Getting started with your new Cox remote might be a little confusing, but we’re here to help. Our guide provides the steps you need to get your remote paired with your device. Get ready to be a button master.
Identify the Cox remote you’re using
Your Cox universal remote controls up to four devices. That includes DVRs, DVD/Blu-ray players, soundbars, and TVs.
Cox makes it pretty easy to identify the remote control you’re using. If you saved the information that came with the remote, check that to get your remote control’s name or type and its model number.
If you’re a Cox subscriber—or are going to be—you will most likely have the Contour or Contour 2 remote control.
Visiting the Cox site is also an excellent way to find your remote control, and there are pictures and links to a guide for every type. Don’t feel bad if you can’t find the needed paperwork; you’re covered online.
How to program a Cox Contour remote for the TV
- Turn on the TV you want to program.
- Press and release the TV key.
- Find your TV brand from the list of codes either in your paperwork or online.
- If the brand of TV you are trying to find isn’t listed, proceed to the information section in your paperwork or the online version of the guide titled Searching for Your Code.
- Press and hold the Mute and Select buttons at the same time until the TV key blinks twice. Once you see the two blinks, release both keys.
- Enter the first four-digit code listed for your brand.
- Press the Power key to test TV control.
- If your TV turns off when you press the power button, your correct code was automatically saved.
- If your TV doesn’t turn off, repeat steps 2–7, trying each code listed for your brand until you find the correct code. If none of the codes work, proceed to your paperwork or the online version of the guide titled Searching for Your Code.
How to program a Cox Contour remote for a device
- Turn on the device you want to program.
- Press and release the key for the device you want to program (audio, TV, DVD, etc.)
- Find your device and brand from the list of codes either in your paperwork or online.
- Note that if the brand of TV you are trying to find isn’t listed, proceed to the information section Searching for Your Code—that information is found in your paperwork or the online version of the guide.
- Press and hold the Mute and Select buttons at the same time until the device key you selected earlier blinks twice. Once you see the two blinks, release both keys.
- Enter in the first four-digit code listed for your brand.
- Press the Power key to test device control. If the device turns off, your correct code was automatically saved.
- If your device doesn’t turn off, repeat steps 2–7 trying each code listed for your brand until you find the correct code. If none of the codes work, proceed to the information section Searching for Your Code—that information is found in your paperwork or the online version of the guide.
How to program a Cox Contour 2 voice remote for your TV and Contour receiver
- Once you’ve set up your TV and Contour receiver, you’re ready to activate your voice remote. The directions are the same if you’re adding or switching to a voice remote from a non-voice remote.
- Insert the batteries and activate them by removing the pull tab on the back.
- Wait for the Status indicator light to blink blue three times as your remote powers up for use.
- Press the Voice Command button and follow the onscreen prompts.
- Now’s the fun part—press and hold the Voice Command button.
- Try asking a question like “Show me comedy TV shows” or “Turn on NBC,” and see what happens.
How to program a Cox Contour 2 voice remote to pair with another Contour receiver
- Press and hold the A and D buttons until the Status Indicator light changes from red to green.
- Once you get the green light, press 9-8-1.
- Now press the Voice Command button and follow the onscreen prompts while you point the remote at the new Contour receiver you want it to work with.
If you’re thinking about signing up for Cox service and want to find out if it’s available in your area, enter your zip code below.
Cox remote FAQ
If you’re thinking about signing up for Cox service and want to find out if it's available in your area, enter your zip code below.
The paperwork that comes with your remote contains the codes needed to program the remote. You can also find the codes online at Cox’s site—user guides are available so that you can get the codes and all of the information about your remote.
Will Cox charge me if I need a remote replacement?
Cox charges $20 for a replacement remote. There are some exceptions where you don’t incur costs. If you find yourself in need of a new remote, give Cox a call to see if you’re eligible for a free replacement.
The customer support number is 1-866-867-7644, or you can chat with a customer service representative on the Cox site. Both services are available from 8 a.m. to 6 p.m. EST Monday through Friday.
How do I troubleshoot my Cox remote?
Cox has a troubleshooting section on their site that helps you work through different types of problems that can occur with your remote. You can call tech support 24 hours a day, seven days a week at 1-866-867-7644.
Why isn’t my Cox remote working?
There are several reasons why your remote might not be doing its job. Dead batteries, blocked sensors, and broken parts are among the things that can cause your remote to take a dive. The troubleshooting page on the Cox website helps you figure out what’s happening and if it can be fixed.
