Contact AT&T customer service
AT&T customer service hours of operation
For AT&T TV billing and account support , you can call +1-800-288-2020 between the hours of 8 a.m. and 12 a.m. (midnight) ET, seven days a week.
It’s the same number for AT&T internet service, but those hours are 8 a.m.–7 p.m. Monday–Friday and 8 a.m.–5 p.m. ET, Saturday–Sunday.
Technical support for both AT&T TV and internet service can be reached 24/7 at +1-800-288-2020.
AT&T outages
Internet and TV service outages can be checked on the AT&T site and through the My AT&T mobile app (under the Support tab).
AT&T customer service phone number
For new AT&T internet service, first-time customers call +1-866-861-6075 (Monday–Friday, 8 a.m.–7 p.m. and Saturday–Sunday, 8 a.m.–5 p.m. ET).
AT&T customer service online
We’re covering mostly TV and internet service here, but AT&T does more than that.
AT&T’s support contact page is loaded with resources—from account status to troubleshooting guides to discussion forums and more—for the company’s wireless, TV, internet, home phone, and home security services.
There’s also the My AT&T mobile app for iOS and Android, though it’s better for checking your account and data usage than as a customer service contact.
AT&T can also be reached via social media on Instagram, Twitter, and Facebook, if you’re into that.
AT&T tech support
AT&T TV and internet tech support is available 24/7 by phone at +1-800-288-2020 or through online chat.
AT&T customer support for your business
If your business needs, or already has, AT&T internet and/or TV service, contact AT&T Business online or by phone at +1-877-219-3898.
Before you call AT&T
What to have at the ready when contacting AT&T:
- Your street address. You’ll want service installed at the right location, of course.
- Your preferred method of payment. Choose payment by checking account, savings account, credit card, or debit card. Also, have your account info or credit card numbers handy.
- Your statement preference. Choose paperless via email or online view, or get real paper by mail.
- Your phone number and email address. Receive service updates and offers through text or email (but also the occasional upsell).
Bottom line: Is AT&T customer service good?
At the time of CableTV.com’s last customer satisfaction survey, AT&T’s internet and TV service was operating mostly under its U-verse banner. In a majority of internet categories, including overall satisfaction, AT&T placed consistently in the top three.
AT&T U-verse TV service also ranked in the top three of most categories but dropped to the middle of the pack when it came to tech support and user experience. U-verse replacement AT&T TV could change all that, but we won’t know until our next survey.
Pros and cons of AT&T customer service
