Cox customer service hours of operation
Cox billing and account service can be reached at +1-800-234-3993 between the hours of 8:00 a.m. and 6:00 p.m. Monday through Friday.
Technical support for Cox services is available 24/7 at +1-800-234-3993.
Cox customer service phone number
The phone number for Cox TV and internet customer service is +1-800-234-3993.
To sign up for Cox TV and internet service, call +1-800-234-3993 (Monday–Friday 8:00 a.m.–6:00 p.m. and Saturday 9:00 a.m.–6:00 p.m.).
Cox customer service online
Cox’s Contact Us page offers plenty of resources, including account status, troubleshooting guides, discussion forums, and an online chat.
For mobile users, there’s the Cox app for iOS and Android.
Cox can also be reached on Instagram, Twitter, and Facebook if you prefer social media.
Other Cox online support
Account and billing FAQ
Other support FAQ
Cox tech support
Cox TV and internet tech support is available 24/7 by phone at +1-800-234-3993 or through online chat.
Cox customer support for your business
If your business needs, or already has, Cox internet and/or TV service, contact Cox Business online. You can also contact Cox Business by phone at +1-866-456-9944 (new customers) or +1-866-272-5777 (current customers).
Cox local customer service options
Once upon a time, CenturyLink had local stores where you could get customer support and make payments—but it’s closed those.
Looking for a brick-and-mortar Cox store near you? Enter your zip code into the Cox store finder.
Before you call Cox
What to have ready when contacting Cox:
- Your street address. Have your exact details to ensure correct service installation and support.
- Your preferred method of payment. Choose payment by checking account, savings account, credit card, debit card, or by cash in person.
- Your statement preference. Choose paperless via email, online view, or physical paper by mail.
- Your phone number and email address. This is so you can receive service updates and offers through text or email.
Pay your Cox bill
Phone: +1-800-234-3993
Online: Contact Cox
In person: Find a Cox store
Sign up for Cox service
Phone: +1-800-234-3993
Online: Contact Cox
In person: Find a Cox store
Cancel your Cox service
Phone: +1-800-234-3993
Online: Contact Cox
In person: Find a Cox store
Bottom line: Is Cox customer service good?
In our most recent customer satisfaction survey of TV providers, Cox ranked at the top of 11 companies in tech support and customer service—and first in overall service satisfaction. The numbers look great for Cox.
We like Cox’s service, especially on the internet side. Its customer support, on the other hand, is less than stellar—be prepared for some potential frustration should you need to make contact.
Pros and cons of Cox customer service
Pros
- 24/7 online support
- Large discussion forum
Cons
- Limited app
- Limited physical stores
As with most TV and internet providers, we’ve found that online chat is the most effective way to contact Cox customer support. If you’re in the midst of an internet outage, however, a phone call is your best bet (obviously).
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