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Frontier FiberOptic vs. Spectrum

Pardon our mess

We recently updated Frontier and Spectrum prices and plans on our standalone reviews, but we haven’t finished renovating the rest of the page yet.


At a Glance

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Frontier LogoSpectrum Logo

Type of Service


Type of Service


Channel Count

400+ channels / 90+ HD

Channel Count

200+ HD channels / 90+ HD


$75.99–$97.99 per month


$64.99–$104.99 per month

Equipment Fees

$15.00 per month

Equipment Fees

$19.98 per month

Installation Fee

Up to $49.00 activation fee

Installation Fee

$34.99 technician visit





Customer Satisfaction


Customer Satisfaction


Data effective 1/11/2018. Pricing and speeds are subject to change. Not all offers available in all areas.

Customer Satisfaction Ratings

To give you a better idea of customer experience with Frontier FiberOptic and Spectrum, we’ve included results from our 2018 Customer Satisfaction Survey. Please note the ratings in each of the categories below.

Frontier Logo

Overall Customer Rating

(3.98 /5)


  • Fiber network
  • No-contract options available
  • HBO® included for 1 year with bundles


  • Limited availability
  • Lackluster DVR
Spectrum Logo

Overall Customer Satisfaction Rating

(3.47 /5)


  • Free HD channels
  • No contract required
  • Contract buyout up to $500


  • Recent changes from mergers
  • Lackluster DVR

Installation & Setup

Frontier FiberOptic

(4.08 /5)

Frontier FiberOptic starts its new customers off right with free installation on select packages. You may need to pay an activation fee of up to $49, but that fee can be waived for bundles with an annual contract.


(3.57 /5)

Spectrum charges $34.99 to send a technician out to get your TV set up. However, you shouldn’t have to worry about sitting around all day waiting for them to arrive. Spectrum’s two-hour installation window guarantees to reimburse you $20 if the technician is late.

Frontier FiberOptic Installation Fee: Activation fee up to $49.00

Spectrum Installation Fee: $34.99 technician visit


Frontier FiberOptic

(3.94 /5)

Frontier FiberOptic offers an impressive 400 channels, but only 90 of those are in HD. However, the fiber optics this provider uses keep SD channels at their optimum quality. Top that off with great sports channels like the PAC-12 Network, and Frontier FiberOptic has an overall strong channel lineup.


(3.62 /5)

Rather than padding its channel count with both HD and SD versions of the same channels, Spectrum keeps things simple and transparent with over 200 HD channels, the most available on the market (that includes PAC-12 as well). That means no repeat channels, and you’ll be getting the same HD quality with each one.

Frontier FiberOptic Channels: 400+ channels / 90+ HD

Spectrum Channels: 200+ HD channels


Frontier FiberOptic

(4.10 /5)

Thanks to Frontier FiberOptic’s fiber-optic network, the signal comes through clear and strong. However, it isn’t a stranger to outages, and customers complaining online have mentioned that Frontier rarely explains the causes. But overall, customers in our 2018 survey rated Frontier FiberOptic’s reliability above average, so you shouldn’t worry about this too much.


(3.74 /5)

Last year, Spectrum unified its services with an encrypted signal. Encryption is a common practice in cable companies that keeps the TV signal from being pirated by non-customers. But some customers were caught off guard and didn’t have the correct equipment when the switch occurred. This event is likely the cause of Spectrum’s lower score since historically it’s been a fairly reliable service.

Frontier FiberOptic Type of Service: Fiber

Spectrum Type of Service: Cable

Monthly Bill

Frontier FiberOptic

(3.73 /5)

Frontier FiberOptic was one of the top scorers for monthly bill satisfaction in this year’s customer survey. It doesn’t offer a very powerful DVR—but because of its solid channel count, massive discounts on bundles, and two-year price lock (something nearly unheard of in the TV provider industry), you’ll be getting your money’s worth with Frontier FiberOptic.


(2.95 /5)

Because Spectrum doesn’t pad its channel count with music or repeat channels, its customers may feel disappointed by its small channel count, but in reality, they’re getting all the same quality stuff. Where the service does fall behind, though, is on the same issue as Frontier FiberOptic—the lackluster DVR. Still, it’s a no-contract service, which makes it a good option for people who don’t want to be stuck in a contract.

