Before You Call
There are a few things you’ll want to have on hand to help your call to CenturyLink go as smoothly as possible. We recommend having the following items in front of you before you dial.
Your Account Number: Log into CenturyLink's My Account and find your account number, resources, and other ways you can contact CenturyLink. CenturyLink’s business customers can access their account information and services through the CenturyLink Business Control Center.
If you have a recent bill, the account number is usually in the upper right hand corner of the bill. To see a detailed explanation of your CenturyLink bill along with helpful videos and plenty of resources, visit CenturyLink’s Understand My Bill Resource Page.
Can’t find your account number? That’s okay. A helpful CenturyLink customer service representative can usually pull up your information via the phone number associated with the account.
The Last Four Digits of Your Social Security Number: You may be asked this question for the purposes of confirming your identity and to verify you have permission to manage the account you are calling about.
Billing or Service Address: If you are looking to set up or move service, it’s helpful to have the exact address to ensure the representative can assist you properly.
Paper, pen or note-taking device: Keep something on hand so you can quickly jot down confirmation numbers, names, and phone numbers.
