Verizon Fios Customer Service: 1-800-837-4966
Call to talk to a human about your Verizon Fios service today.
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Bottom line: Is Verizon Fios customer service good?
According to CableTV.com’s most recent customer satisfaction survey, Verizon Fios’s subscriber care is top quality, ranking number one for tech support and customer service.
Verizon Fios also came in first place for installation and setup, as well as overall customer satisfaction—so we’d qualify it as “good” by our numbers.
Contact Verizon Fios customer service
Verizon Fios customer service hours of operation
Verizon Fios residential customer service is available Monday-Friday, 8 a.m.-5 p.m EST. This service includes online chat and phone convos, depending on your human-interaction preferences.
Before you call Verizon Fios
You’ll want to have a few items at the ready before calling or online chatting with Verizon Fios. They include the following:
- Your street address. Simple enough—you know where you live, right?
- Your preferred method of payment. Verizon will strongly suggest auto-payment via checking account, savings account, credit card, or debit card.
- Your statement preference. Like every company these days, Verizon will steer you toward paperless online billing statements. But, if you still like your snail mail, it can accommodate.
- Your phone number and email address. Sure, you’ll get the occasional sales ad—but you’ll also receive important updates and special offers.
Verizon Fios outages
You can check the status of Verizon Fios service outages on the company site, if you can get to it (because, you know, outage). Calling might be the best option to get updates.
Verizon Fios customer service phone number
For home fiber-optic questions, you can reach Verizon Fios at 833-696-FIOS (3467).
For general Verizon questions, call 800-VERIZON (837-4966).
Verizon Fios customer service online
There are several ways to get Verizon’s help online. The best place to start is the company’s support page. There you can check your account status, troubleshoot problems, and browse thousands of discussion forums.
Other Verizon Fios online support
|Account and billing FAQ||Other support FAQ|
|How to pay your bill||Check for outages|
|How to view your bill||Setting up a home network|
|More account FAQs||TV programming and features|
Verizon Fios tech support
For your home internet service needs, you can contact Verizon Fios 24/7 at 833-696-FIOS (3467) or via online chat.
Verizon Fios customer support for your business
Unlike home service, Verizon Fios support for businesses operates 8 a.m. to 5 p.m. EST, Monday through Friday.
For Fios business internet and TV customer service, call 888-804-0875.
Verizon Fios local customer service options
There’s no fee for paying with cash, credit, or debit at Verizon company locations—just make sure to bring a billing statement, account number, or phone number. You can also pay your Verizon Fios bills in cash at CVS and 7-Eleven stores for an additional $2.99.
Pros and cons of Verizon Fios customer service
- Weekday support
- Multiple ways to contact
- Limited business support hours
- Limited payment options
Of the many ways to get ahold of Verizon Fios customer service, we prefer the online chat option; the reps are responsive and friendly, in our experience.
Our last resort would be the Verizon Fios app—it works OK for checking on your account, but not so much for communication.