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AT&T TV and Internet Customer Service

Call +1-800-288-2020 to talk to a human about your AT&T service today.

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Contact AT&T customer service

AT&T customer service hours of operation

Not a lot of different phone numbers to keep track of here.

For AT&T TV billing and account support , you can call +1-800-288-2020 between the hours of 8 a.m. and 12 a.m. (midnight) ET, seven days a week.

It’s the same number for AT&T internet service, but those hours are 8 a.m.–7 p.m. Monday–Friday and 8 a.m.–5 p.m. ET, Saturday–Sunday.

Technical support for both AT&T TV and internet service can be reached 24/7 at +1-800-288-2020.

AT&T outages

Internet and TV service outages can be checked on the AT&T site and through the My AT&T mobile app (under the Support tab).

AT&T customer service phone number

For new AT&T internet service, first-time customers call +1-866-861-6075 (Monday–Friday, 8 a.m.–7 p.m. and Saturday–Sunday, 8 a.m.–5 p.m. ET).

AT&T customer service online

We’re covering mostly TV and internet service here, but AT&T does more than that.

AT&T’s support contact page is loaded with resources—from account status to troubleshooting guides to discussion forums and more—for the company’s wireless, TV, internet, home phone, and home security services.

There’s also the My AT&T mobile app for iOS and Android, though it’s better for checking your account and data usage than as a customer service contact.

AT&T can also be reached via social media on Instagram, Twitter, and Facebook, if you’re into that.

Other AT&T online support

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AT&T tech support

AT&T TV and internet tech support is available 24/7 by phone at +1-800-288-2020 or through online chat.

AT&T customer support for your business

If your business needs, or already has, AT&T internet and/or TV service, contact AT&T Business online or by phone at +1-877-219-3898.

AT&T local customer service options

Looking for a physical AT&T store near you? Enter your zip code into the AT&T store finder, where you can also make an appointment.

Before you call AT&T

What to have at the ready when contacting AT&T:

  • Your street address. You’ll want service installed at the right location, of course.
  • Your preferred method of payment. Choose payment by checking account, savings account, credit card, or debit card. Also, have your account info or credit card numbers handy.
  • Your statement preference. Choose paperless via email or online view, or get real paper by mail.
  • Your phone number and email address. Receive service updates and offers through text or email (but also the occasional upsell).

Pay your AT&T bill

Sign up for AT&T service

Cancel your AT&T service

Bottom line: Is AT&T customer service good?

At the time of CableTV.com’s last customer satisfaction survey, AT&T’s internet and TV service was operating mostly under its U-verse banner. In a majority of internet categories, including overall satisfaction, AT&T placed consistently in the top three.

AT&T U-verse TV service also ranked in the top three of most categories but dropped to the middle of the pack when it came to tech support and user experience. U-verse replacement AT&T TV could change all that, but we won’t know until our next survey.

Pros and cons of AT&T customer service

Pros

  • 24/7 online support
  • Multiple help pages and videos

Cons

  • Limited mobile app
  • Limited discussion forums

We’ve found the best way to get fast support results from AT&T is through online chat and direct phone calls. The My AT&T app and AT&T Community discussion forums, on the other hand, aren’t all that useful for solving problems quickly. AT&T offers solid support; you just have to reach out the right way.

Bill Frost has been a journalist and TV reviewer since the 4:3-aspect-ratio ’90s. His pulse-pounding prose has been featured in The Salt Lake Tribune, Pacific Northwest Inlander, Coachella Valley Independent, Salt Lake City Weekly, and many other dead-tree publications. In addition to his CableTV.com work, Bill is a senior writer and streaming TV columnist at SLUGMag.com. By night, Bill cranks a Flying V with his band at the bar.

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