Is Xfinity Voice good?
Xfinity Voice is a digital VoIP (Voice over Internet Protocol) landline phone service carried over Xfinity internet instead of traditional telephone lines. VoIP phone service offers cleaner audio clarity as well as advanced features like three-way calling and voicemail-to-text messaging.
Xfinity Voice is a good addition to your Xfinity internet service if you want the convenience of a standard landline home phone separate from your mobile service. Also, unlike Xfinity internet and TV service, Voice doesn’t require an annual contract, so it can be canceled at any time.
Xfinity Voice pros and cons
Pros
- Clear, digital audio
- 12 cloud-based features
Cons
- Expensive
- Dependent on internet, electricity
Xfinity Voice plans and bundles
You can get Xfinity Voice as a standalone service, but it’s far more likely you’ll want to bundle it with internet and TV. What good is home phone service if you can’t call a friend and talk about Sunday Night Football or Monday morning cat memes?
The biggest (and only) difference between the two plans is the international call options with Xfinity Voice Unlimited, which costs an extra $14.95 a month. With it, your unlimited calling range is expanded to Canada, China, India, Mexico, Hong Kong, South Korea, Singapore, and Puerto Rico.
Xfinity Voice plans
Data effective as of post date. Offers and availability may vary by location and are subject to change.
Xfinity Voice plus internet and TV
Data effective as of post date. Offers and availability may vary by location and are subject to change.
Xfinity Voice equipment
Xfinity Voice requires an Xfinity Wireless Gateway modem/router to connect to the internet, which is supplied on a monthly rental basis. You can purchase your own third-party modem/router, as long as it’s compatible with Xfinity internet and phone service.
Xfinity doesn’t include a handset phone with Voice service, but most commercially available landline telephones will work with the Xfinity Wireless Gateway.
Through the free, optional Xfinity Connect App (iOS and Android), you can check your Xfinity email, voicemail (including voice-to-text transcripts), and call logs. The Connect App also allows you to answer inbound calls and make outbound calls through your Xfinity Voice number.
Xfinity Voice home phone features
Dependent on the plan, Xfinity Voice has up to 12 features:
- 3-way calling
- Anonymous call rejection
- Call forwarding
- Call forwarding selective
- Call return
- Call screening
- Call waiting
- Caller ID
- Caller ID blocking per call
- Caller ID with call waiting
- Repeat dialing
- Speed dial
Xfinity Voice also supports these quick-dial numbers:
- 911 (emergencies)
- 711 (Telecommunications Relay Service for customers with hearing disabilities)
- 611 (Xfinity Voice tech support)
- 411 (directory assistance)
Final take: Is Xfinity Voice worth it?
If you already have Xfinity internet service, Voice could be a useful add-on if you don’t use a mobile phone—we don’t know who you are, but you might exist. Living in an area with spotty mobile service might also be a case for a landline VoIP home phone.
But Xfinity Voice service is also one of the pricier VoIP add-ons, bumping up any Xfinity bill by $30–$45 a month. If you already have a mobile provider with decent coverage, we’d say skip Voice.
Xfinity Voice FAQ
What’s the difference between a regular landline phone and an Xfinity Voice VoIP phone?
Traditional analog telephone service was (and still is) delivered over copper wires and controlled by telephone companies. VoIP (Voice over Internet Protocol) digital phone service is transmitted as data over the internet, so no telephone companies are involved.
On the upside, VoIP phone service gives you higher-quality audio and a wide array of cloud-based features. On the downside, VoIP phone service doesn’t work if the internet goes down or there’s a power outage; standard copper-line phone service will still function without electricity and doesn’t require internet service.
Does Xfinity Voice service come with a landline home phone?
Xfinity doesn’t supply a landline home phone with Voice service. Most third-party handset phones available on the market are compatible with Xfinity Voice service, as long as they use touch-tone buttons (sorry, your vintage rotary dial phone won’t work).
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