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Mediacom Customer Service

Call 1-855-633-4226 to talk to a human about your Mediacom service today.

Before you call Mediacom

This is the moment you’ve been training for all this time: the actual phone call. It’s always good to prepare. So, before you hit those buttons, be ready with the following:

  • Your account number or the phone number linked to your account
  • Answers to any security questions you may have placed on your account
  • A pen and paper
  • Refreshments (in case you’re on hold for a while)
  • Something to do while on hold (thumbs to twiddle, wood to whittle, etc.)

Contact Mediacom customer service

Mediacom customer service hours of operation

Good news—Mediacom’s Customer Care line is open 24 hours a day, 7 days a week.

Mediacom outages

Uh-oh, your Mediacom internet has stopped working. Who you gonna call? Probably Mediacom.

You can also log in to your Mediacom account or use the MediacomConnect Mobile Care App (for iOS or Android). In both cases, you’ll find information about services outages under, uh, “Outages.”

You can also text “OUTAGE” to 66554.

Mediacom customer service phone number

What’s that? You want Mediacom’s phone number? Don’t be shy. Just flash your winningest smile and dial 1-855-633-4226. See how easy that was?

Mediacom customer service online

Attention self-starters and go-getters: we know you’d much rather go after the help you need instead of waiting for it on hold. Luckily, Mediacom provides the following online support resources for folks like you.

  • Online chat: Mediacom’s virtual rep “Molli” can answer simple questions either online or via text when you message 66554 (MOLLI). If your issue is more complicated, she’ll send you to a live representative.
  • Answer Center: Searchable, sortable knowledge database with helpful articles
  • YouTube playlist: 12 videos covering frequently asked internet technical support questions
  • Mediacom Communities: Online forum where Mediacom moderators and users answer questions from other Mediacom users.
  • MediacomConnect Mobile Care App: iOS or Android application where users can get help with billing and report outages
  • New Customer Welcome Kit: PDF booklet with everything you need to know to get started with Mediacom

Mediacom tech support

Mediacom’s Technical Support department is open 24 hours a day, 7 days a week. You can reach them one of three ways:

  1. By phone: Call 1-855-633-4226 or schedule a time for a rep to call you.
  2. Online chat: Click the link, answer some quick questions, and then a chat form will open (scroll down).
  3. Molli, the Mediacom virtual rep: Click the link or text 66554 (MOLLI).

Mediacom Molli: Keywords

Here’s a list of keywords to text Molli, Mediacom’s virtual assistant, for instant answers:

  • Report an outage: OUTAGE
  • Check your balance: BALANCE
  • Forgotten Wi-Fi password: WIFI PASSWORD
  • Data usage: USAGE

If you’d rather ask questions in complete sentences instead of using only keywords like a philistine, go ahead. As long as you include the keyword, Molli will reply. Her digits, by the way, are 66554 (MOLLI).

Mediacom customer support for your business

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Small/Medium BusinessFiber Enterprise Solutions
Customer support number1-844-339-41701-855-612-0039

Mediacom business customers have their very own hotlines.

If you run a small to medium business, call 1-844-339-4170.

If your business is larger, call Mediacom’s Fiber Enterprise Solutions at 1-855-612-0039. There’s also online support for you: self-serve support and frequently asked questions.

Mediacom local customer service options

You gotta love internet service providers that maintain physical offices. Some of us just like handing our payments—or our equipment returns—to a real person.

Fortunately, Mediacom has offices in all of the 1,500 communities and 22 states where it does business. Find a Mediacom office in your area.

Pay your Mediacom bill

You’re so good, paying your bills and stuff. Here’s how to give Mediacom your money.

    1. By mail: Mediacom accepts payment by mail only after you’ve terminated your account.
    2. EBP/EFT and Online: Visit mediacomcable.com, log in to My Account, and click Pay Bill. You can make one-time payments, or set up AutoPay, via credit/debit card or checking/savings account.
    3. In-person: Find a Mediacom office in your area.
    4. Phone: Call 1-855-633-4226.

To cancel your Mediacom AutoPay or electronic (EBP/EFT) payment 

You may cancel an AutoPay or electronic payment to Mediacom online or via phone (see buttons below).

  • Bank account payments: You’ll need to notify Mediacom four days before your payment due date.
  • Credit card payments: Mediacom needs to be notified one day before payment is due.

Sign up for Mediacom service

If you’d like to sign up over the phone, just call Mediacom at 1-800-479-2082 24 hours a day, 7 days a week.

Consider, though, that many providers offer deals that require online sign-up. As of this writing, Mediacom offers free installation for new customers when they order online. You can do this 24 hours a day, 7 days a week.

Cancel your Mediacom service

To cancel your Mediacom service, call the Mediacom customer retention department at 1-877-481-2225 Monday–Friday from 7:00 a.m. to 8:00 p.m (ET).

Pros and cons of Mediacom customer service

In CableTV.com’s 2020 customer satisfaction survey, Mediacom finished in 9th place overall among the top 10 internet providers in the country.

That’s actually not a bad finish since Mediacom’s score (3.65 out of 5) is only 0.53 points away from first place. This number would indicate that Mediacom’s customers are fairly happy with the provider.

Pros

  • 24/7 customer and technical support
  • Tons of online resources
  • Many local offices
    • MobileCare app

Cons

Fewer bill payment options

Final take

Overall, we think you’ll like Mediacom, with its 24-hour customer and technical support, number of local offices, online help resources (including the virtual rep, Molli), MobileCare app, and the simple—if scanty—bill payment options.

Mediacom customer service FAQ

How does Mediacom phone service work?

Due to the COVID-19 crisis, Mediacom currently offers only internet service. If it decides to make home phone service available again, we’ll update this answer.

How much does Mediacom cost per month?

Mediacom has five different cable internet plans priced $39.99–$69.99 a month.

Is Mediacom a good internet provider?

Mediacom is a good internet provider. It has affordable cable internet plans priced $39.99–$79.99 per month (for the first year) with speeds ranging from 60 Mbps to 1,000 Mbps. It also provides 24/7 customer and technical support, a ton of online support resources, and local offices in 1,500 communities across 22 states.*

* Data as of 04/16/2020.

Randy Harward’s scribblings have appeared in HARP, Guitar World, Blurt, and a couple dozen other publications since the late ’90s. When he’s not watching TV professionally for CableTV.com, he’s eating burritos, playing disc golf, and caring for his tarantulas. Like everyone else on the internet, he thinks his cat is awesome.

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