Frontier FiberOptic Price: $75.99–$97.99 per month
Contract: None

Spectrum Price: $64.99–$104.99 per month
Contract: None

Tech Support & Customer Service

Frontier FiberOptic

(4.05 /5)

Frontier has a strong reputation for customer service. Plenty of customers online have commented on how helpful and friendly its customer service representatives are. You can even chat with them without having to wait on a telephone line—Frontier allows you to schedule a time online for a customer service representative to call you. Or, if you need immediate help, you can always use its online chat function.


(3.45 /5)

Spectrum also allows you to chat with a customer service representative online, and when tech support comes out to your house, it promises a two-hour window or you get a $20 credit.

But because of the issues Spectrum had with transitioning the customers it acquired from mergers with Time Warner Cable (TWC) and Bright House Networks, it placed last in this category this year. Fortunately, new customers won’t have to deal with these same transitional issues, and Spectrum is working on making service better by creating more domestic call center jobs.

Spectrum vs. Frontier Availability

Like most providers, Spectrum and Frontier FiberOptic are available only in certain areas, not completely nationwide. You’ll have to check and see if either service is in your area.

You can do that using our ZIP finder tool.

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Spectrum is available mainly on the eastern side of the United States, with particular emphasis on the New England area, and some scattered service throughout the West Coast and into the Hawaiian islands. In fact, its top five states for coverage are Hawaii, Ohio, Kentucky, North Carolina, and New York.

Frontier FiberOptic, on the other hand, services both the East Coast and the West Coast pretty well (with a stronger focus on the West), but it leaves the Midwest fairly dry. No surprise there. Frontier bought its fiber-optic internet lines from Verizon Fios originally, so wherever Verizon focused first, Frontier FiberOptic must automatically follow.

If you live in California, New York, Ohio, Texas, or South Carolina, congratulations—you should have access to one or both of these services, since these five states sport the most competition between the two internet companies.


Both Frontier FiberOptic and Spectrum offer at least two DVRs each, but neither offers clear specs on the products. From what we’ve seen, the storage and features don’t live up to the asking prices.

If you want a powerful DVR that can record plenty of channels simultaneously and store a lot of shows, plus have some nice extra features like mobile viewing of recordings, we recommend purchasing the TiVo BOLT VOX instead of the providers’ DVRs.

Note that to watch your service on a TiVo DVR, you’ll need a CableCARD from your provider, which is about $2–$4 per month.

Simultaneous Recordings: Up to 6
Storage: Up to 3 TB
Recording Capacity: Up to 450 HD hours
Notable Features: Streaming apps connected, voice control, mobile viewing, commercial auto-skip, 4K Ultra HD capable, remote-finder button

Mobile Viewing Apps

Neither Frontier FiberOptic nor Spectrum gets many positive reviews on their mobile apps. But if you’re an on-the-go watcher who feels like mobile apps will make or break your TV experience, Spectrum TV seems to be the stronger app due to its higher channel count. It’s handy that the app can work as a remote control, too.

Frontier FiberOptic

Frontier TV App

Google Play Rating: (1.9 /5)

Apple Store Rating (2.0 /5)

Manage DVR: Yes
Remote Control Function: No
Live Channels: Over 100 channels
Compatible Devices: iOS and Android


Charter Spectrum TV App

Google Play Rating: (3.4 /5)

Apple Store Rating (1.8 /5)

Manage DVR: Yes
Remote Control Function: Yes
Live Channels: Up to 150 channels
Compatible Devices: iOS and Android

TV and Internet Bundles

Spectrum offers only cable internet at a single speed, while Frontier offers DSL internet and more advanced fiber internet at a wide range of speeds. Considering DSL internet’s noticeably slower speeds, we recommend Frontier FiberOptic internet over its misnamed DSL service, Frontier High-Speed Internet.

Frontier FiberOptic Internet will be available wherever Frontier FiberOptic TV is offered, so we’ve included only that service in the comparison below to simplify the providers’ best internet packages.

