If you need help from Verizon Fios customer service, call +1-800-837-4966 (VERIZON). You can get regular customer service (billing, plan changes—the works) from 8 a.m. to 5 p.m. EST, but tech support is available 24/7.
Contact Verizon Fios customer service
Verizon Fios customer service hours of operation
Verizon Fios residential customer service is available Monday-Friday, 8 a.m. to 5 p.m EST. This service includes online chat and phone convos, depending on your human-interaction preferences.
Before you call Verizon Fios
You’ll want to have a few items at the ready before calling or online chatting with Verizon Fios. They include the following:
- Your street address. Simple enough—you know where you live, right?
- Your preferred method of payment. Verizon will strongly suggest auto-payment via checking account, savings account, credit card, or debit card.
- Your statement preference. Like every company these days, Verizon will steer you toward paperless online billing statements. But, if you still like your snail mail, it can accommodate.
- Your phone number and email address. Sure, you’ll get the occasional sales ad—but you’ll also receive important updates and special offers.
Verizon Fios outages
You can check the status of Verizon Fios service outages on the company site, if you can get to it (because, you know, outage). Calling might be the best option to get updates.
Verizon Fios customer service phone number
For home fiber-optic questions or general Verizon questions, you can reach Verizon Fios at +1-800-837-4966.
Verizon Fios customer service online
There are several ways to get Verizon’s help online. The best place to start is the company’s support page. There you can check your account status, troubleshoot problems, and browse thousands of discussion forums.
For mobile users, there’s the My Fios app for iOS and Android. Through it, you can online chat with Verizon support or call directly—same as the website, just a little more mobile-friendly.
You can also reach out on Verizon Fios’s Facebook, Twitter, and YouTube feeds—sometimes going public yields faster results. Just don’t be a troll about it.
Other Verizon Fios online support
| Account and billing FAQ | Other support FAQ |
|---|---|
| How to pay your bill | Check for outages |
| How to view your bill | Setting up a home network |
| More account FAQs | TV programming and features |
Verizon Fios tech support
For your home internet service needs, you can contact Verizon Fios 24/7 at +1-800-837-4966 or via online chat.
Verizon Fios customer support for your business
Unlike home service, Verizon Fios support for businesses operates 8 a.m. to 5 p.m. EST, Monday through Friday.
For Fios business internet and TV customer service, call +1-800-837-4966.
Verizon Fios local customer service options
If you’d like to interact with Verizon Fios physically rather than virtually, you can find an actual brick-and-mortar locale using Verizon’s store locator to pay your bill in person.
There’s no fee for paying with cash, credit, or debit at Verizon company locations—just make sure to bring a billing statement, account number, or phone number. You can also pay your Verizon Fios bills in cash at CVS and 7-Eleven stores for an additional $2.99.
Pay your Verizon Fios bill
Phone: +1-800-837-4966
Online: My Verizon
App: My Fios mobile app for iOS or Android.
In person: Find a Verizon store
Sign up for Verizon Fios service
Phone: +1-800-837-4966
Online: My Verizon
App: My Fios mobile app for iOS or Android.
In person: Find a Verizon store
Cancel your Verizon Fios service
Phone: +1-800-837-4966
Online: My Verizon
App: My Fios mobile app for iOS or Android.
In person: Find a Verizon store
Pros and cons of Verizon Fios customer service
Pros
- Weekday support
- Multiple ways to contact
Cons
- Limited business support hours
- Limited payment options
Of the many ways to get ahold of Verizon Fios customer service, we prefer the online chat option; the reps are responsive and friendly, in our experience.
Our last resort would be the Verizon Fios app—it works OK for checking on your account, but not so much for communication.
Final take
We’re big fans of all the ways Verizon Fios allows its customers to connect with customer service solutions. We recommend calling +1-800-837-4966 or trying out the online chat feature.
It’s unfortunate that there’s limited hours for customer service (8 a.m. to 5 p.m. EST), but at least you can reach tech support anytime.
Methodology
For this article, our experts spent hours hunting down and testing Verizon Fios contact numbers, exploring its online help resources, and researching what customer said about their experience.
You can learn more about our methodology on our How We Rank page.
