Bottom line: Is Sparklight customer service good?
With no Spanish-language customer service, Sparklight gets an immediate ding from us. Sparklight services Arizona, New Mexico, and Texas—states in the top five for Spanish-speaking population density—so this is especially egregious.
But as far as English-language service goes, Sparklight makes calling easy by having just one phone number for support and billing, rather than a hodgepodge collection like many other providers. And though Sparklight’s online help articles aren’t exhaustive (or clearly written), they cover the basic questions.