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Charter Spectrum Customer Service

1-855-855-4578

Spectrum is the New Charter Brand

Charter Spectrum customer service phone number

Best For: existing customers, general inquiries, customer service concerns, or adding services Looking to bundle TV, internet, and phone for an affordable price? Give Charter Spectrum a call. Charter bundles offer a terrific value with plenty of HD channels and a fast internet connection. Use this Charter Spectrum phone number to reach a customer service agent for assistance or to add services to your existing account. Para español, oprima el número cinco.

Charter Spectrum technical support and bill pay phone number

Best For: existing customers, technical support, and bill pay Having a problem with your Charter Spectrum services or need to pay your bill? Dial this phone number to speak to a Charter agent for technical support or billing questions. You’ll be asked to supply the number associated with your account before proceeding through the voice-activated menu. Paying your bill or resolving technical issues is just a phone call away. Para español, oprima el número cinco.

Charter Spectrum moving and address change

Best For: existing customers, address change, moving services Moving to a new address and planning to bring your Charter Spectrum services with you? Contact Charter at this number and a helpful representative will assist in moving your services to your new home. Para español, oprima el número cinco.

Charter Spectrum business phone number

Best For: business customer service, existing business accounts, business technical support Para español, oprima el número cinco.

Before You Call

There are a few things you’ll want to have on hand to help your call to Charter Spectrum go as smoothly as possible:
  • The phone number associated with your account—This will be whatever phone number you signed up for Spectrum with.
  • Your account numberYou can find this number on the upper right corner of your Spectrum bills. Or log in to your account online. Business customers have a separate login page.
  • The last four digits of your social security numberYou may be asked for this so your agent can confirm your identity and verify you have permission to manage the account you are calling about.
  • Billing or service addressIf you are looking to set up or move service, it’s helpful to have the exact addresses to ensure the representative can assist you properly.
  • Paper, pen, or note-taking deviceKeep something on hand so you can quickly jot down confirmation numbers, names, and phone numbers.
Other Ways

Other Ways to Contact Charter

If you prefer to pass on the phone call, here are some other ways to find the answers to your Charter Spectrum questions:
  • Virtual assistantPose your question to Charter’s virtual assistant. If they can’t help, they’ll transfer you to live chat with an agent.
  • Your online accountSign in online to access your account and view a wealth of resources from the Charter Spectrum Support Library.
  • Online bill payPay your bill online by logging in to your account and letting Charter take care of the rest. Spectrum’s bill pay support page can help you learn more about paying your bill online.
  • Online support centerGet assistance with equipment, scheduling appointments, or adding new services for existing customers.
  • Spectrum store locator—Find a local store near you to get help in person.
  • Spectrum accessibility assistance: If you need assistance with closed captioning, this handy reference guide is available online. You can also call 1-844-762-1301 for an agent who can help.

What Happened to Charter?

In early 2016, Charter Communication merged with Time Warner Cable and Bright House Networks. It now offers TV, phone, and internet services under the brand name “Spectrum.”

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