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Disney+ Not Working

To infinity and . . . nope? Our TV experts help you resolve Disney+ streaming issues with troubleshooting tips and fixes.

Disney+ has rarely given us any headaches, but streaming services do go down. If you happen to encounter an error code or other issue on Disney+, we’ve assembled a few troubleshooting tips and fixes so Disney+ problems won’t harsh your Buzz Lightyear vibes.

Check Disney Plus status

Maybe Mickey tripped over a cord and Disney+ itself is out of commission. Check sites like Downdetector and IsItDownRightNow, or the Disney+ Help Center to see if the problem is with the service itself. (You can also use the first two sites to check your internet connection.) Social media, like Disney+’s Facebook and Twitter accounts, are also good sources for updates.

Close and reopen Disney Plus

Try closing and then reopening the Disney+ app. Give it a minute or two (or five) if a quick on-and-off doesn’t resolve your issue.

Broaden your streaming options

Need more than Disney+ in your TV life? Consider the Disney Bundle, which includes Disney+, Hulu, and ESPN+ for $13.99 a month (or $19.99 monthly for the ad-free plan). Also check out our expert review of the Best On-Demand Streaming Services to find even more entertainment.

Power cycle your device

Your streaming device, smart TV, phone, or computer might be the problem. Turn the hardware off for a minute, or longer, and then turn it back on. While that device is off, try Disney+ on another device to rule out, or confirm, a hardware failure.

Check internet connection

Are any other streaming apps malfunctioning? It might be device or internet connectivity issues. Run your other apps to see how they’re working; Disney+ might not be the one experiencing problems.

Then, run a power cycle on your internet modem/router (we recommend turning it off/on once a month even if you’re not having issues). Then, run a speed test to see if your internet connection has enough Mbps to keep up with the Disney+ app. Most streaming services say 3–8 Mbps is sufficient for streaming; we say 25 Mbps should be the household baseline.

Upgrade your internet connection

If your internet connection is slow, your streaming TV devices won’t work well. Consider upgrading to a faster plan, or even a new internet provider if one’s available in your area. Inside your home, an easy install like a Wi-Fi mesh network or a range extender can deliver a stronger signal and more speed to your device so Disney+ won’t get stuck buffering or glitching.

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Check for app updates

You expect apps to update automatically, but it doesn’t always happen. Check your device’s app store (Google Play StoreApple App Store) for any recent updates to Disney+.

Check for device updates

A new update to your streaming device’s system that hasn’t yet been installed could be hindering Disney+. Go to your device’s settings menu and run any available system updates.

Clear device cache

If it’s running slowly, your streaming TV device’s system might be getting overcrowded with data. Check the system settings and clear the device’s data and cache, if the function is available, to free space on the drive.

Uninstall and reinstall the Disney Plus app

If all else fails, start fresh by uninstalling Disney+ and then, from your device’s app store (Google Play Store, Apple App Store), reinstalling it. Only try this as a last resort, because you’ll lose previous settings and logins.

Disney Plus error codes

Sometimes you’ll get an error message when streaming—but who knows what these numbers mean? Here are some of the most common Disney+ error codes, the issues they represent, and how to fix them so you can get back to streaming She-Hulk: Attorney at Law.

Code Cause Solution
Error Code 42, 76 Slow/no internet connection Check internet connection
Error Code 9 Logged out of Disney+ Log back in with credentials
Error Code 83 Device incompatibility or internet instability Install Disney+ on a supported device; check internet connection
Error Code 13, 75 Too many devices streaming Disney+ Disconnect devices
Error Code 21 Incorrect password Check or reset password
Error Code 31 Can’t verify location Enable location services; disable VPN


Our TV experts have spent hundreds of hours testing streaming services like Disney+. For this guide, we researched common Disney+ error codes and issues, and learned how to fix them so we could pass the information on to our readers. Check out the “How We Rank” page to learn more about our process.

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