How do you communicate with Sling TV?
In addition to a thorough online Help hub for independent troubleshooting, Sling TV offers several ways to contact the service directly and talk to an actual human. You can chat online with a customer service rep, go public on Sling TV’s social media feeds, or even call and talk on the phone as our ancestors did—so retro.
Rrrrring! Sling TV customer service by phone
888-363-1777 (9:30 a.m.–12:00 a.m. Eastern)
New and current Sling TV customers can call 888-363-1777 for questions about billing, service cancellation, adding or dropping channel packages, troubleshooting recommendations, account access, and other service issues. To skip the automated menu and get a live rep, press “0.”
That English menu will offer a Spanish option right away, but Sling TV no longer monitors the lines it used to have for Arabic, Cantonese, Hindi, Mandarin, and Polish speakers. Instead, it recommends online help.
The Sling TV customer service phone line is open 9:30 a.m.–12:00 a.m. Eastern. You’ll probably have to hold for a real person for at least 10 minutes no matter when you call. Best use that time to gather your account info and details about your service issue.
Chat with Sling TV customer service online
Sling TV live chat (8:00 a.m.–1:00 a.m. Eastern)
If you prefer a keyboard to a phone call, online chat is a better way to talk with Sling TV customer service—it’s also usually quicker to get a response. On the Sling TV Help page, click the Chat Now icon in the bottom left corner to get Sling TV’s “virtual assistant.”
You’ll then be led through a series of menus, like “My Account,” “Start Slinging,” “Troubleshooting,” etc., within the chat. After authenticating your account, you can begin chatting with a rep about your issue. Like most services, Sling TV keeps a record of chats for accuracy.
Pro tip: You can also email Sling TV customer support at help@getsling.com.
Slide into Sling TV customer service’s social media
Sling TV’s social media accounts (Twitter, Facebook, Instagram, YouTube, and Pinterest) are easy venues to get fast responses to basic questions, like “Is Sling TV down right now?”, “Has [channel] been dropped?”, or “Why isn’t the Sling Orange + Blue plan just called Sling Beige?”
For more complex and detailed topics, the above social media accounts will usually direct you to the Sling TV Help page. As the Terms of Service point out, Sling TV’s social media accounts “were created to become a fun place to interact and learn about Sling TV products, services, and programming,” so they’re not necessarily account and troubleshooting discussion hubs.
Of all its social media accounts, Sling TV’s YouTube channel is probably the most useful, as it features dozens of “how-to” instructional videos. There are also promotional shorts, and an hour-long video of a turkey baking in the oven if you’re really into Thanksgiving.
Help! Sling TV troubleshooting and error messages
The Sling TV Help page features six sections:
- Learn About Sling: General getting started with Sling TV walk-throughs, including help with installation and features.
- Channels & Programming: All about watching Sling TV including local channels, sports, international programming, and rentals/on-demand/pay-per-view.
- Manage Your Account: Billing, adding channel packages, updating personal info, passwords, cancelling, etc.
- Optimize Your Experience: Free ways to preview Sling, TV Everywhere access, rewards program.
- Technical Help: Common streaming solutions, specific technical issues, device questions, DVR.
- Status Center: Known issues, news and updates, report a video-on-demand or pay-per-view issues, and error code lookup.
For your convenience, here’s a list of Sling TV error codes what they mean, and how to fix them.
| Error code | Problem | Solution |
|---|---|---|
| Error 2-5, 2-6 | Internet connection failure | Clear device cache or connect to different network |
| Error 10-1, 12-12 | Login not recognized | Re-enter email and/or password |
| Error 10-51, 11-6, 11-7 | Sign-in error | Check location, turn off VPN, turn off geolocation, restart modem/router |
| Error 21-20, 21-37, 21-51, 4-402, 543-1, 6-9 | Buffering | Turn off ad-blocker, update Sling TV app, restart app, restart streaming device |
| Error 22-30, 10-100, 8-702 | Video will not load | Turn off ad-blocker, update Sling TV app, restart app, restart streaming device |
| Error 27-5, 27-7, 28-29, 28-30, 28-60, 28-66, 29-1, 7-403 | Playback error | Turn off ad-blocker, restart app, restart streaming device, update Sling TV app |
| Error 8-638994 | DVR content not playing | Wait for Sling TV to resolve issue |
| Error 8-701, 17-753 | Apple device hasn’t installed automatic update | Install update manually, restart device, or reinstall app |
| Error 8-702 | Non-Apple device hasn’t installed automatic update | Install update manually, restart device, or reinstall app |
FAQs
How do I cancel my Sling TV customer service?
You can cancel your Sling TV subscription online—without even talking to a Sling representative.
- Log in to your account.
- Scroll all the way down and select “Manage Account.”
- The “Cancel Subscription” button is about halfway down the page. Click it.
- Your Sling TV service will end with your last billing cycle. Tip: If you cancel within your first month, Sling TV will give you a prorated refund.
How do I talk to a real person at Sling TV?
To talk to a real person at Sling TV, call Sling TV customer service (888-363-1777) from 9:30 a.m.–12:00 a.m. Eastern. You can also live chat with a Sling TV representative by logging in to your account and visiting the Sling help page.
