CenturyLink customer service FAQ
What is the number for CenturyLink customer service?
You can reach CenturyLink customer support by calling 1-877-837-5738.
Does CenturyLink have 24-hour customer service?
CenturyLink does not have 24-hour customer service. Phone support (1-877-837-5738) is open from 8:00 a.m.–6:00 p.m. (CT), Mon.–Fri. Chat support is open from 8:00 a.m.–midnight, seven days a week.
CenturyLink does, however, have 24-hour tech support. For internet help, call 1-877-348-9005. For assistance with phone service problems, dial 1-877-348-9007.
How do I contact CenturyLink customer service?
There are several ways to contact CenturyLink customer service.
- Phone: Call 1-877-837-5738 from 8:00 a.m.–6:00 p.m. (CT), Mon.–Fri.
- Chat: Live reps available via chat from 8:00 a.m.–midnight (CT)
- Facebook Messenger and Twitter (Mon.–Fri. from 7:00 a.m.–midnight CT and weekends from 9:00 a.m.–7 p.m. CT)
What time does CenturyLink customer service close?
CenturyLink phone support closes at 6:00 p.m. (CT), Mon.–Fri. Chat, Facebook, and Twitter support all close at midnight (CT).
Who can I escalate to at CenturyLink business customer service?
To escalate issues with CenturyLink, you can contact its Customer Advocacy team via Facebook Messenger and Twitter (Mon.–Fri. from 7:00 a.m.–midnight CT and weekends from 9:00 a.m.–7 p.m. CT).
How do I talk to a real person at CenturyLink?
You can reach a real person at CenturyLink fairly easily by calling 1-877-837-5738 (Mon.–Fri., 8:00 a.m.–6:00 p.m. CT) or through chat (seven days a week, 8:00 a.m.–midnight CT).
How do I report a CenturyLink outage?
If you think there might be an outage in your area, you can visit CenturyLink online to test your services.
After entering your account or billing phone number and ZIP code, you’ll learn if there are known outages in your neighborhood. You may also call technical support at 1-877-348-9005 (internet repair) or 1-877-348-9007 (phone repair) to report an outage.