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Terms & Conditions

Spectrum
Terms & Conditions
General DisclaimerInstallation, equipment, taxes, fees and surcharges extra; all rates subject to change; credit approval, prepayment or major credit card may be required. Services may not be available in all areas – please enter your address to determine availability. Services are subject to all applicable service terms & conditions, which are subject to change. Promotional Pricing: Different rates, terms and/or conditions of service may apply to promotional offers. Promotional offers to qualifying customers are valid for a limited time only and restrictions apply; without limitation, “qualifying customer” shall mean a customer who has not subscribed to applicable services within the previous 30 days and has no outstanding obligation to Charter. Standard rates apply after promotional period expires. SPECTRUM TV™:
  • Customers are not required to subscribe to any tier of service, other than the basic service tier, in order to purchase premium channels or, where available, Pay-Per-View or On Demand. The programs, packages, services, number of channels, content, format, rates and other aspects of Charter offerings are subject to change or discontinuance at any time in accordance with applicable law.
  • HD-capable equipment required to view HD programming, where available; not all channels are available in HD.
  • All programming may not be available to CableCARD™ customers.
  • On Demand/Pay-per-view programming varies by level of service; pricing, ratings & scheduling are subject to change.
  • 3D viewing requires 3D TV, glasses and compatible digital receiver; programming varies by level of service.
  • For all Digital markets, a Charter-issued digital receiver, or CableCARD™ or Spectrum TV app is required to view programming channels, and a Charter-issued digital receiver is required to view PPV and On Demand programming, where available.
  • All service levels may contain channels with some R-rated programming, which can be blocked using the Parental Control feature on your on-screen program guide.
  • Channel and HD programming availability may vary by area.
SPECTRUM INTERNET®:
  • Internet speeds may vary by address; small percent of customers will receive lower than advertised speeds. No data caps or capacity allowances. Spectrum Internet subscribers are required to use non harmful devices in order to use Charter’s network. For a list of approved devices click here. A compliant internet modem is available from Charter at no additional charge.
  • VOICE ONLINE MANAGER: Must subscribe to Spectrum Voice and have a spectrum.net account log in to access & use Voice Online Manager.
  • STREAMING CONTENT: Subscription to 3rd party service may be required to receive such 3rd party online service and apps.
  • SECURITY SUITE™: Charter does not guarantee data will be secure.Spectrum WiFi available; Spectrum Internet required.
SPECTRUM VOICE®:
  • Please refer to Residential Terms of Service and the Residential Voice Service Price Guide.
Spectrum TV Select + Internet + Phone: *Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter. Standard rates apply after yr. 1. Price for TV Select, Internet and home phone is $99.97/mo for yr. 1; standard rates apply after yr 1. Installation, equipment, taxes, fees and surcharges extra; additional services are extra. General Terms: TV: TV equipment required, charges may apply. Channel and HD programming availability based on level of service. Account credentials may be required to stream some TV content online. INTERNET: Available Internet speeds may vary by address. Home phone: Unlimited calling includes calls within the U.S., Canada, Mexico, Puerto Rico, Guam, the Virgin Islands and more. Services subject to all applicable service terms and conditions, subject to change. Services not available in all areas. Restrictions apply. Enter your address to determine availability. Spectrum TV Silver+ Internet + Phone: *Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter. Standard rates apply after yr. 1. Price for TV Silver, Internet and home phone is $119.97/mo for yr. 1; standard rates apply after yr 1. Installation, equipment, taxes, fees and surcharges extra; additional services are extra. General Terms: TV: TV equipment required, charges may apply. Channel and HD programming availability based on level of service. Account credentials may be required to stream some TV content online. INTERNET: Available Internet speeds may vary by address. Home phone: Unlimited calling includes calls within the U.S., Canada, Mexico, Puerto Rico, Guam, the Virgin Islands and more. Services subject to all applicable service terms and conditions, subject to change. Services not available in all areas. Restrictions apply. Enter your address to determine availability. Spectrum TV Gold + Internet + Phone: *Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter. Standard rates apply after yr. 1. Price for TV Gold, Internet and home phone is $139.97/mo for yr. 1; standard rates apply after yr 1. Installation, equipment, taxes, fees and surcharges extra; additional services are extra. General Terms: TV: TV equipment required, charges may apply. Channel and HD programming availability based on level of service. Account