AT&T Customer Service & Support: 1-800-288-2020
Call to talk to a human about your AT&T service today.
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Contact AT&T customer service
AT&T customer service hours of operation
For AT&T TV billing and account support, you can call +1-800-288-2020 between the hours of 8 a.m. and 12 a.m. (midnight) ET, seven days a week.
It’s the same number for AT&T internet service, but those hours are 8 a.m.–7 p.m. Monday–Friday and 8 a.m.–5 p.m. ET, Saturday–Sunday.
Technical support for both AT&T TV and internet service can be reached 24/7 at +1-800-288-2020.
AT&T outages
Internet and TV service outages can be checked on the AT&T site and through the My AT&T mobile app (under the Support tab).
AT&T customer service phone number
For new AT&T internet service, first-time customers call +1-866-861-6075 (Monday–Friday, 8 a.m.–7 p.m. and Saturday–Sunday, 8 a.m.–5 p.m. ET).
AT&T customer service online
We’re covering mostly TV and internet service here, but AT&T does more than that.
AT&T’s support contact page is loaded with resources—from account status to troubleshooting guides to discussion forums and more—for the company’s wireless, TV, internet, home phone, and home security services.
There’s also the My AT&T mobile app for iOS and Android, though it’s better for checking your account and data usage than as a customer service contact.
AT&T can also be reached via social media on Instagram, Twitter, and Facebook, if you’re into that.
Other AT&T online support
| Account and billing FAQ |
| Pay your bill online |
| Update billing contact info |
| Current and expired promotions |
AT&T tech support
AT&T TV and internet tech support is available 24/7. The AT&T customer service number is +1-800-288-2020 or you can contact them through online chat.
AT&T customer support for your business
If your business needs, or already has, AT&T internet and/or TV service, contact AT&T Business online or using AT&T’s toll-free cusotmer service number at +1-877-219-3898.
AT&T local customer service options
Looking for a physical AT&T store near you? Enter your zip code into the AT&T store finder, where you can also make an appointment.
Before you call AT&T
What to have at the ready when you’re calling AT&T’s customer service phone number:
- Your street address. You’ll want service installed at the right location, of course.
- Your preferred method of payment. Choose payment by checking account, savings account, credit card, or debit card. Also, have your account info or credit card numbers handy.
- Your statement preference. Choose paperless via email or online view, or get real paper by mail.
- Your phone number and email address. Receive service updates and offers through text or email (but also the occasional upsell).
AT&T bill pay
- Phone: +1-800-288-2020
- Online: My AT&T
- App: My AT&T mobile app for iOS and Android
- In person: Find an AT&T store
Sign up for AT&T service
- Phone: +1-800-288-2020
- Online: My AT&T
- App: My AT&T mobile app for iOS and Android
- In person: Find an AT&T store
Cancel your AT&T service
- Phone: +1-800-288-2020
- Online: My AT&T
- App: My AT&T mobile app for iOS and Android
- In person: Find an AT&T store
Bottom line: Is AT&T customer service good?
At the time of CableTV.com’s last internet customer satisfaction survey, AT&T’s internet and TV service was operating mostly under its U-verse banner. In a majority of internet categories, including overall satisfaction, AT&T placed consistently in the top three.
In our TV customer satisfaction survey, AT&T U-verse TV service also ranked in the top three of most categories but dropped to the middle of the pack when it came to tech support and user experience. U-verse replacement AT&T TV could change all that, but we won’t know until our next survey.
Pros and cons of AT&T customer service
Pros
- 24/7 online support
- Multiple help pages and videos
Cons
- Limited mobile app
- Limited discussion forums
We’ve found the best way to get fast support results from AT&T is through online chat and directly calling AT&T’s customer service phone number. The My AT&T app and AT&T Community discussion forums, on the other hand, aren’t all that useful for solving problems quickly. AT&T offers solid support; you just have to reach out the right way.
