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Xfinity Customer Service

Talk to a real-life person about your Xfinity service today.

Sign up for Xfinity service

On Xfinity’s website, you can chat with live sales agents or use the shopping tool to learn more about Xfinity internet, phone, and cable TV packages. The Xfinity sales page lets you bundle services and compare factors like download speeds and available channels.

If you’re interested in subscribing to Xfinity, call 1-800-934-6489 or click the button below to speak to an Xfinity customer service representative.

Click to call and sign-up

Is Xfinity customer service good?

No one’s idea of a fun afternoon involves calling their provider’s help line, but Xfinity’s relatively strong customer service programs make the process easier to handle. Xfinity doesn’t have a publicly shared customer service phone number, which makes it unique compared to other providers.

However, Xfinity’s customer service call scheduler, live chat, and support page section make up for this gap. In our 2020 subscriber surveys, Xfinity’s internet customer service came in second place among competing providers while Xfinity’s cable TV customer service fell to around the middle of the pack.

Before you call Xfinity

Xfinity’s chat and call scheduling services eliminate many of the problems you’ll have during a typical support call, but they’ll still need to verify your identity via phone or chat.

To save time during your call, follow these tips:

  1. Make sure you have your name, account number, and address ready. Your account number is on top of your PDF or paper bill.
  2. Make sure your callback number is the same as the phone number registered to your Xfinity account. This makes it faster for Xfinity agents to pull up your account and answer your questions.
  3. If you’re planning a move, have your new address and service transfer dates nearby.
  4. Keep a pencil and notepad nearby to jot down any notes, costs, or dates related to your billing issues.

If you don’t have your account number on hand, Xfinity can still verify your account with billing or personal account details. Xfinity can also send a verification code to your registered phone number or email address.

Xfinity customer service phone number

Xfinity’s callback service lets you schedule a time to speak to a Xfinity customer service agent. With the service, which handles Xfinity internet and billing department questions, you don’t have to spend hours on hold waiting for an agent. So before your scheduled phone call, you can use the time to prep some meals for the week, catch up on your TV show backlog, mow the lawn, or take a walk.

The customer service representative will also have your account pulled up to save time during the call. The callback service is available on the Xfinity website and Xfinity My Account mobile app.

Xfinity customer service hours of operation

Xfinity’s live hours for its phone and chat agents are between 8:00 a.m. and 9:00 p.m. ET Monday through Sunday.

If you need assistance outside of business hours, Xfinity Assistant is a 24/7 automated chatbot that can assist with common account, technical, or billing questions.

Xfinity outages

The Xfinity Outage Map is located on Xfinity’s Status Center webpage and the Xfinity My Account mobile app, available on Google Play or the App Store. The map shows outage locations and estimates the number of affected subscribers. 

You can also tweet at @ComcastCares, Xfinity’s live support account on Twitter, or text OUT to 266278 to check for outages. To receive text alerts, your phone needs to be registered through your Xfinity account.

Xfinity customer service online

The Xfinity Assistant chatbot can answer basic questions and redirect you to guides for simple tasks like changing your billing address or setting up your Xfinity cable service. For more complex problems, you can also request to receive a phone call or use Xfinity Assistant to connect with a live customer service agent. 

If you’re troubleshooting problems outside of Xfinity’s live customer support hours or want to solve them yourself, Xfinity’s website hosts a support section that features numerous help guides. These FAQs cover subjects including troubleshooting Wi-Fi issues, ways to pay your bill, and installing Xfinity hardware. 

Other Xfinity online support

Xfinity tech support

If you need to troubleshoot services like your Xfinity Wi-Fi connection, you can turn to Xfinity’s phone callback service or live chat to speak to an agent. 

The support guide section on Xfinity’s website also has articles that walk you through the installation process and show features for your Xfinity phone, cable, or internet service. 

Xfinity customer support for your business

Comcast Business customers can call Xfinity at 1-800-391-3000 for 24/7 assistance.

Subscribers can also contact Comcast Business chat agents for additional support. While exact chat hours vary depending on where you’re located, Comcast Business generally maintains regular business hours between 9 a.m. to 5 p.m.

If you need chat help outside of this window, Comcast Business also has an after-hours team that records your case and has a representative reach out the following business day.

If you need to immediately solve your troubleshooting problem, the Comcast Business support web page features articles that focus on business-specific internet, TV, and phone questions.

Xfinity local customer service options

At local Xfinity retail stores, you can manage your account, exchange equipment, and learn more about Xfinity services in-person. Use the Xfinity retail store locator to find the nearest Xfinity store or service center.

Pay your Xfinity bill

  • To pay online, go to your Xfinity account page and click Make a Payment under the Billing tab.
  • You can also make online payments through the Xfinity Assistant chatbot.
  • If you want to pay by phone, call 1-800-934-6489 and press 2 to reach Xfinity’s automated payment system. Make sure your account number is nearby.
  • In the Xfinity My Account app, available on Google Play or the App Store, click Billing on the home page and press Pay Now.
  • To pay via mail, send a check using the insert included in your Xfinity paper bill. You can also pay bills in-person at a local Xfinity store.

Cancel, change, or suspend your Xfinity service

Changing Xfinity services

To change your Xfinity package, schedule an Xfinity phone callback or speak to a live Xfinity chat agent. You can also add premium TV channels and cancel Xfinity Advanced Security or Instant TV services through the Xfinity website.

Pausing Xfinity services

Visit ComcastSeasonal.com or mention seasonal plans to an Xfinity customer support agent to suspend your Xfinity service. Depending on your subscriptions, you’ll pay a discounted rate over the suspension period.

Canceling Xfinity services

To cancel your Xfinity services, schedule a phone callback, connect to a chat agent, or visit your local Xfinity store. You can also complete an online cancellation form or mail a form that includes your full name, service address, account number, and phone number to: 

Comcast Cable
ATTN: Service Change Requests
1701 JFK Blvd.
Philadelphia, PA 19103

Xfinity will confirm mail and email requests within two business days.