DIRECTV Customer Service and Phone Number

How to contact DIRECTV customer service

Are you looking to get in contact with DIRECTV customer service? You can call +1-800-531-5000 between 8 a.m. and 9 p.m. CT for whatever DIRECTV issues you’re facing.

But maybe you want to sign up for DIRECTV? In that case, you’ll want to call +1-800-347-3288 during those same hours.

If you prefer different contact methods, keep scrolling for more specific customer support options.

Jump to:

• Hours
• Outages
• Phone support
• Online support
• Tech support
• Business support
• Local support
• Before you call
• Pay your bill
• Sign up for service
• Cancel service
• Is DIRECTV customer service good?

DIRECTV phone number and hours of operation

You can reach DIRECTV customer service and technical support at +1-800-531-5000.

• Business hours: Monday–Sunday, 8 a.m. to 9 p.m CT

More DIRECTV customer service phone numbers

You can reach DIRECTV on a few different customer service numbers, but we like +1-800-531-5000 best.

These numbers will also put you in contact with DIRECTV customer service:

• +1-855-838-4388
• +1-800-288-1145

These numbers all take you to one of two customer service protocols that will get you where you need to go. We wanted you to have access to all of them, but you only need to call one.

DIRECTV customer service online

If you have a problem outside of DIRECTV customer support’s business hours of 8:00 a.m.–9:00 p.m. CT, you can use DIRECTV’s online chat to get some answers. Just click the “Chat With Us” bubble in the bottom right of your screen on DIRECTV’s support page.

Chatbot no use? Check out our DIRECTV troubleshooting guide to see if there are any DIY fixes for your DIRECTV woes.

More DIRECTV online support

DIRECTV tech support

Call +1-800-531-5000 to get technical support for DIRECTV from 8 a.m. to 9 p.m. CT.

DIRECTV customer support for your business

Need help with your business’s DIRECTV service? Call +1-888-327-4023 for DIRECTV customer support from 8 a.m. to 9 p.m. CT.

1. Get your account number. You can find that on the top-right corner of your paper bill or see it when you sign in on DIRECTV’s website.
2. Know your billing and service addresses. These exact locations are necessary if you’re calling to set up or move your DIRECTV service.
3. Take notes on the problems you’re having with your DIRECTV service. With a list of problems, like outages or equipment issues, you’ll be able to answer questions faster and get the help you need.
4. Have a pen and paper ready. You might get a lot of information on the phone, and you don’t want to forget it when you hang up.

DIRECTV outages

Sometimes bad weather can interrupt your DIRECTV service. But because the most crucial piece of DIRECTV equipment is floating weightless in space, major outages don’t happen often. You can learn about your local outages by entering your zip code on DIRECTV’s website.

DIRECTV local customer service options

You used to be able head to a local AT&T brick-and-mortar to get face-to-face customer service. Nowadays, when I enter my zip code on DIRECTV’s website, it only shows me third-party retailers in my area who are authorized DIRECTV retailers.

The good news is third-party providers make it easier to get DIRECTV help if you need to go in-person. The bad news is the wide variety of third-party retailers means you can’t expect the same level of customer service from each one.

Before you call DIRECTV

1. Get your account number. You can find that on the top-right corner of your paper bill or see it when you sign in on DIRECTV’s website.
2. Know your billing and service addresses. These exact locations are necessary if you’re calling to set up or move your DIRECTV service.
3. Take notes on the problems you’re having with your DIRECTV service. With a list of problems, like outages or equipment issues, you’ll be able to answer questions faster and get the help you need.
4. Have a pen and paper ready. You might get a lot of information on the phone, and you don’t want to forget it when you hang up.

Pay your DIRECTV bill

• Online—Sign in to your DIRECTV account to pay with a credit card or your checking or savings account.
• By phone—With a copy of your bill and payment information on hand, dial +1-800-531-5000. There is sometimes a convenience fee to pay over the phone, so pay online if you can.
• By mail—Send your payment to DIRECTV, PO BOX 5007, Carol Stream, IL 60197-5007.

DIRECTV pay in person options

Do you prefer to keep it local and do business face-to-face with cash or money order? We got you covered.

DIRECTV customers have the option to pay their monthly bill in person anywhere that accepts CheckFreePay, Western Union, MoneyGram, and EasyPay Finance.

Sign up for DIRECTV service via phone

1. Have your billing and service addresses on hand, especially if you just moved to a new location.
2. Prepare your payment information.
3. Call +1-800-347-3288.

Cancel your DIRECTV service

DIRECTV doesn’t allow you to cancel satellite service online, so you’ll have to call in.

• If you’re the account holder, call +1-800-531-5000. No one else can cancel DIRECTV service.
• Clearly state that you wish to cancel your DIRECTV service. Don’t temporarily suspend your service if you intend to cancel.
• Pay any deactivation fees and outstanding charges.
• Return all equipment as instructed by DIRECTV customer service.

If you have DIRECTV’s streaming service, you can either call +1-888-388-4249 or cancel online via chat.

Is DIRECTV customer service good?

In our most recent customer satisfaction survey, 75% of our DIRECTV participants were completely or very satisfied with their DIRECTV service. That put DIRECTV in third place out of 8 of the nation’s most popular cable and satellite TV providers.

DIRECTV customer support can be a hassle to deal with. If you’re feeling technically savvy, log in to your DIRECTV account for quick answers to your questions. Otherwise, call +1-800-531-5000 between 8 a.m. and 9 p.m CT.

DIRECTV phone number FAQ