In our 2019 survey of customers from the 11 largest service providers in the United States, Suddenlink scored 7th with a rating of 3.97 (out of 5). That’s slightly below average (3.99).
Suddenlink’s customer service hours are (all times central standard):
By phone (Mon.–Fri.): 8:00 a.m.–8:00 p.m. (CST)
By phone (Sat.): 9:00 a.m.–6:00 p.m. (CST)
Chat (7 days a week): 9:00 a.m.–midnight (CST)
If you’re in a different part of the country, here’s a handy-dandy table with Suddenlink’s support hours adjusted for your time zone.
Customers in Alaska, Hawaii, and on the West Coast should call on a Saturday or chat. Otherwise, you’ll be calling when you should be sleeping or working.
| Time zone | Suddenlink phone support hours (Mon.–Fri.) | Suddenlink phone support hours (Sat.) | Suddenlink chat support hours (7 days a week) |
|---|---|---|---|
| Eastern Standard Time (EST) | 9:00 a.m.–9:00 p.m. | 10:00 a.m.–7:00 p.m | 10:00 a.m.–1:00 a.m. |
| Central Standard Time (CST) | 8:00 a.m.–8:00 p.m. | 9:00 a.m.–6:00 p.m. | 9:00 a.m.–midnight |
| Mountain Standard Time (MST) | 7:00 a.m.–7:00 p.m. | 8:00 a.m.–5:00 p.m. | 8:00 a.m.–11:00 p.m. |
| Pacific Standard Time (PST) | 6:00 a.m.–6:00 p.m. | 7:00 a.m.–4:00 p.m. | 7:00 a.m.–10:00 p.m. |
| Alaska Standard Time (AKST) | 5:00 a.m.–5:00 p.m. | 6:00 a.m.–3:00 p.m. | 6:00 a.m.–9:00 p.m. |
| Hawaii-Aleutian Standard Time (HST) | 3:00 a.m.–3:00 p.m. | 4:00 a.m.–1:00 p.m. | 4:00 a.m.–7:00 p.m. |
Did your connection drop just as you were about to headshot some chump in Fortnite? Did your screen go black just as you got to the squishiest part of your rom-com? Here’s what to do with Suddenlink down.
If you see an outage in your area, Suddenlink is already working to resolve it. If you don‘t see one, try calling tech support at 1-877-794-2724.
To reach a Suddenlink representative by phone, dial 1-877-794-2724. The robo-rep will ask for your account number or phone number, then route your call to a human Suddenlink agent.
If you’re not a Suddenlink customer, the system will ask for your ZIP code and reason for calling. Then the system will send you to a rep.
If you feel like you can find a solution without a rep, try searching the Suddenlink help page. But real-time advice is always our preference. If it’s yours, too, Suddenlink chat customer service is open from 9:00 a.m. until midnight (CST), seven days a week.
Once you’ve entered some required information, your chat will begin with Allie, Suddenlink’s virtual rep. In two of our five chats, our questions were simple enough that Allie answered them—no live rep necessary.
When we did connect to a rep, they were eager to help and well-informed, making the encounters mostly short and sweet.
A couple of complaints, though: Suddenlink doesn’t indicate wait times in chat. Our wait times averaged one to five minutes, with one lasting 15 minutes.
Also, we love chat transcripts. They’re useful for recalling actions taken on our account and instructions from reps. And unfortunately, Suddenlink doesn’t offer this service. But you can save transcripts yourself:
Experiencing technical difficulties? Need a nerd to help you sort ‘em out? Call Suddenlink tech support at 1-877-794-2724.
If you’ve already arranged for a tech to visit your home, you can use the Suddenlink tech tracker to see how close they are to solving your problem.
Need help with your Suddenlink business account? Suddenlink has business customer chat and phone support (1-855-270-5527). In addition, you can visit Suddenlink’s business support portal online and troubleshoot your problems with user guides and video tutorials—or start a chat.
Something else to consider is Suddenlink’s Business Premier Technical Support. It costs $36.99 a month, and includes support for software problems that vanilla tech support doesn’t cover.
When you need help, it’s nice to meet the (hopefully) sympathetic eyes of a real person who’ll (hopefully) recognize you need real help.
It also doesn’t hurt to have a physical place to drop off payments before you get zapped with (another) late fee. Fortunately, Suddenlink has those places. Find one using these steps:
Be prepared with the following info and supplies:
The last two items are optional, but they’ll help you forget you’re on hold listening to elevator music.
Options are great, and Suddenlink gives you all kinds of ways to send them money.
If you’re moving to a new address, Suddenlink makes that easy for you. Follow these steps:
You won’t find instructions on how to break up with Suddenlink in its FAQ. And you can’t do it online. Don’t even think of doing it via text.
Do the right thing and at least call (or do it in person).
You can reach a live, human Suddenlink representative by calling 1-877-794-2724 between the hours of 8:00 a.m. and 8:00 p.m. Monday–Friday or 9:00 a.m. and 6:00 p.m. on Saturdays. You may also chat online with a Suddenlink rep from 9:00 a.m. until midnight, seven days a week. All times are central standard time (CST).
Unfortunately, Suddenlink does not have 24-hour support. You may reach a Suddenlink rep via telephone (1-877-794-2724) from 8:00 a.m. to 8:00 p.m. from Monday–Friday and 9:00 a.m. to 6:00 p.m. on Saturdays. Online chat support is open seven days a week from 9:00 a.m. to midnight. All times are central standard time (CST).
There are two ways to pay your Suddenlink bill by phone.
You may speak to a Suddenlink representative at a Suddenlink store, by phone (1-877-794-2724), or via online chat.
Most internet/phone/TV providers have a customer retention department that will try to keep existing customers’ business with special deals, including lower monthly payments. Call Suddenlink at 1-866-659-2861 and ask about your options.
Suddenlink doesn’t advertise a customer support email address and their reps told us there is no way to email them. We recommend using chat or phone support for help in real time.
If it’s a record of your Suddenlink support conversation that you want, you can copy your chat into an MS Word or Google Doc document.
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