TV and home internet customers have spoken!
Every year, we dive deep into the world of real TV and internet customers. We survey over 5,000 people per survey, ensuring our results reflect the diverse experiences of Americans.
To be recognized in our Customer Satisfaction Awards, a service must meet a minimum sample size of 100, guaranteeing accurate and reliable insights. Read on to see who won in our cable TV, live TV streaming, on-demand streaming, and home internet customer surveys.
Verizon Fios TV sweeps our cable TV awards
For the second year straight, Verizon Fios TV has taken home all the hardware in our annual cable TV survey, beating out top competitors like Xfinity and DISH Network. The TV titan’s only sign of weakness came on a single survey question from the Bang for Your Buck category in which regional cable provider Astound Broadband managed to squeak out a win thanks to its rock-bottom prices. See full report.
2025 TV Customer Satisfaction Award winners
Verizon Fios TV
Verizon Fios TV
Verizon Fios TV
Verizon Fios TV
Verizon Fios TV
Verizon Fios TV
Verizon Fios TV
Smaller live TV streamers beat out the big brands
In 2025, niche live TV streaming services Frndly TV and Philo beat out industry heavyweights YouTube TV and Hulu + Live TV among customers. Focused channel lineups and smaller price tags in the live TV streaming space are driving customer satisfaction. See full report.
2025 live TV streaming Customer Satisfaction Award winners
Philo
Frndly TV
Frndly TV
Philo
Philo
Frndly TV
Frndly TV
Is Netflix still king? It looks like the on-demand streaming king has fallen from its throne in 2025. Max and niche streaming services like Discovery+ are making inroads with customers who have shown strong brand loyalty despite price hikes. See full report.
2025 on-demand streaming Customer Satisfaction Award winners
Max / Discovery+
Tubi / Crunchyroll
Max
Crunchyroll
Max / Discovery+ / STARZ
MGM+
Customers prefer fiber and 5G internet over most cable and satellite options
While Starlink duked it out with Google Fiber for our top honors, 5G home internet services continued to gain popularity among customers. Read more in our full report about why these relative newbies crushed legacy cable internet providers.
2025 home internet Customer Satisfaction Award winners
Starlink
Google Fiber
Starlink
Google Fiber
Starlink
Starlink
For more information on our methodologies, please visit our How We Rank page.
