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To Get Spectrum
CALL NOW! 1-844-727-9602

Sign up with Spectrum today.

Get out of your contract with your lackluster provider by letting Spectrum buy it out for up to $500*. Next, take advantage of Spectrum’s no-contract plans featuring included equipment costs. Don’t wait—it’s time to make the switch to Spectrum.

Call Spectrum Customer Service

Call this number if you were originally a Charter or Spectrum customer:

1-833-780-1880

Para Español, oprima el número dos.

Call this number if you were originally a Time Warner Cable customer:

1-800-892-4357

Para Español, oprima el número cinco.

Call this number if you were originally a Bright House Networks customer:

1-855-222-0102

Para español, diga "español."

Spectrum’s networks stretch across the US, thanks to the merger of Charter, Time Warner Cable (TWC), and Bright House Networks. For the fastest assistance, use the number for your original service, or call the top number and enter the phone number associated with your account.

If you happen to call the wrong number, don’t worry—you can be rerouted to the correct customer service number with help from your phone number or zip code.

Get Spectrum Business Support

1-866-892-4249

Para español, oprima el número cinco.

Existing customers with Spectrum Business (formerly Time Warner Cable Business Class), should call the number above for help with general questions and technical support.

Trying to resolve an issue with your Spectrum Business account? Call this phone number for technical support and bill pay assistance.

Press *99 if you want to bypass the voice-activated system and choose your options by numbered phone menu instead.

Pay Your Spectrum Bill

1-855-70-SPECTRUM

Para español, oprima el número cinco.

Existing Spectrum customers who want to pay bills over the phone should call this number.

Though it’s a bit long, this easy-to-remember phone number helps you quickly get the help you need.

Enter the phone number associated with your account, and then say “bill pay” to be connected to the billing department.


Before You Call

Before You Call

To help your phone call go as smoothly as possible, prep the following before you dial:

  • Your account number—Log into Spectrum.net to find your number and additional ways to contact Spectrum. (Business customers log in at business.Spectrum.com.) Or if you have a recent bill handy, the account number is usually in the top left-hand corner.
  • The phone number associated with your account—Some of Spectrum’s customer service phone numbers will ask for this in place of or in addition to your account number.
  • The last four digits of your Social Security number—You may be asked to provide this information to confirm your identity and verify that you have permission to manage the account you’re calling about.
  • Pen and paper or a note-taking device—Keep these nearby to jot down confirmation numbers and additional information you may need to remember.
  • Billing and service addresses—When you’re setting up or moving your service location, you can save time by having these exact addresses immediately available.

If you’re moving to a new address, call for a moving-and-address-change concierge to painlessly bring Spectrum services with you:

1-877-318-2092

Para español, oprima el número dos.


Other Ways to Contact Spectrum Cable

While getting help with your Spectrum service over the phone is always an option, you can resolve some issues over the internet as well. Give these additional customer service methods a try:

  • Spectrum’s virtual assistant—Get quick help with your Spectrum service on everything from ordering pay-per-view events to asking about outages in your area.
  • Spectrum online account—Log in online to access your account and view a wealth of resources from the Spectrum Support Library.
  • Online bill pay—Pay your bill quickly and easily with your online Spectrum account. Refer to Spectrum’s support page for more information on how to pay your bill online.
  • Spectrum local store finder—If you need face-to-face assistance with equipment, scheduling appointments, or adding new services, use this store directory to find the Spectrum store location nearest you.
  • Spectrum’s accessibility services—Get information on Spectrum’s accessibility features, such as closed captioning, readable voicemail, and large-print statements. If you have further questions, call 844-762-1301 or use Spectrum’s virtual assistant, Ask Spectrum.
Other Ways

Spectrum Merger

Spectrum Merger

Charter Communications, Time Warner Cable, and Bright House Networks now operate under the brand name “Spectrum.” The merger took place in early 2016, and while the three providers are now mostly streamlined into one brand with Spectrum, occasional differences in customer service phone numbers may still occur.

Spectrum customer service numbers will redirect you if you accidently call the wrong one. For information on the exact number you should call, refer to your Spectrum online account.

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