How Real Customers Rated gFiber in Our 2026 Customer Satisfaction Survey
Sponsored by gFiber
Every year, CableTV.com interviews thousands of real-life internet customers across the country as part of our Internet Customer Satisfaction Survey. Instead of relying on reputations and advertising, we want subscribers to tell us the real facts.
Which providers are worth your time? Which ones can deliver the value and speeds they offer, or will they leave you holding the bag?
Considering gFiber for your home? CableTV.com readers rank gFiber as one of the best fiber internet providers for value, performance, and customer satisfaction. Here’s what the data shows.
Why CableTV.com readers love gFiber
CableTV.com’s customer satisfaction survey features four sections designed to track every part of the internet customer’s journey:
1. Customer experience: Do customers enjoy or dread dealing with their internet provider?
2. Daily use: Are your internet speeds and daily use what you expect?
3. Bang for your buck: How far is your dollar going with your provider?
4. Loyalty: Is your provider giving you a reason to stick around?
This year’s survey results made one thing clear: gFiber customers love gFiber.
For starters, customers think gFiber pulls through when it matters:
- 87% of subscribers had high overall satisfaction with their gFiber service, ranking first overall among all ISPs.
- 88% felt it was extremely easy to work with gFiber.
- 86% of respondents said that gFiber met their expectations for internet service at a high level.
gFiber’s internet performance and price satisfaction were also above average:
- More than 80% of respondents were highly satisfied with gFiber’s average internet speeds and reliability.
- 80% of respondents felt that their internet performance was a great value compared to gFiber’s internet pricing.
gFiber customers are loyal to gFiber. Thanks to reliable fiber internet performance and value, gFiber customers told us they want to stick around.
- 83% of respondents said they were highly likely to recommend gFiber to a friend or colleague.
- 85% said they were highly likely to continue subscribing to gFiber for home internet service.
- In both of these categories, gFiber tied for first with the highest scores among all ISPs.
Read these reviews from real gFiber customers we talked to:
What customers told CableTV.com about gFiber
They are excellent at customer service and provide reliable service without interruption for a great price.
Their internet is top-notch, plus their fiber-optic cables give me and my household the extraordinary speeds we have become accustomed to.
[gFiber is] easy to work with, and their service is consistent. No downtime and their hardware is stable. They can work with most anyone.
I've had zero service interruptions, and they've been very responsive when devices needed upgrading. They are quick to respond, and the employees have always been pleasant.
Where can I get gFiber?
Starting to consider gFiber? gFiber is available in select cities within the following states:
- Alabama
- Arizona
- California
- Colorado
- Florida
- Georgia
- Idaho
- Illinois
- Iowa
- Kansas
- Missouri
- Nebraska
- Nevada
- North Carolina
- South Carolina
- Tennessee
- Texas
- Utah
- Washington
Plus, gFiber continues to grow its network by regularly building out service in new cities. Use the search tool below to check gFiber availability in your area.
