Mediacom business agents who can assist with adding or changing services, bill pay, and general customer service inquiries for business accounts.

  • Mediacom Business Technical Support Phone Number

    1-800-379-7412

    Best For: Paying My Bill, Bill Pay, Billing Questions

    Mediacom understands that when you’re a small business, you need answers to your technical questions quickly. That’s why they have a dedicated phone number that offers business technical support. Contact a Mediacom business agent to receive assistance with technical questions and support for your business account.

  • Mediacom Closed Captioning Support Phone Number

    1-877-847-6221

    Best For: Questions about closed captioning service, Assistance with closed captioning

    Using closed captioning and need some help? Mediacom is ready to assist at the above number with all of your closed captioning concerns. Can’t talk right now? That’s okay. Mediacom offers a few other ways to access closed captioning support.

    Fax: 1-845-698-4602

  • Mediacom Home Controller Support Phone Number

    1-877-900-3495

    Best For: Home Security Customers, Technical Support, or Customer Service Concerns for Mediacom Home Controller

    Do you need assistance with your home security service from Mediacom? This number will get you to a courteous Mediacom representative who will assist with your general questions, technical support issues, bill pay, and other concerns regarding your Home Controller services.

Before You Call

picture of a phone

There are a few things you’ll want to have on hand that’ll make your call to Mediacom go as smoothly as possible. We recommend having the following items in front of you before you dial.

Your Account Number: Log into Mediacom's My Account online and find your account number, resources, and other ways you can contact Mediacom. Mediacom’s business customers can access their account information through the Mediacom Business Portal.

Can’t find your account number? That’s okay. Mediacom agents just need the phone number associated with the account to pull up your information.

The Last Four Digits of Your Social Security Number: You may be asked this question for the purposes of confirming your identity and to verify you have permission to manage the account you are calling about.

Billing or Service Address: If you are looking to set up or move service, it’s helpful to have the exact address to ensure the representative can assist you properly.

Paper, pen or note-taking device: Keep something on hand so you can quickly jot down confirmation numbers, names, and phone numbers.

Other Ways to Contact Mediacom

picture of a phone, computer, tv

There are lots of ways to connect with Mediacom. Use any of the following online resources to get your questions answered, connect with technical support, pay your bill, and more.

Mediacom Online Support Center: You’ve got questions? Mediacom has answers. The online support center has troubleshooting guides arranged by area of service as well as resources for understanding your bill and accessing additional methods of support.

Medicom's Online Support Center
Mediacom’s Online Business Support Center
Mediacom Home Security Support Center

Mediacom’s My Account: All the tools you’ll need to manage your account are available through Mediacom’s online account portal. Business customers will need to utilize a separate login to access online support and management for business accounts.

Mediacom’s My Account
Mediacom’s Business My Account

Mediacom Support Chat: Need to connect with a Mediacom online representative? There are chats for both residential and business customers that offer online customer service support 24/7.

Mediacom Live Chat
Mediacom Live Business Chat

Mediacom Support Forums: Get answers to commonly asked questions in the Mediacom Forums. You’ll need your Mediacom login to gain access to the forums.

Mediacom Support Forums

Mediacom Local Offices: Stop into a nearby Mediacom location to get support with questions, return equipment, pay your bill, and more.

Mediacom Local Office Finder

Email Mediacom: Send an email to Mediacom via their online email form and a helpful agent will respond within 24 hours.

Mediacom Email Support Form
Mediacom Business Email Support Form

Contact Mediacom on Twitter: Mediacom is standing by to answer your questions on social media. Connect with Mediacom via Twitter to get a quick response to general inquiries, concerns and issues.

Mediacom on Twitter

Mediacom Call Back: Don’t want to wait on hold? That’s okay. Mediacom will call you. Simply fill out the online form to have a Mediacom agent contact you via phone at a convenient time.

Mediacom Phone Call Back Form