To reach Mediacom customer service, dial +1-855-633-4226 on your phone. No worries—the line is open every day, 24 hours a day. Have your account number handy, or at least the phone number associated with your Mediacom account.
Got more questions about Mediacom customer service? We’ve got answers galore below.
Before you call Mediacom
This is the moment you’ve been training for all this time: the actual phone call. It’s always good to prepare. So, before you hit those buttons, be ready with the following:
- Your account number or the phone number linked to your account
- Answers to any security questions you may have placed on your account
- A pen and paper
- Refreshments (in case you’re on hold for a while)
- Something to do while on hold (thumbs to twiddle, wood to whittle, etc.)
Contact Mediacom customer service
Mediacom customer service hours of operation
Good news—Mediacom’s Customer Care line is open 24 hours a day, 7 days a week.
Mediacom outages and tech support
Uh-oh, your Mediacom internet has stopped working. Who you gonna call? Probably Mediacom.
You can also log in to your Mediacom account or use the MediacomConnect Mobile Care App (for iOS or Android). In both cases, you’ll find information about services outages under, uh, “Outages.”
You can also text “OUTAGE” to 66554.
Mediacom customer service phone number
What’s that? You want Mediacom’s phone number? Don’t be shy. Just flash your winningest smile and dial +1-855-633-4226. See how easy that was?
Mediacom customer service online
Attention self-starters and go-getters: we know you’d much rather go after the help you need instead of waiting for it on hold. Luckily, Mediacom provides the following online support resources for folks like you.
- Online chat: Mediacom’s virtual rep “Molli” can answer simple questions either online or via text when you message 66554 (MOLLI). If your issue is more complicated, she’ll send you to a live representative.
- Answer Center: Searchable, sortable knowledge database with helpful articles
- YouTube playlist: 12 videos covering frequently asked internet technical support questions
- Mediacom Communities: Online forum where Mediacom moderators and users answer questions from other Mediacom users.
- MediacomConnect Mobile Care App: iOS or Android application where users can get help with billing and report outages
- New Customer Welcome Kit: PDF booklet with everything you need to know to get started with Mediacom
Other Mediacom online support
Mediacom tech support
Mediacom’s Technical Support department is open 24 hours a day, 7 days a week. You can reach them one of three ways:
- By phone: Call +1-855-633-4226 or schedule a time for a rep to call you.
- Online chat: Click the link, answer some quick questions, and then a chat form will open (scroll down).
- Molli, the Mediacom virtual rep: Click the link or text 66554 (MOLLI).
Mediacom customer support for your business
| Small/Medium Business | Fiber Enterprise Solutions | |
|---|---|---|
| Customer support number | +1-844-339-4170 | +1-855-612-0039 |
Mediacom business customers have their very own hotlines.
If you run a small or medium business, call +1-844-339-4170.
If your business is larger, call Mediacom’s Fiber Enterprise Solutions at +1-855-612-0039. There’s also online support for your business, including self-serve support and frequently asked questions.
Mediacom local customer service options
You gotta love internet service providers that maintain physical offices. Some of us just like handing our payments—or our equipment returns—to a real person.
Fortunately, Mediacom has offices in all of the 1,500 communities and 22 states where it does business. Find a Mediacom office in your area.
Pay your Mediacom bill
You’re so good, paying your bills and stuff. Here’s how to give Mediacom your money.
-
- By mail: Mediacom accepts payment by mail only after you’ve terminated your account.
- EBP/EFT and Online: Visit mediacomcable.com, log in to My Account, and click Pay Bill. You can make one-time payments, or set up AutoPay, via credit/debit card or checking/savings account.
- In-person: Find a Mediacom office in your area.
- Phone: Call +1-855-633-4226.
To cancel your Mediacom AutoPay or electronic (EBP/EFT) payment
You may cancel an AutoPay or electronic payment to Mediacom online or via phone (see buttons below).
- Bank account payments: You’ll need to notify Mediacom four days before your payment due date.
- Credit card payments: Mediacom needs to be notified one day before payment is due.
Sign up for Mediacom service
If you’d like to sign up over the phone, just call Mediacom at +1-800-479-2082 24 hours a day, 7 days a week.
Consider, though, that many providers offer deals that require online sign-up. As of this writing, Mediacom offers free installation for new customers when they order online. You can do this 24 hours a day, 7 days a week.
Cancel your Mediacom service
To cancel your Mediacom service, call the Mediacom customer retention department at +1-877-481-2225 Monday–Friday from 7:00 a.m. to 8:00 p.m (ET).
How to contact Mediacom customer service
Overall, we think you’ll like Mediacom, with its 24-hour customer and technical support, number of local offices, online help resources (including the virtual rep, Molli), MobileCare app, and the simple—if scanty—bill payment options.
Mediacom customer service FAQ
How does Mediacom phone service work?
You can bundle Mediacom home phone with your Mediacom internet package. Your phone plan comes with sixteen calling features and WorldTalk 30, which allows you 30 minutes of international call time to 67 countries.
If you have more friends across the globe, you can upgrade to WorldTalk 200 ($9.99 a month for 200 minutes) or WorldTalk 250 ($19.99 a month for 250 minutes and access to 20 more countries).
How much does Mediacom cost per month?
Mediacom has five different cable internet plans priced $19.99–$79.99 a month.
Is Mediacom a good internet provider?
Mediacom is a good internet provider. It has affordable cable internet plans priced $19.99–$79.99 per month (for the first year) with speeds ranging from 60 Mbps to 1,000 Mbps. It also provides 24/7 customer and technical support, a ton of online support resources, and local offices in over 1,500 communities across 22 states.
Methodology
For this article, our experts spent hours hunting down and testing Mediacom contact numbers, exploring its online help resources, and researching what customer said about it.
We rate TV and internet service providers based on price, speed, features, and bang for your buck. For more information on our methodology, check out our How We Rank page.
