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CenturyLink Review 2022: Plans, Pricing, and More

From equipment fees to internet plans, we break down what you need to know about CenturyLink services.

CenturyLink

Price: $30.00–$70.00/mo.

Download speeds: Up to 100–940 Mbps

Upload speeds: Up to 10–940 Mbps

Data cap: Unlimited

Top plans Price Standout features
CenturyLink Fiber Gigabit $70.00/mo.†
  • Best for speed
  • Up to 940 Mbps download and upload speeds
  • View plan

    Data is as of time of post. Offers and availability may vary by location and are subject to change.
    † Speed may not be available in your area. Maximum download/upload speed of up to 940 Mbps via a wired connection. Paperless billing required. Taxes and fees apply. Online ONLY. Free Modem. Free Install.

    Is CenturyLink good?

    When we size up an internet service provider (ISP), customer satisfaction is an important factor. In our internet customer survey, which evaluates areas including cost and reliability, CenturyLink tied for seventh place out of 14 ISPs.

    Thanks to CenturyLink’s no-contract setup, you’ll get excellent billing flexibility on the ISP’s internet and phone plans. But CenturyLink’s unpredictable DSL network and lack of TV service means that your customer experience will vary widely depending on where you’re shopping from.

    Pros

    • No contracts
    • Affordable fiber internet plan

    Cons

    • So-so customer service
    • Unpredictable internet availability
    • No TV service

    Find out if Centurylink is available in your area

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    CenturyLink internet packages

    Package Price Download speeds Upload speeds Connection type
    CenturyLink Fiber Internet 200 Mbps $30.00/mo.* Up to 200 Mbps Up to 200 Mbps Fiber View plan
    CenturyLink Fiber Internet 500 Mbps $50.00/mo.* Up to 500 Mbps Up to 500 Mbps Fiber View plan
    CenturyLink Fiber Gigabit $70.00/mo.† Up to 940 Mbps Up to 940 Mbps Fiber View plan
    Simply Unlimited Internet $50.00/mo.‡ Up to 100 Mbps Up to 10 Mbps DSL View plan

    Data effective as of publish date. Pricing and speeds are subject to change. Not all offers available in all areas.
    * Speed may not be available in your area. Paperless billing required. Taxes and fees apply. Online ONLY. Free Modem.
    † Speed may not be available in your area. Maximum download/upload speed of up to 940 Mbps via a wired connection. Paperless billing required. Taxes and fees apply. Online ONLY. Free Modem. Free Install.
    ‡ Paperless billing or prepaid required. Additional taxes, fees, and surcharges apply. Get the fastest Internet speed available at your location (max speed is up to 100 Mbps.)

    If you have a lot of folks at home who love to stream TV, we recommend the CenturyLink Fiber Gigabit plan. You’ll get excellent internet performance, and at $70.00 a month, it’s cheaper than other fiber internet providers like Verizon Fios ($89.99 monthly) and Optimum ($80.00 monthly)

    Unfortunately, area availability limits the CenturyLink plans you can purchase. If you can’t get CenturyLink Fiber Internet at your address, CenturyLink offers the Simply Unlimited Internet DSL plan. DSL plans have wildly variable speeds between areas—from 1.5 Mbps to 100 Mbps.

    A couple or a small family that occasionally watches Netflix and Hulu shows can make 80–100 Mbps work pretty well. But if your address gets a download speed of less than 40 Mbps, you’ll be overpaying for slow internet and you’ll be better off looking at competing internet providers.

    Check out our full CenturyLink internet review to learn more about the ISP’s internet plans.

    CenturyLink Fiber: Nice speed, if you can get it

    I’ve had CenturyLink Fiber for almost two years now—apparently, I live in a special neighborhood. My bill has remained $55 a month, which is $10 cheaper than my previous CenturyLink DSL hookup.

    The fiber speeds are as advertised, and I’ve experienced no slowdowns or outages so far (mine is a fiber-to-premises connection, the best-case scenario for fiber internet). It handles simultaneous web surfing and livestreaming TV much more smoothly than my old DSL and cable connections ever did, but the best part of fiber internet service for me is the equal download and upload speed.

    Like everyone else you know, I host and record a podcast—it’s about TV, not unsolved murders, so don’t get too excited. With my previous DSL and cable internet services, it would take 45 minutes or more to upload an hour of audio (around 300 Mbps). With fiber, it uploads in 5 minutes or less. I used to make a snack during the upload period; now, I barely have time to type the podcast synopsis before it’s done. First-world problems, I know.

