How to contact CenturyLink customer service
CenturyLink (like Xfinity and Optimum) is known to have customer support issues.
In our 2024 customer satisfaction survey, CenturyLink came in 22nd out of 25 internet service providers in customer support. As you can see, CenturyLink still has a lot of work to do to improve its customer service.
Not to fear: there are still some positives concerning CenturyLink’s customer service. We like that it’s so easy to reach a live rep (especially via chat), and that most of them know what they’re doing. The online help is also rather comprehensive. So CenturyLink is at least headed in the right direction.
Contact CenturyLink customer service
Got a question about CenturyLink service? Cool. You can reach a living, breathing CenturyLink representative from 8 a.m.–6 p.m. local time Monday–Friday, via phone.
That’s all the service says on its website, and yeah, it’s not very helpful. Without knowing CenturyLink’s time zone (it’s Central, by the way), you can easily call too late or too early, wasting your time. This likely contributes to CenturyLink’s poor customer support score.
Also, Monday–Friday from 8:00 a.m.–6:00 p.m.? Like, when almost everyone is at work? Nobody likes sneaking in customer support calls at their desk or during a lunch hour.
Luckily, you can reach CenturyLink reps by chat from 7:00 a.m.–9:00 p.m. CT, seven days a week. If you work during the day, we highly recommend this method of contacting CenturyLink.
CenturyLink customer service phone number
To reach a CenturyLink customer service rep, dial 1-800-244-1111 from 8:00 a.m.–6:00 p.m. CT, Monday–Friday.
CenturyLink customer service online
Do you prefer typing over talking? Do you trust your own research over the expertise of a call center employee? Then online customer service might be for you.
CenturyLink has several options for online help:
- Live reps available via chat from 7:00 a.m.–9:00 p.m. CT, seven days a week (respond “agent” three times to reach a real person)
- Live reps on X (Mon.–Fri. from 7:00 a.m.–midnight central time, and weekends from 9:00 a.m.–7 p.m. central time)
- A way to email the repair department
- A detailed, searchable help page
- Handy customer support tools, including Internet Speed Test, Service Troubleshooter, Manage Your Technician appointment, Modem Compatibility, and Manage My Services.
CenturyLink outages
Uh-oh. Did your slasher movie stream cut off right when the killer raised their machete? Or did your internet go out when you were about to smoke the rest of the pack in a Forza Motorsport 8 online race?
You might be experiencing a service outage. If so, you can get help from CenturyLink online or on the phone by following these steps:
- Visit their Check for Outages resource.
- From this page, sign in to My CenturyLink
- Once logged in, you’ll see an alert if you’re impacted by an outage
This will tell you if there’s a known outage in your area. If an outage isn’t to blame, you can visit the Troubleshooter page to get to the root of your issue.
Account and billing FAQ
CenturyLink customer support for your business
CenturyLink business customers have a wealth of customer support options. Just like residential customers, you can live chat online or call for customer service.
Find all the information you need on their CenturyLink Small Business support help page.
Pay your CenturyLink bill
Need a way to give CenturyLink your money? See if one of these payment methods suits you:
- Automatic payments: Sign up for CenturyLink AutoPay.
- By app: Download the My CenturyLink smartphone app.
- By mail: Find your payment processing center and send your check or money order to CenturyLink.
- By phone—automated phone system: With your check or credit card (MasterCard, Visa, American Express, Discover) ready, call 1-800-244-1111 any time and follow the prompts. This is a free service.
- By phone—representative-assisted payment: Call 1-800-244-1111 from 7:00 a.m.–6:00 p.m. (CT). There is a $3.50 fee for this service.
- In-person: CenturyLink has closed all of its brick-and-mortar locations, but they have information on locations that will accept your payment in person here.
- Online: CenturyLink Quick Bill Pay is available 24/7.
- Through a payment service: CenturyLink accepts payments by electronic funds transfer (EFT) from third-party services like CheckFreePay and Western Union. There is a fee for using these services. You can make these payments in person or online.
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Sign up for CenturyLink service
What? Are you not a CenturyLink customer? Why are you reading this? Oh, you’re interested in becoming a customer.
In that case, call 866-963-6665 from 8:00 a.m.–6:00 p.m. (Mon.–Fri.) or 9:00 a.m.–5:00 p.m. (Sat.) central time.
Cancel your CenturyLink service
To cancel your CenturyLink internet or phone service:
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- Call 1-800-244-1111 Mon.–Fri. from 8:00 a.m.–6:00 p.m. (CT)
- Be ready for CenturyLink’s customer retention team to try and keep your business with special offers and options. If nothing can change your mind, just stay firm. It’ll be over soon enough.
- Return your equipment using the return box provided by CenturyLink.
CenturyLink customer service FAQ
What is the number for CenturyLink customer service?
You can reach CenturyLink customer support by calling 1-800-244-1111.
Does CenturyLink have 24-hour customer service?
CenturyLink does not have 24-hour customer service. Phone support (1-800-244-1111) is open from 8:00 a.m.–6:00 p.m. (CST), Mon.–Fri. Chat support is open from 7:00 a.m.–9:00 p.m., seven days a week.
How do I contact CenturyLink customer service?
There are several ways to contact CenturyLink customer service.
- Phone: Call 1-800-244-1111 from 8:00 a.m.–6:00 p.m. (CT), Mon.–Fri.
- Chat: Live reps available via chat from 7:00 a.m.–9:00 p.m. (CT)
- X/Twitter (Mon.–Fri. from 7:00 a.m.–midnight CT and weekends from 9:00 a.m.–7 p.m. CT)
What time does CenturyLink customer service close?
CenturyLink phone support closes at 6:00 p.m. CT on Monday through Friday. Chat and X (Twitter) support all close at 9:00 p.m. CT, seven days a week.
How do I talk to a real person at CenturyLink?
You can reach a real person at CenturyLink fairly easily by calling 1-800-244-1111 (Monday through Friday 8:00 a.m.–6:00 p.m. CT) or through chat (seven days a week, 7:00 a.m.–9:00 p.m. CT)
How do I report a CenturyLink outage?
If you think there might be an outage in your area, you can visit CenturyLink online to test your services.
After entering your account or billing phone number and zip code, you’ll learn if there are known outages in your neighborhood. You may also call technical support at 1-877-348-9005 (internet repair) or 1-877-348-9007 (phone repair) to report an outage.
Why you should trust us
For this article, our experts spent hours finding and calling CenturyLink contact numbers, exploring its online chat system, and conduction customer satisfaction surveys.
At CableTV.com, we rate TV and internet service providers based on price, speed, features, and bang for your buck. For more information on our methodology, head to our How We Rank page.