credentials may be required to stream some TV content online. INTERNET: Available Internet speeds may vary by address. Home phone: Unlimited calling includes calls within the U.S., Canada, Mexico, Puerto Rico, Guam, the Virgin Islands and more. Services subject to all applicable service terms and conditions, subject to change. Services not available in all areas. Restrictions apply. Enter your address to determine availability. Double Play Internet + Phone: Bundle price is $64.98/mo. for 12 months; standard rates apply after 1 year. Qualifying bundle includes Spectrum Internet™ with speeds up to 60Mbps & Spectrum Voice™. No additional charge for modem; Phone taxes, fees, & surcharges are included in price; other equipment, install, taxes, fees & surcharges may apply. Spectrum TV Select + Internet: *Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter. Standard rates apply after yr. 1. Price for TV Select and Internet is $89.98/mo for yr. 1; standard rates apply after yr 1. Installation, equipment, taxes, fees and surcharges extra; additional services are extra. General Terms: TV: TV equipment required, charges may apply. Channel and HD programming availability based on level of service. Account credentials may be required to stream some TV content online. INTERNET: Available Internet speeds may vary by address. Services subject to all applicable service terms and conditions, subject to change. Services not available in all areas. Restrictions apply. Enter your address to determine availability. Spectrum TV Silver + Internet: *Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter. Standard rates apply after yr. 1. Price for TV Silver and Internet is $109.98/mo for yr. 1; standard rates apply after yr 1. Installation, equipment, taxes, fees and surcharges extra; additional services are extra. General Terms: TV: TV equipment required, charges may apply. Channel and HD programming availability based on level of service. Account credentials may be required to stream some TV content online. INTERNET: Available Internet speeds may vary by address. Services subject to all applicable service terms and conditions, subject to change. Services not available in all areas. Restrictions apply. Enter your address to determine availability. Double Play TV Gold + Internet: *Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter. Standard rates apply after yr. 1. Price for TV Gold and Internet is $119.98/mo for yr. 1; standard rates apply after yr 1. Installation, equipment, taxes, fees and surcharges extra; additional services are extra. General Terms: TV: TV equipment required, charges may apply. Channel and HD programming availability based on level of service. Account credentials may be required to stream some TV content online. INTERNET: Available Internet speeds may vary by address. Services subject to all applicable service terms and conditions, subject to change. Services not available in all areas. Restrictions apply. Enter your address to determine availability. Single Play Internet: *Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter. Standard rates apply after yr. 1. Price for Internet is $44.99/mo for yr. 1; standard rates apply after yr 1. Installation, equipment, taxes, fees and surcharges extra; additional services are extra. General Terms: INTERNET: Available Internet speeds may vary by address. Services subject to all applicable service terms and conditions, subject to change. Services not available in all areas. Restrictions apply. Enter your address to determine availability. Spectrum TV Select: *Limited time offer; subject to change; valid to qualified residential customers who have not subscribed to any services within the previous 30 days and who have no outstanding obligation to Charter. Standard rates apply after yr. 1. Price for TV Select is $44.99/mo for yr. 1; standard rates apply after yr 1. Installation, equipment, taxes, fees and surcharges extra; additional services are extra. General Terms: TV: TV equipment required, charges may apply. Channel and HD programming availability based on level of service. Account credentials may be required to stream some TV content online. Services subject to all applicable service terms and conditions, subject to change. Services not available in all areas. Restrictions apply. Enter your address to determine availability. Trademarks belong to their respective owners. ©Charter Communications, Inc. All rights reserved.

Charter Communications, Charter Spectrum, Charter Spectrum TV, Charter Spectrum TV Select, Charter Spectrum TV Silver, Charter Spectrum TV Gold, Charter Spectrum Internet, Charter Spectrum Internet Ultra 100, Charter Spectrum Voice, Charter Spectrum Double Play, & Charter Spectrum Triple Play are trademarks or registered trademarks of Charter Communications.

*To qualify for the contract buyout program, a customer must order and install a qualifying Triple Play or limited Double Play promotion; offers not available in all areas. Offer available to qualifying customers only who have no outstanding obligations to Charter. Check amount will be determined by the early termination fee on the final bill from the previous provider, not to exceed $500. For contract buyout qualifications, go to Spectrum.com/buyout.

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