Cox Customer Service: 1-800-234-3993

Jump to:

• Cox customer service hours
• Outages
• Phone support
• Online support
• Cox internet and tech support
• Business support
• Local support
• Before you call
• Pay for, sign up for, or cancel Cox service
• Bottom line

Cox customer service hours of operation

Cox billing and account service can be reached at +1-800-234-3993 between the hours of 8:00 a.m. and 6:00 p.m. Monday through Friday.

Technical support for Cox services is available 24/7 at +1-800-234-3993.

Cox customer service phone number

The phone number for Cox TV and internet customer service is +1-800-234-3993.

To sign up for Cox TV and internet service, call +1-800-234-3993 (Monday–Friday 8:00 a.m.–6:00 p.m. and Saturday 9:00 a.m.–6:00 p.m.).

Cox customer service online

Cox’s Contact Us page offers plenty of resources, including account status, troubleshooting guides, discussion forums, and an online chat.

For mobile users, there’s the Cox app for iOS and Android.

Cox can also be reached on Instagram, Twitter, and Facebook if you prefer social media.

Other Cox online support

Cox tech support

If you need help from customer service for your Cox internet or TV, Cox is available 24/7 by phone at +1-800-234-3993 or through online chat.

Cox customer support for your business

If your business needs, or already has, Cox internet and/or TV service, contact Cox Business online. You can also contact Cox Business by phone at +1-866-456-9944 (new customers) or +1-866-272-5777 (current customers).

Cox local customer service options

Once upon a time, CenturyLink had local stores where you could get customer support and make payments—but it’s closed those.

Looking for a brick-and-mortar Cox store near you? Enter your zip code into the Cox store finder.

Before you call Cox

When you’re having problems with your Cox cable or internet, here is what to have ready when calling Cox’s customer service number:

• Your street address. Have your exact details to ensure correct service installation and support.
• Your preferred method of payment. Choose payment by checking account, savings account, credit card, debit card, or by cash in person.
• Your statement preference. Choose paperless via email, online view, or physical paper by mail.
• Your phone number and email address. This is so you can receive service updates and offers through text or email.

In our most recent customer satisfaction survey of TV providers, Cox ranked at the top of 11 companies in tech support and customer service—and first in overall service satisfaction. The numbers look great for Cox.

We like Cox’s service, especially on the internet side. Its customer support, on the other hand, is less than stellar—be prepared for some potential frustration should you need to make contact.

Pros and cons of Cox customer service

As with most TV and internet providers, we’ve found that online chat is the most effective way to contact Cox customer support. If you’re in the midst of an internet outage, however, a phone call is your best bet (obviously).