Metronet Review: Plans, Prices, and More
We break down the fiber internet provider’s services and how it stacks up to the competition.
Is Metronet good?
Metronet has a lot of the upsides and downsides you’d expect from a regional internet provider. Metronet has average prices for a fiber internet service provider (ISP), annoying fees, and inconsistent availability, but at the end of the day, it’s still offering full-fledged fiber internet. Fiber internet offers the best transfer speeds, and it’s faster than cable or DSL internet.
If you aren’t satisfied with less reliable cable or DSL internet, and Metronet is the only fiber option in your neighborhood, the ISP can still be an excellent home internet option.
Update: Metronet has been acquired by T-Mobile as part of their growing fiber internet service. Wondering what to expect from the change in hands? Read our T-Mobile Fiber Internet Guide to learn more.
Metronet internet plans and prices
| Package | Price* | Download speed up to | Upload speed up to | Data cap | Details |
|---|---|---|---|---|---|
| 150 Mbps | $34.95/mo. | 150 Mbps | 150 Mbps | Unlimited | View plans |
| 500 Mbps | $44.95/mo. | 500 Mbps | 500 Mbps | Unlimited | View plans |
| 1 Gbps | $49.95/mo. | 1,000 Mbps | 1,000 Mbps | Unlimited | View plans |
| 2 Gbps | $69.95/mo. | 2,000 Mbps | 2,000 Mbps | Unlimited | View plans |
| 5 Gbps | $109.95/mo.† | 5,000 Mbps | 5,000 Mbps | Unlimited | View plans |
Data effective as of publish date. Offers and availability may vary by location and are subject to change. See full disclaimer.
Metronet’s packages have reasonable introductory rates and offer decent value for a fiber internet provider. We always recommend getting fiber internet if it’s in your neighborhood because you get best-in-class upload and download speeds compared to cable or DSL internet.
Metronet’s introductory prices are typically much cheaper than the prices of fiber plans from internet providers like Verizon Fios ($89.99 monthly w/Auto Pay for 940 Mbps versus MetroNet’s $49.95 monthly). That said, we don’t love Metronet’s use of promotional pricing, which is regularly used by old-school cable ISPs like Xfinity and Spectrum.
Metronet offers a standard one-year price guarantee on all of its plans, but they’ll hike your monthly price by around $10.00 to $20.00 after the first year of service, depending on your exact plan. So, even though your first year on Metronet will cost about half as much as Verizon Fios, by the second year, that price hike will come back to bite you.
However, you can get an extended three-year price guarantee by paying an extra $5.00 per month. Top fiber ISPs like Google Fiber, AT&T, and Verizon have ditched promo pricing for a good reason—it’s a pain for customers and ISP customer support teams alike—which makes Metronet’s use of the tool stick out more.
Pro tip: Depending on your area, Metronet deals might include a free gift card or service discounts of up to $30.00 off for your first year.
Elsewhere, We’re huge fans of Metronet’s no-contract agreements, included Wi-Fi router, and its lack of a data cap. With Metronet, you won’t have to deal with early termination fees or data overage charges from downloading too many games for the month.
We’d recommend Metronet’s 150 Mbps internet plan for most customers. With 150 Mbps download and upload speeds, you’ll have enough bandwidth for lengthy Netflix sessions or regular Facetime sessions at a reasonable price. If you need more bandwidth for your household, Metronet’s 500 Mbps plan is a solid upgrade for an additional $10 per month.
Metronet offers solid fiber internet reliability, speeds
| Test | Score |
|---|---|
| Average latency | 29.62 milliseconds |
| Internet reliability approval rating | 79% approval |
| Internet speed approval rating | 79% approval |
As part of our annual Internet Customer Satisfaction Survey, we talk to thousands of real-life internet customers around the country to see how they feel about their ISP. Metronet’s 79% approval scores for internet speed and reliability were a hair behind top performers like Google Fiber and Verizon Fios, but they were far better than cable ISPs like Spectrum and Cox.
