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DIRECTV Troubleshooting Guide

We’ve got the whack-simple steps you need to reset your receiver, refresh your signal strength, and solve other DIRECTV problems.

5-day free trial: Tired of cable and satellite TV but not quite sure if you wanna cut the cord? DIRECTV STREAM is a good streaming alternative for folks who want the look and feel of old-school TV without the installation requirements, equipment fees, and other headaches that come with cable. And it comes with all the same channels and pricing as traditional DIRECTV.

Is your DIRECTV service on the blink? You used to be able to fix poor TV reception with one good whack—it’s not that easy with today’s TV technology. But we’re here to help.

We’ve researched and compiled this DIRECTV troubleshooting guide so you can test the solutions to the most common DIRECTV problems—some of which are almost whack-simple. Then you can settle back into your La-Z-Boy and finish watching your sportsball game.

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Troubleshooting your DIRECTV service

A number of factors, from elemental to technical, can cause DIRECTV service problems. Fortunately, it doesn’t take much time to check, and fix, the most common ones.

Confirm a DIRECTV outage

Visit the DIRECTV outage reporting page and either sign in or enter your zip code. You’ll see a list of known outages. If your outage is on the list, DIRECTV is already working to restore service. If it’s not, you can file a report so they can get to fixin’ it.

You can also file outage reports via the myAT&T app.

Troubleshooting your DIRECTV devices

If you sensed that we’re about to ask, “Have you tried turning your DIRECTV receiver off and on again?”—we’re almost there. But first, you should check your cables to see if you have any loose connections.

Check your cables and connections

This one’s a snap—all you gotta do is ensure that all of your power and HDMI cables are plugged firmly into the proper ports. You should also verify that you’ve selected the correct HDMI port on your DIRECTV remote.

Ready to check your connections? Here’s a checklist to guide you.

  1. Check your TV power cable (outlet end)
  2. Check your DIRECTV Genie power cable (outlet end)
  3. Check your Genie HDMI-to-TV cable (both ends)

If you fixed a loose cable, and now have a clear picture and sound, return to your couch and resume watching TV. If you still don’t have a signal, let’s ensure you’ve selected the proper input source on your DIRECTV remote.

Press the “input” button on your remote. You should see an on-screen list of the cable connections you just checked.

Now confirm that you’ve selected the port that your DIRECTV cable is plugged into. It should be labeled “HDMI 1,” “DIRECTV,” or “satellite TV.” If not, select the correct source.

Did this fix your problem? Great. Enjoy the game.

If not, don’t worry. More quick tips are comin’ right up.

Pro tip: Need help programming your DIRECTV remote? Our guide has everything you need to know to pair your remote and receiver.

How to reset your DIRECTV devices

Resetting your Hopper or Joey devices involve pushing, as you might’ve guessed, the “reset” button. It’s more than just turning it on and off again—it’s a hard reboot, just like you do with your computer or smartphone when it freezes.

Power cycling is unplugging your DIRECTV receiver, waiting a few minutes, and then plugging it back in. You do this so that your device’s RAM will refresh and awaken more prepared to function. Think of it as a “power nap.”

Here are the steps for both actions:

How to reset your DIRECTV Genie, Genie 2, or Genie Mini

There are two ways to reset your Genie, Genie 2, or Genie Mini:

  1. Press the reset button (it’s the red one behind the access card door or on the side of the receiver. Wait for it to reboot. (Genie Minis require restarting both the main and mini Genies.)
  2. Unplug your receiver, wait 15 seconds, then plug it back in. Now press Power and wait for the receiver to start up.

How to refresh the signal to your DIRECTV device

If a reset won’t work, you can restore your Genie to factory settings by pressing and holding the blue button (see front of receiver) for 20 seconds. Just like with your smartphone, this method can cause you to lose some custom settings and playlists.

If this doesn’t work, you can refresh your service. Although you’ll perform the steps, this is like a power-cycle or reset that happens on DIRECTV’s end.

  1. Sign into your myAT&T account overview.
  2. Select “My DIRECTV.”
  3. Select “Manage package.”
  4. Go to “Manage receivers” and choose “Refresh receiver.”
  5. Wait while your service refreshes.

