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Verizon Fios Customer Service

Call 1-800-837-4966 to talk to a human about your Verizon Fios service today.

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Bottom line: Is Verizon Fios customer service good?

According to CableTV.com’s most recent customer satisfaction survey, Verizon Fios’s subscriber care is top quality, ranking number one for tech support and customer service.

Verizon Fios also came in first place for installation and setup, as well as overall customer satisfaction—so we’d qualify it as “good” by our numbers.

Contact Verizon Fios customer service

Verizon Fios customer service hours of operation

Verizon Fios residential customer service is available Monday-Friday, 8 a.m.-5 p.m EST. This service includes online chat and phone convos, depending on your human-interaction preferences.

Before you call Verizon Fios

You’ll want to have a few items at the ready before calling or online chatting with Verizon Fios. They include the following:

  • Your street address. Simple enough—you know where you live, right?
  • Your preferred method of payment. Verizon will strongly suggest auto-payment via checking account, savings account, credit card, or debit card.
  • Your statement preference. Like every company these days, Verizon will steer you toward paperless online billing statements. But, if you still like your snail mail, it can accommodate.
  • Your phone number and email address. Sure, you’ll get the occasional sales ad—but you’ll also receive important updates and special offers.

Verizon Fios outages

You can check the status of Verizon Fios service outages on the company site, if you can get to it (because, you know, outage). Calling might be the best option to get updates.

Verizon Fios customer service phone number

For home fiber-optic questions, you can reach Verizon Fios at 833-696-FIOS (3467).

For general Verizon questions, call 800-VERIZON (837-4966).

Verizon Fios customer service online

There are several ways to get Verizon’s help online. The best place to start is the company’s support page. There you can check your account status, troubleshoot problems, and browse thousands of discussion forums.

For mobile users, there’s the My Fios app for iOS and Android. Through it, you can online chat with Verizon support or call directly—same as the website, just a little more mobile-friendly.

You can also reach out on Verizon Fios’s Facebook, Twitter, and YouTube feeds—sometimes going public yields faster results. Just don’t be a troll about it.

Other Verizon Fios online support

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Verizon Fios tech support

For your home internet service needs, you can contact Verizon Fios 24/7 at 833-696-FIOS (3467) or via online chat.

Verizon Fios customer support for your business

Unlike home service, Verizon Fios support for businesses operates 8 a.m. to 5 p.m. EST, Monday through Friday.

For Fios business internet and TV customer service, call 888-804-0875.

Verizon Fios local customer service options

If you’d like to interact with Verizon Fios physically rather than virtually, you can find an actual brick-and-mortar locale using Verizon’s store locator to pay your bill in person.

There’s no fee for paying with cash, credit, or debit at Verizon company locations—just make sure to bring a billing statement, account number, or phone number. You can also pay your Verizon Fios bills in cash at CVS and 7-Eleven stores for an additional $2.99.

Pay your Verizon Fios bill

Phone: 833-696-FIOS (3467)
Online: My Verizon
App: My Fios mobile app for iOS or Android.
In person: Find a Verizon store

Sign up for Verizon Fios service

Phone: 833-696-FIOS (3467)
Online: My Verizon
App: My Fios mobile app for iOS or Android.
In person: Find a Verizon store

Cancel your Verizon Fios service

Phone: 833-696-FIOS (3467)
Online: My Verizon
App: My Fios mobile app for iOS or Android.
In person: Find a Verizon store

Pros and cons of Verizon Fios customer service

Pros

  • Weekday support
  • Multiple ways to contact

Cons

  • Limited business support hours
  • Limited payment options

Of the many ways to get ahold of Verizon Fios customer service, we prefer the online chat option; the reps are responsive and friendly, in our experience.

Our last resort would be the Verizon Fios app—it works OK for checking on your account, but not so much for communication.

Bill Frost has been a journalist and TV reviewer since the 4:3-aspect-ratio ’90s. His pulse-pounding prose has been featured in The Salt Lake Tribune, Pacific Northwest Inlander, Coachella Valley Independent, Salt Lake City Weekly, and many other dead-tree publications. In addition to his CableTV.com work, Bill is a senior writer and streaming TV columnist at SLUGMag.com. By night, Bill cranks a Flying V with his band at the bar.

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