Frontier Logo

Frontier FiberOptic Internet

Type: Fiber
Price: $30 per month
Download Speeds: 50 Mbps–100 Mbps
Equipment: Free for 12 months with 1-year agreement or bundle
Installation Fee: $75 or free with bundle
Data Cap: None
Customer Satisfaction: 3.60/5

Spectrum Logo

Spectrum Internet

Type: Cable
Price: $44.99 per month
Download Speeds: 60 Mbps
Equipment: Included
Installation Fee: $29.99
Data Cap: Unlimited
Customer Satisfaction: 3.84/5

Data effective 1/11/2018. Pricing and speeds are subject to change. Not all offers available in all areas.


The Verdict: Spectrum vs. Frontier FiberOptic

Get Frontier FiberOptic for customer-friendly service at a great value. 

While Frontier isn’t the cheapest provider on the market, you’ll get a lot out of its moderate price. Frontier FiberOptic has a reputation for delivering a strong signal, plenty of channels, and great customer service if anything ever does go wrong.

If Frontier FiberOptic is in your area, we highly recommend you give it a try. After all, it has no-contract options, so if for any reason you’re not satisfied, you can move on with no strings attached.

Get Spectrum for the most HD channels and help getting out of your current contract.

Frontier FiberOptic may offer more channels than Spectrum, but some of those are digital music channels (like radio stations for your TV) or HD repeats of SD channels already included. Spectrum, on the other hand, keeps things streamlined by offering only HD channels, so you’re getting a clear picture every time.

If you’re currently stuck in a contract with another provider you’re unhappy with, Spectrum is a great choice. It offers a contract buyout service, paying up to $500 to help pay your early termination fees.

Want to see if Frontier FiberOptic, Spectrum, or other providers are available in your area? Enter your zip code below to find and compare the TV providers near you.

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Frequently Asked Questions

Is Frontier FiberOptic the same as Verizon Fios?

To be clear, Frontier FiberOptic and Verizon Fios aren’t the same thing, but they do have a bit of a history. These two services both provide fast, reliable internet using the same fiber-optic infrastructure. 

How did two competing companies end up with the same tech? Well, Verizon Fios originally laid out large areas of fiber-optic lines, but it eventually sold some of its territories (7 states’ worth, to be exact) to the cable company Frontier. 

With the purchase of the fiber-optic lines, Frontier also adopted the “Fios” lingo to help distinguish its new fiber internet service from its run-of-the-mill cable or DSL services. Recently, Frontier renamed its “Frontier Fios” service to “Frontier FiberOptic,” but it’s the same fast, reliable fiber-optic service as it was before.

Is Frontier FiberOptic internet good?

Like we said above, Frontier FiberOptic is a fiber internet service, which means it’s wicked fast and more reliable than cable. It can reach speeds of 1,000 Mbps (1 Gbps), so buffering is a thing of the past. 

Altogether, we’d say that makes Frontier FiberOptic internet pretty great.

Is Frontier Internet fast enough for Netflix?

Whether your Frontier Internet connection is fast enough to support on-demand streaming from places like Netflix or Disney+ depends entirely on your plan. Most streaming services suggest a speed of at least 5 Mbps for on-demand streaming. Anything less than that, and you’ll need to prepare yourself for buffering.

What’s the difference between Spectrum and Frontier?

Spectrum and Frontier are both traditional telecom providers that offer internet, home phone, and TV packages. 

As for differences, Spectrum is solely a cable provider, while Frontier offers DSL and fiber internet services in addition to cable, depending on the region. Spectrum and Frontier also differ in their availability across the USA, with Frontier covering more area overall.

More About the Providers


Frontier Communications Corporation was originally incorporated in 1935 as Citizens Utilities Company. Headquartered in Norwalk, Connecticut, Frontier’s networks provide service to customers in twenty-nine states. Its fiber-optic system, Frontier FiberOptic, was first acquired from Verizon in 2010.


Spectrum is a brand of Charter Communications, which was founded in 1993 and is headquartered in Stamford, Connecticut. Formed from the merger of Charter, Time Warner Cable, and Bright House Networks, Spectrum provides TV, internet, and phone services in forty-one states.

Your Choice

Are you drawn to Frontier FiberOptic’s customer service reputation or Spectrum’s high HD channel count? Before you set your heart on one, make sure it’s available in your area using the zip finder below.

See what TV providers are available in your area:

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