Disney+ Not Working
To infinity and . . . nope? If your Disney+ service has gone down, we have some fixes.
Disney+ has rarely given us any headaches, but streaming services do go down. We’ve assembled a few troubleshooting tips and fixes just in case Disney+ problems harsh your Buzz Lightyear vibes.
Check Disney+’s status
Maybe Mickey tripped over a cord and Disney+ itself is out of commission. You can check through sites like Downdetector and IsItDownRightNow, or the Disney+ Help Center to see if the problem is with the service itself. Social media, like Disney+’s Facebook and Twitter accounts, are also good sources for updates.
Check internet connection
Are any other streaming apps malfunctioning? It might be device or internet connectivity issues. Run your other apps to see how they’re working; Disney+ might not be the one experiencing problems.
Then, run a power cycle on your internet modem/router (we recommend turning it off/on once a month even if you’re not having issues). Then, run a speed test to see if your internet has enough Mbps to keep up with the Disney+ app. Most streaming services say 3–8 Mbps is sufficient for streaming; we say 25 Mbps should be the household baseline.
Upgrade your internet connection
If you find that your internet speed is lacking, think about upgrading to a faster plan, or even a new internet provider if one’s available in your area. Inside your home, an easy install like a Wi-Fi mesh network or a range extender can deliver a stronger signal and more speed to your device so Disney+ won’t get stuck buffering or glitching.
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Disney+ error codes
Sometimes you’ll get an error code when streaming—but who knows what these numbers mean? Here are some of the most common Disney+ error codes.
|Error Code 42, 76|
|Error Code 9|
|Error Code 83|
|Error Code 13, 75|
|Error Code 21|
|Error Code 31|
|Slow/no internet connection||Check internet connection|
|Logged out of Disney+||Log back in with credentials|
|Device incompatibility or internet instability||Install Disney+ on a supported device; check internet connection|
|Too many devices streaming Disney+||Disconnect devices|
|Incorrect password||Check or reset password|
|Can’t verify location||Enable location services; disable VPN|