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Spectrum Customer Service 1-855-996-3053

Talk to Spectrum customer service to resolve your internet or TV issue.

Spectrum customer service phone number 1-833-780-1880

Spectrum residential customers can call this 24/7 toll-free phone number for technical support, equipment installations and bill pay assistance: 1-833-780-1880.

To reach a customer representative faster, say “representative.” The automated rep will ask you to confirm that you’d like to speak to a representative, then ask you to say one of the following:

  • “Technical support”
  • “Billing”
  • “Add service”
  • “Remove service”
  • “I’m moving”
  • You may also state your business in your own words.

Depending on your selection, you may need to answer a few quick questions before being routed to a customer representative.

Press *99 if you want to bypass the voice-activated system and choose your options by numbered phone menu instead.

If you would like to cancel, change, move, transfer or upgrade your Spectrum service, please call a customer representative at 833-267-6094.

Still need assistance? Let’s narrow in on what you are looking for.

Before you call the Spectrum customer service phone number

To help your phone call go as smoothly as possible, prep the following before you dial:

  • Your account number—Log in to Spectrum.net to find your number and additional ways to contact Spectrum. (Spectrum business customers log in at business.Spectrum.com.) Or if you have a recent bill handy, the account number is usually in the top left-hand corner.
  • The phone number associated with your account—Some of Spectrum’s customer service phone numbers will ask for this in place of or in addition to your account number.
  • The last four digits of your Social Security number—You may be asked to provide this information to confirm your identity and verify that you have permission to manage the account you’re calling about.
  • Pen and paper or a note-taking device—Keep these nearby to jot down confirmation numbers and additional information you may need to remember.
  • Billing and service addresses—When you’re setting up or moving your service location, you can save time by having these exact addresses immediately available for your Spectrum customer care representative.
  • Notes on problems you’re having with your service—If you are experiencing issues with your service that will require technical support, such as slow Internet speeds, outages, equipment issues, etc. be sure to have notes ready explaining what you are experiencing and the steps you’ve already taken to resolve the issue.

If you’re moving to a new address, call for a moving-and-address-change concierge to painlessly bring Spectrum services with you: 1-855-363-4902 (Para español, oprima el número dos.)

Pay your Spectrum bill 1-833-267-6094

Existing Spectrum customers who want to pay bills over the phone should call 1-833-267-6094. (Para español, oprima el número cinco.)

Enter the phone number associated with your account, and then say “bill pay” to be connected to the billing department.

Spectrum outages 1-833-267-6094

Call the number above to find out if you’re in a Spectrum internet, cable TV or home phone outage. After entering your phone number, simply ask “Am I in an outage?”

Other ways to contact Spectrum cable customer service

Chances are you aren’t the only Spectrum experiencing an outage or other connection issue. This can lead to longer wait times. Tired of hanging on the telephone? Try contacting Spectrum online through its mobile support apps, your account login, or chatting with a Spectrum representative (The chat window is located on the bottom right-hand corner of the page.)

Give these additional customer service methods a try as needed:

Spectrum merger: Charter, TWC, and Bright House support

Charter Communications, Time Warner Cable (TWC) and Bright House Networks now operate under the brand name Spectrum. The merger took place in early 2016, and while the three providers are now mostly streamlined into one brand with Spectrum, occasional differences in customer service phone numbers may still occur.

Spectrum customer service numbers will redirect you if you accidentally call the wrong one. For information on the exact number you should call see below, or log in to your Spectrum online account.

Support for Time Warner customers
1-800-892-4357

Call the number above if you were originally a Time Warner Cable customer.

Support for Bright House customers
1-855-222-0102

Call this number if you were originally a Bright House Networks customer.

Sign up for Spectrum service

To sign up for Spectrum services, call 1-833-780-1880, or use the click to call button below. Did you know that switching to Spectrum from your current provider can get you up to $500? Spectrum also offers no-contract plans and has offers featuring included equipment costs.

Click to call for Spectrum service

Spectrum customer service FAQ

How do I order TV and Internet from Spectrum?

Check out our expert reviews to see Spectrum’s TV, internet, and phone packages and deals. Or call 1-855-855-4575 to order service by phone.

Does Spectrum have 24/7 customer service?

Yes, Spectrum’s 100% US-based support is available 24/7/365 You can also visit Spectrum’s support hub to find answers to common questions.

Can I pay my Spectrum bill by phone?

Yes, you can pay your Spectrum bill over the phone by calling 1-833-267-6094.

How do I call Spectrum’s customer service?

Call 1-833-267-6094 for general customer support and technical service.

How do I report an outage to Spectrum?

Call 1-833-267-6094 to find out if you’re in a Spectrum TV outage. After entering your phone number, simply ask “Am I in an outage?”

What is the phone number for Spectrum’s business support?

Get support for Spectrum business services by calling 1-866-892-4249.

How do I get support for Spectrum’s mobile service?

To get support for Spectrum’s mobile phone service, call 1-833-224-6603.

How do I cancel my Spectrum cable service?

To cancel or change your Spectrum service, call Spectrum at 1-833-267-6094.

Why is Spectrum Home Security service being discontinued?

Spectrum Home Security was discontinued on Feb. 5, 2020, because the equipment and network suppliers either shut down their networks or ceased operations.

Who can I contact with questions about Spectrum Home Security?

You can call 855-892-4444 with any questions you may have about Spectrum Home Security being discontinued.

Didn’t find what you’re looking for?

Here’s a list of all customer service numbers for Spectrum. Or, call 844-290-2464 to speak with a representative.

Swipe Left to See All →
FunctionsPhone number
Spectrum sales844-290-2464
General customer support and technical support833-780-1880
Spectrum billing833-267-6094
Support for Time Warner customers800-892-4357
Support for Bright House customers855-222-0102
Spectrum outages833-267-6094
Moving855-363-4902
Spectrum business customers866-892-4249
Spectrum mobile phone support833-224-6603