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CenturyLink Customer Service and Phone Number

Call to talk to a human about your CenturyLink service today.

How to contact CenturyLink customer service

CenturyLink (like Xfinity and Optimum) is known to have customer support issues.

In our 2024 customer satisfaction survey, CenturyLink came in 22nd out of 25 internet service providers in customer support. As you can see, CenturyLink still has a lot of work to do to improve its customer service.

Not to fear: there are still some positives concerning CenturyLink’s customer service. We like that it’s so easy to reach a live rep (especially via chat), and that most of them know what they’re doing. The online help is also rather comprehensive. So CenturyLink is at least headed in the right direction.

Why you should trust us: Our expert editors tirelessly research internet and TV providers to bring you only the most up-to-date and accurate information available about everything from customer service to equipment and hidden fees.

Looking for more CenturyLink content? Check out our CenturyLink guide for more information on its plans, prices, and availability.

Contact CenturyLink customer service

Got a question about CenturyLink service? Cool. You can reach a living, breathing CenturyLink representative from 8 a.m.–6 p.m. local time Monday–Friday, via phone.

That’s all the service says on its website, and yeah, it’s not very helpful. Without knowing CenturyLink’s time zone (it’s Central, by the way), you can easily call too late or too early, wasting your time. This likely contributes to CenturyLink’s poor customer support score.

Also, Monday–Friday from 8:00 a.m.–6:00 p.m.? Like, when almost everyone is at work? Nobody likes sneaking in customer support calls at their desk or during a lunch hour.

Luckily, you can reach CenturyLink reps by chat from 7:00 a.m.–9:00 p.m. CT, seven days a week. If you work during the day, we highly recommend this method of contacting CenturyLink.

CenturyLink customer service phone number

To reach a CenturyLink customer service rep, dial 1-800-244-1111 from 8:00 a.m.–6:00 p.m. CT, Monday–Friday.

CenturyLink customer service online

Do you prefer typing over talking? Do you trust your own research over the expertise of a call center employee? Then online customer service might be for you.

CenturyLink has several options for online help:

Our CenturyLink customer service experience

We contacted CenturyLink customer support via chat 11 times. We’d call seven of the wait times normal (five minutes or less) and four of them too long. The reps, for the most part, were knowledgeable. We did, however, have a few annoying encounters.

One rep repeatedly insisted that 1.5 Mbps would handle multiple video streams and online gaming—which is wildly incorrect—while pushing us to sign up. And on two other calls, agents were unable to tell us even basic details for CenturyLink’s phone service add-on, Easy Talk.

So 8 out of 11 chats ended pretty well, while the other three had us pulling our hair out. If this were school, CenturyLink would’ve scored a 73%—or barely a C. That’s a passing grade, but we feel like CenturyLink can do much better.

CenturyLink outages

Uh-oh. Did your slasher movie stream cut off right when the killer raised their machete? Or did your internet go out when you were about to smoke the rest of the pack in a Forza Motorsport 8 online race?

You might be experiencing a service outage. If so, you can get help from CenturyLink online or on the phone by following these steps:

  1. Visit their Check for Outages resource.
  2. From this page, sign in to My CenturyLink
  3. Once logged in, you’ll see an alert if you’re impacted by an outage

This will tell you if there’s a known outage in your area. If an outage isn’t to blame, you can visit the Troubleshooter page to get to the root of your issue.

CenturyLink customer support for your business

CenturyLink business customers have a wealth of customer support options. Just like residential customers, you can live chat online or call for customer service.

Find all the information you need on their CenturyLink Small Business support help page.

Pay your CenturyLink bill

Need a way to give CenturyLink your money? See if one of these payment methods suits you:

  1. Automatic payments: Sign up for CenturyLink AutoPay.
  2. By app: Download the My CenturyLink smartphone app.
  3. By mail: Find your payment processing center and send your check or money order to CenturyLink.
  4. By phone—automated phone system: With your check or credit card (MasterCard, Visa, American Express, Discover) ready, call 1-800-244-1111 any time and follow the prompts. This is a free service.
  5. By phone—representative-assisted payment: Call 1-800-244-1111 from 7:00 a.m.–6:00 p.m. (CT). There is a $3.50 fee for this service.
  6. In-person: CenturyLink has closed all of its brick-and-mortar locations, but they have information on locations that will accept your payment in person here.
  7. Online: CenturyLink Quick Bill Pay is available 24/7.
  8. Through a payment service: CenturyLink accepts payments by electronic funds transfer (EFT) from third-party services like CheckFreePay and Western Union. There is a fee for using these services. You can make these payments in person or online.

Sign up for CenturyLink service

What? Are you not a CenturyLink customer? Why are you reading this? Oh, you’re interested in becoming a customer.

In that case, call 866-963-6665 from 8:00 a.m.–6:00 p.m. (Mon.–Fri.) or 9:00 a.m.–5:00 p.m. (Sat.) central time.

Cancel your CenturyLink service

To cancel your CenturyLink internet or phone service:

    1. Call 1-800-244-1111 Mon.–Fri. from 8:00 a.m.–6:00 p.m. (CT)
    2. Be ready for CenturyLink’s customer retention team to try and keep your business with special offers and options. If nothing can change your mind, just stay firm. It’ll be over soon enough.
    3. Return your equipment using the return box provided by CenturyLink.

CenturyLink customer service FAQ

What is the number for CenturyLink customer service? 

You can reach CenturyLink customer support by calling 1-800-244-1111.

Does CenturyLink have 24-hour customer service? 

CenturyLink does not have 24-hour customer service. Phone support (1-800-244-1111) is open from 8:00 a.m.–6:00 p.m. (CST), Mon.–Fri. Chat support is open from 7:00 a.m.–9:00 p.m., seven days a week.

How do I contact CenturyLink customer service? 

There are several ways to contact CenturyLink customer service.

  • Phone: Call 1-800-244-1111 from 8:00 a.m.–6:00 p.m. (CT), Mon.–Fri.
  • Chat: Live reps available via chat from 7:00 a.m.–9:00 p.m. (CT)
  • X/Twitter (Mon.–Fri. from 7:00 a.m.–midnight CT and weekends from 9:00 a.m.–7 p.m. CT)

What time does CenturyLink customer service close?

CenturyLink phone support closes at 6:00 p.m. CT on Monday through Friday. Chat and X (Twitter) support all close at 9:00 p.m. CT, seven days a week.

How do I talk to a real person at CenturyLink? 

You can reach a real person at CenturyLink fairly easily by calling 1-800-244-1111 (Monday through Friday 8:00 a.m.–6:00 p.m. CT) or through chat (seven days a week, 7:00 a.m.–9:00 p.m. CT)

How do I report a CenturyLink outage? 

If you think there might be an outage in your area, you can visit CenturyLink online to test your services.

After entering your account or billing phone number and zip code, you’ll learn if there are known outages in your neighborhood. You may also call technical support at 1-877-348-9005 (internet repair) or 1-877-348-9007 (phone repair) to report an outage.

Why you should trust us

For this article, our experts spent hours finding and calling CenturyLink contact numbers, exploring its online chat system, and conduction customer satisfaction surveys.

At CableTV.com, we rate TV and internet service providers based on price, speed, features, and bang for your buck. For more information on our methodology, head to our How We Rank page.

See also: Overview | Bundles | InternetPhone 

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