That said, Metronet’s 29.6-millisecond average latency in HighSpeedInternet.com’s speed test was a sizable step behind other fiber competitors, which typically had times in the 10-millisecond range. Latency won’t be a dealbreaker issue for most households, but it’ll be acutely felt if you’re frequently doing online gaming or hosting large video calls.
Metronet has equipment options, but minimal features
Metronet’s service catalog has slimmed down considerably for a regional ISP, but that doesn’t mean you’ll leave empty-handed with Metronet internet. Let’s break down everything else you’ll need to know about Metronet internet services.
Metronet phone and internet bundles
| Package | Price | Details |
|---|---|---|
| Home phone service | Add $15.00/mo. | View plans |
Data effective as of publish date. Offers and availability may vary by location and are subject to change.
Metronet’s no longer in the TV plan business, so your sole bundle option will be home phone service through Metronet. For $15.00 monthly, you’ll get standard features like call forwarding and unlimited domestic calls.
Check out our Best Live Streaming TV Services guide to get your cord-cutting setup online.
MetroNet availability
Metronet’s biggest downside is its spotty availability. The ISP technically operates in 19 states throughout the Midwest and central US, but Metronet’s network is still a major work in progress and likely won’t be available in your area.
For example, Metronet has a decent footprint in Illinois and Indiana, but when you go one state down to Virginia, your Metronet options are limited to one city. To Metronet’s credit, the ISP regularly posts construction updates as it builds out its fiber network. But like with most fiber ISPs, Metronet’s availability will vary heavily from state to state.
Metronet fees
Along with a $75.00 one-time installation fee, Metronet’s most notable charge is its required $12.95 monthly Tech Assure Fee. It isn’t a big hurdle for subscribers, but it’s still not great.
According to Metronet, the mandatory fee covers future service calls if your Metronet equipment fails or if you need a technician at your home. As nice as it might sound, a fee is still a fee, and we’re sure most subscribers would rather pay a one-time fee (or nothing at all!) instead of paying a permanent monthly charge just in case their Metronet hardware has problems.
What do real customers think about Metronet?
In our 2025 Internet Customer Satisfaction Survey, Metronet performed fairly well for a regional ISP:
- 77% of respondents were fully or highly satisfied with Metronet’s internet service (6th place overall).
- However, only 72% of Metronet subscribers felt the same about Metronet’s customer service.
- Similarly, 72% of respondents were highly satisfied with Metronet’s prices and felt they were fair compared to the competition.
Metronet doesn’t necessarily have the footprint or service scope of bigger cable and fiber ISPs. But if you’re in an area that Metronet’s already established a footprint within, you likely won’t be disappointed with your internet service.
Hear from real Metronet customers
The pricing for this household is the most important to us. Also, the ability of the service to accommodate all 5 of the people. My two nephews are gamers, my brother-in-law watches a lot of shows in Spanish, my sister does action movies, and I am all over the place.
Metronet FAQ
Is Metronet fiber internet good?
Yes, Metronet fiber internet is a good internet option if it’s in your area. Although it doesn’t have the cheapest fiber internet plans, you’ll still get fiber internet features like equal download and upload speeds.
Is Metronet better than Spectrum?
Metronet's fiber internet plans are better than Spectrum because Spectrum is a cable internet provider and won’t have fiber internet upload speeds. But Spectrum’s TV plans offer better value compared to MetroNet.
What type of internet is Metronet?
Metronet is a fiber internet provider.
Is MetroNet better than CenturyLink?
Metronet is better than CenturyLink’s DSL plans since it’s a fiber internet provider. But CenturyLink’s fiber internet plans are more affordable than Metronet fiber plans.
Does MetroNet charge for a router?
No, Metronet includes a wireless eero router on every plan. But its mandatory Tech Assure Fee costs $12.95 monthly to maintain your equipment and network. Huh—that sounds like a router fee to us, Metronet.
Disclaimer
*For 12 months. Offers subject to change. Standard rates apply upon expiration of any promotional periods. Non-promotional pricing subject to change. Advertised speed based on wired connection and compatible equipment.
†Not offered in all areas.