    —Bill Frost, Staff Writer

    CenturyLink internet and phone bundles

    Package Price Download speeds Phone plan
    Fiber Internet 200 Mbps + Simply Unlimited Home Phone $70.00/mo.* Up to 200 Mbps Unlimited nationwide calling View plans
    Fiber Internet 500 Mbps + Simply Unlimited Home Phone $90.00/mo.* Up to 500 Mbps Unlimited nationwide calling View plans
    Fiber Gigabit + Simply Unlimited Home Phone $110.00/mo.† Up to 940 Mbps Unlimited nationwide calling View plans
    Simply Unlimited Internet + Simply Unlimited Home Phone $90.00/mo.‡ Up to 100 Mbps Unlimited nationwide calling View plans

    Data effective as of publish date. Pricing and speeds are subject to change. Not all offers available in all areas.
    * Speed may not be available in your area. Paperless billing required. Taxes and fees apply. Online ONLY. Free Modem.
    † Speed may not be available in your area. Maximum download/upload speed of up to 940 Mbps via a wired connection. Paperless billing required. Taxes and fees apply. Online ONLY. Free Modem. Free Install.
    ‡ Paperless billing or prepaid required. Additional taxes, fees, and surcharges apply. Get the fastest Internet speed available at your location (max speed is up to 100 Mbps.)

    CenturyLink usually charges $50 monthly for its Simply Unlimited Home Phone plan. But you get a $10 discount when you add it to your internet plan.

    Simply Unlimited Home Phone comes with unlimited nationwide calling, including Canada and U.S. territories. Simply Unlimited Home Phone comes with features such as caller ID, call waiting, and three-way calling.

    CenturyLink doesn’t offer cable TV, which is a minor inconvenience if you’re looking to get all your services from one provider. ISPs typically offer the best cable TV deals when you bundle internet and TV services. But if you’re worried about keeping track of multiple bills, you can pay your TV bill through CenturyLink if you sign up with DIRECTV.

    Visit our Centurylink bundles breakdown to learn more about combining CenturyLink services.

    Want to get TV service with CenturyLink?

    Well, you can’t—CenturyLink doesn’t have cable TV. Enter your zip code below to find TV providers in your area or check out our Streaming TV Guide to learn more about online services like YouTube TV and fuboTV.

    Please enter a valid zip code.

    Final take

    The biggest thing CenturyLink has going for it is price and value. And honestly, those are most people’s bigger concerns when shopping for internet and phone service.

    But don’t get us wrong—customer support, install and setup, modem satisfaction, and reliability are equally important. We find CenturyLink’s lackluster scores in those categories somewhat discouraging.

    But CenturyLink’s relatively low prices and no-contract setup covers up a lot of warts. So go ahead and give CenturyLink a try if you can get a fast DSL plan or fiber internet. Since there’s no contract, there’s no risk. You’re free to leave if you’re not happy.

    CenturyLink FAQ

    Can I get CenturyLink at my house?

    See if your home is eligible for CenturyLink internet, or phone service by entering your zip code below.

    Please enter a valid zip code.

    Is CenturyLink any good?

    CenturyLink is okay. In CableTV.com’s customer satisfaction survey, CenturyLink finished in seventh place out of fourteen contenders. When we broke it down by category, however, we saw that CenturyLink’s strengths are in pricing and value.

    What kind of support does CenturyLink provide?

    CenturyLink provides customer support by chat and phone. You can chat with CenturyLink customer support or call CenturyLink customer support at +1-877-837-5738.

    Check out our CenturyLink customer service guide to learn more about the ISP’s support options.

    Where can I find CenturyLink speeds in my area?

    Enter your zipcode here to see what speeds CenturyLink offers in your area. Expect DSL speeds from 15–100 Mbps and fiber speeds up to 940 Mbps.

    Does CenturyLink require a contract?

    CenturyLink does not require a contract.

    Does CenturyLink offer cable TV?

    CenturyLink does not offer cable TV services, but you can pay your TV bill through CenturyLink if you sign up with DIRECTV. Visit our Streaming TV Guide to learn more about streaming live TV services.

    Do I get a discount for bundling services with CenturyLink?

    Yes, you get a $10 monthly discount off internet and phone when you bundle both products with CenturyLink.

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