If this doesn’t work right away, DIRECTV recommends restarting your receiver (red button) one more time. If that fails to correct your signal strength, contact DIRECTV tech support.

Related DIRECTV device troubleshooting article

Check your DIRECTV dish

Again, weather—especially snow—can really mess with your DIRECTV signal. If you’ve had a recent snowstorm where you live, you might wanna pull on your moon boots and go outside to check that first.

If your dish is full of snow, and you can reach it safely, clean it off. Otherwise, you might need to wait until the snow melts—DIRECTV won’t send out a technician for only snow.

The good news is that there are a few things you can do to keep your satellite dish free from snow:

  • Try a satellite dish cover, like this one from Dish Armor ($42.00 on Amazon*), which prevents ice and snow accumulation on both DIRECTV and DISH dishes.
  • Get a dish heater like the Ice Zapper 2 ($109.00 on Amazon*) or the HotShot ($147.99 on Amazon*), both on Amazon. Both work with DIRECTV Slimline dishes.
  • If you signed up for DIRECTV via phone, request a pole-mounted dish. If you signed up online, ask your technician during installation. Pole-mounting may result in an extra charge.
  • Switch to cable or streaming—no dish required.

* Prices (as of 1/21/21 12:34 p.m. MST)

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Troubleshooting your DIRECTV app

The DIRECTV app is all entertainment. But for account management and parental controls, you’ll use the myAT&T app (Android and iOS) because AT&T is DIRECTV’s parent company.

If, by chance, the DIRECTV or myAT&T app is acting all wonky, here’s how to give ‘em an attitude adjustment.

Use the DIRECTV App Troubleshooting Tool

The DIRECTV app has its own set of error codes and solutions. If you’ve received an error message while using the DIRECTV app on a laptop or mobile device, visit the DIRECTV App Troubleshooting Tool. On this page, you can enter the error code and see steps to fix it.

Uninstall and reinstall your DIRECTV app

Keeping your DIRECTV and myAT&T app updated will help you avoid many issues. Either configure the app to automatically install updates or, if you’d like more control over updates, stay on top of your update notifications. Love, Dad.

Update your DIRECTV app

If updates don’t solve your problem, there’s a nuclear option: uninstall the DIRECTV app, then reinstall it. It’s kinda like turning it off and on again—but with the threat of rejection as extra incentive (apps are sensitive entities).

Check your parental controls

We’ve all butt-dialed 911 before (right?)—so maybe one of your cheeks doesn’t think you need to binge slasher movies. So if you suddenly can’t watch certain content, check the myAT&T app to see if you’ve inadvertently turned your parental-control powers on yourself.

How to set or change DIRECTV parental controls

  1. Go to Settings.
  2. Select Preferences.
  3. Select Parental Controls.
  4. Pick your PIN number.
  5. Adjust parental controls as necessary.

How to contact DIRECTV technical support

If these tips didn’t solve your problem, you can always contact DIRECTV technical support online or by phone. All of the links and phone numbers you need are in our DIRECTV customer service guide.

DIRECTV troubleshooting FAQ

How do I fix DIRECTV no signal?

To fix your DIRECTV signal, refresh your receiver using our instructions above.

How do I reboot my DIRECTV?

For instructions on how to reboot your DIRECTV Genie, Genie 2, or Genie Mini, just click this link and say, “I am Kazaam!” like in that awesomely bad Shaquille O’Neal genie movie.

Why is my DIRECTV internet not connecting?

If you have a DIRECTV bundle, AT&T (DIRECTV’s parent company) or CenturyLink handles the internet part.

We’ve compiled an AT&T troubleshooting guide to walk you through possible fixes. And our CenturyLink customer support guide offers help articles and tech-support contacts.

How do I reconnect my Mini Genie?

As in the above question regarding rebooting your DIRECTV devices, simply follow our instructions.

Why does my DIRECTV keep losing signal?

A number of factors can cause your DIRECTV receiver to lose its signal. You can find troubleshooting information—including DIRECTV error code explanations and steps to fix your problem—in the article above.

Is DIRECTV having an outage?

DIRECTV has an outage reporting page that will have information on known outages as well as links to report new ones.

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