EarthLink installation problems
“What’s with the enigmatic warning about EarthLink installation in this article’s intro?” you ask. Excellent question.
Like how EarthLink contracts with other internet providers to use their networks, EarthLink also contracts to use those providers’ technicians. EarthLink doesn’t have direct control of your technician’s schedule, branding, or training.
That means on installation day, your installation technician may show up late in an AT&T van (or CenturyLink, Verizon, etc.). They may not know much about EarthLink as a company, and they might even claim their company owns EarthLink (it doesn’t).
These contracted technicians will probably install your internet just fine, but EarthLink customers aren’t their priority. You may end up scheduled last for your technician’s appointments that day or get rescheduled if an emergency pops up.
All this hassle is a bummer, especially since EarthLink charges you $79.95 for installation.
But your installation day could always go off without a hitch. And if you can get through a potentially turbulent installation day, you’ll be cradled back in the capable arms of EarthLink’s customer service team. They’ll look after you.