How to Change or Cancel Cox
We’ve found the information you need to pause, update, or end your Cox service.
Are you a Cox customer who’s heading out for vacation, moving out of state, or ready to cut the cord? Here’s what you’ll need to do to change your Cox subscription and make sure you’re not paying for services you don’t need.
Moving Cox service
Pausing Cox service
With the Cox Seasonal Program, residential customers can pause Cox services for between one and nine months. Instead of paying your full Cox bill, you’ll pay a reduced $9.99 monthly fee for each paused Cox service. You can set up a service pause by calling +1-866-936-7123 or visiting a Cox store.
Transferring Cox service
Contact Cox customer service or visit a Cox store to start the Cox account transfer process. Keep in mind that Cox has some limitations and can’t transfer things like service agreements and voice mail messages.
Adding to Cox service
Call Cox’s sales department at +1-844-486-0493, visit a Cox store, or use your Cox account to add new TV, phone, or internet plans to your subscription. Cox’s sales department is open from 8:00 a.m. to 9:00 p.m. ET from Monday to Friday, and from 9:00 a.m. to 6:00 p.m. on Saturday.
Troubleshooting Cox service
Check out Cox’s support hub if you’re having issues with your Cox TV, internet, or phone service. Cox also offers 24/7 tech support via phone or chat.
Canceling Cox service
Call Cox customer service at +1-800-234-3993 or visit your local Cox store to cancel your Cox TV or internet service. Cox’s retention department is open from 8:00 a.m. to 9 p.m. ET Monday through Friday and from 9:00 a.m. to 6:00 p.m. on Saturday.
Before you cancel Cox service, you’ll want to check if you’re on the hook for any early termination fees (ETF) in your contract. Cox has a $120 ETF on one-year contracts and a $240 ETF on two-year contracts. Your ETF is lowered by $10 for every month remaining on your contract.
If you’re renting TV or internet hardware, you can send the equipment back at your local Cox branch or UPS Store.