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Terms & Conditions

General Disclaimer

Installation, equipment, taxes, fees and surcharges extra; all rates subject to change; credit approval, prepayment or major credit card may be required. Services may not be available in all areas - please enter your address to determine availability. Services are subject to all applicable service terms & conditions, which are subject to change.

Promotional Pricing: Different rates, terms and/or conditions of service may apply to promotional offers. Promotional offers to qualifying customers are valid for a limited time only and restrictions apply; without limitation, “qualifying customer” shall mean a customer who has not subscribed to applicable services within the previous 30 days and has no outstanding obligation to Charter. Standard rates apply after promotional period expires.

SPECTRUM TV™:
  • Customers are not required to subscribe to any tier of service, other than the basic service tier, in order to purchase premium channels or, where available, Pay-Per-View or On Demand. The programs, packages, services, number of channels, content, format, rates and other aspects of Charter offerings are subject to change or discontinuance at any time in accordance with applicable law.
  • HD-capable equipment required to view HD programming, where available; not all channels are available in HD.
  • All programming may not be available to CableCARD™ customers.
  • On Demand/Pay-per-view programming varies by level of service; pricing, ratings & scheduling are subject to change.
  • 3D viewing requires 3D TV, glasses and compatible digital receiver; programming varies by level of service.
  • For all Digital markets, a Charter-issued digital receiver, or CableCARD™ or Spectrum TV app is required to view programming channels, and a Charter-issued digital receiver is required to view PPV and On Demand programming, where available.
  • All service levels may contain channels with some R-rated programming, which can be blocked using the Parental Control feature on your on-screen program guide.
  • Channel and HD programming availability may vary by area.
SPECTRUM INTERNET®:
  • Internet speeds may vary by address; small percent of customers will receive lower than advertised speeds. No data caps or capacity allowances. Spectrum Internet subscribers are required to use non harmful devices in order to use Charter’s network. For a list of approved devices click here. A compliant internet modem is available from Charter at no additional charge.
  • VOICE ONLINE MANAGER: Must subscribe to Spectrum Voice and have a spectrum.net account log in to access & use Voice Online Manager.
  • STREAMING CONTENT: Subscription to 3rd party service may be required to receive such 3rd party online service and apps.
  • SECURITY SUITE™: Charter does not guarantee data will be secure.Spectrum WiFi available; Spectrum Internet required.
SPECTRUM VOICE®:
  • Please refer to Residential Terms of Service and the Residential Voice Service Price Guide.
Spectrum TV Select + Internet + Phone:

Bundle price is $89.97mo. Yr 1.; standard rates apply after year one. Qualifying bundle includes Spectrum TV™ Select, Spectrum Internet™, and Spectrum Voice™. DVR Service on 1 box Free or discounted on 2-4 boxes to $9.99 for 1 year; after year one standard service fee applies. TV equipment required & is extra; No additional charge for modem; Phone taxes, fees, & surcharges are included in price; Free standard installation and Free Wi Fi activation included with promotion.

Spectrum TV Silver+ Internet + Phone:

Bundle price is $109.97mo. Yr 1.; standard rates apply after year one. Qualifying bundle includes Spectrum TV™ Silver, Spectrum Internet™, and Spectrum Voice™. DVR Service on 1 box Free or discounted on 2-4 boxes to $9.99 for 1 year; after year one standard service fee applies. TV equipment required & is extra; No additional charge for modem; Phone taxes, fees, & surcharges are included in price; Free standard installation and Free Wi Fi activation included with promotion.

Spectrum TV Gold + Internet + Phone:

Bundle price is $129.97/mo. Yr 1.; standard rates apply after year one. Qualifying bundle includes Spectrum TV™ Gold, Spectrum Internet™, and Spectrum Voice™. DVR Service on 1 box Free or discounted on 2-4 boxes to $9.99 for 1 year; after year one standard service fee applies. TV equipment required & is extra; No additional charge for modem; Phone taxes, fees, & surcharges are included in price; other equipment, install, taxes, fees & surcharges may apply. Free standard installation and Free Wi Fi activation included with promotion.

Double Play Internet + Phone:

Bundle price is $64.98/mo. for 12 months; standard rates apply after 1 year. Qualifying bundle includes Spectrum Internet™ with speeds up to 60Mbps & Spectrum Voice™. No additional charge for modem; Phone taxes, fees, & surcharges are included in price; other equipment, install, taxes, fees & surcharges may apply.

Spectrum TV Select + Internet:

Bundle price is $79.98/mo. Yrs 1-2. Standard rates apply after 2 years. Qualifying bundle includes Spectrum TV™ Select and Spectrum Internet™. DVR Service on 1 box free for 2 years; discounted on 2-4 boxes to $9.99 for 2 years. After year 2 standard service fee applies. TV equipment required & is extra; No additional charge for modem; other equipment, install, taxes, fees & surcharges may apply.

Spectrum TV Silver + Internet:

Bundle price is $99.98/mo. Yrs 1-2. Standard rates apply after 2 years. Qualifying bundle includes Spectrum TV™ Silver and Spectrum Internet™. DVR Service on 1 box free for 2 years; discounted on 2-4 boxes to $9.99 for 2 years. After year 2 standard service fee applies. TV equipment required & is extra; No additional charge for modem; other equipment, install, taxes, fees & surcharges may apply.

Double Play TV Gold + Internet:

Bundle price is $129.98/mo. Yr 1. Standard rates apply after year 1. Qualifying bundle includes Spectrum TV™ Gold and Spectrum Internet™. TV equipment required & is extra; No additional charge for modem; other equipment, install, taxes, fees & surcharges may apply.

Single Play Internet:

Promotion price is $44.99/mo. Yr 1; standard rates apply after 1 year. No additional charge for modem; other equipment, install, taxes, fees & surcharges may apply.

Spectrum TV Select:

Promotion price is $64.99/mo. Yr 1; standard rates apply after 1 year. TV equipment required & is extra; other equipment, install, taxes, fees & surcharges may apply. Restrictions apply.

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