Xfinity Internet Review: Hands-on Speed Tests, Plans, and Pricing Overview
Not sure if Xfinity internet’s right for you? Our Xfinity internet review explores the setup process, speed, reliability, pricing, and more.
Xfinity Internet: a 2-year customer’s hands-on review
Xfinity is one of the largest internet service providers (ISP) in the nation, actively laying cable and bringing high-speed internet to many regions that were previously only served by satellite internet and cellular-based hotspot routers. I count myself as a not-so-satisfied former customer of both, so when I got the Xfinity flyer tucked into the screen door, I paid attention!
I first signed up for service back in September 2023, at the end of a thunderstorm-ridden summer in sunny Southwest Florida. I was sick of daily internet outages as a result of the weather, and my dedicated hotspot router was burning a hole in my bank account. Xfinity internet delivered consistency as promised.
Considering Xfinity internet for your home? For this review, I drew upon my years of experience as a real-life Xfinity internet customer and performed additional hands-on testing to help you determine if it’s the right ISP for your needs.
As part of CableTV.com’s customer satisfaction survey series, we also talked to hundreds of Xfinity customers nationwide to get insights into the pros and cons of Xfinity internet.
ISP performance can vary according to location, population density, and other factors, so there’s no one-size-fits-all solution. But let’s take a look at how Xfinity internet stacks up so you can decide if this is the right ISP for your household.
Xfinity internet is moderately competitive
| Package | Prices starting at | Download speeds | Upload speeds up to | Details |
|---|---|---|---|---|
| 300 Mbps | $40.00/mo. | 300 Mbps | 100 Mbps | View plans |
| 500 Mbps | $55.00/mo. | 500 Mbps | 100 Mbps | View plans |
| 1 Gig | $70.00/mo. | 1,000 Mbps | 100 Mbps | View plans |
| 1.2 Gig | $100.00/mo. | 1,200 Mbps | 100 Mbps | View plans |
| 2 Gig | $100.00/mo. | 2,000 Mbps | 250 Mbps | View plans |
Data effective as of publish date. Offers and availability may vary by location and are subject to change. 5-year price guarantee offer ends 12/16/2025. Restrictions apply. Autopay w/ stored bank account and paperless billing req’d. Taxes and fees extra and subj. to change. Xfinity Mobile req's Xfinity Int. Reduced speeds after 30 GB of usage/line. Data thresholds may vary. Xfinity Mobile req's Xfinity Int.
Xfinity internet plans are available at download speeds between 300 Mbps and 2,000 Mbps, with prices varying depending upon the length of your Xfinity price guarantee.
Unlike lots of Xfinity customers, my internet runs off their newer but smaller fiber network. I have a true fiber-to-the-home (FTTH) setup versus Xfinity’s typical hybrid fiber-coaxial (or cable) setups. I locked in a price of $110 per month for 1,000 Mbps download speeds, and my bill has been consistent for nearly two years with no unexpected fees or penalties.
In fact, we’ve consistently paid less than that amount thanks to autopay and paperless billing credits. Periodic checks reveal that my download speeds land above the guaranteed 1,000 Mbps, averaging around 1,050 to 1,100 Mbps. Upload speeds average around 350–400 Mbps during prime business hours, which is considered quite zippy!
I was so pleased with Xfinity’s internet speed, overall performance, and pricing that I ditched DIRECTV and opted to bundle Xfinity cable TV service—I’m also piggybacking on the internet service for streaming. I admit I’m a bit reticent because the two-year introductory period is drawing to a close, and when I called customer service to inquire about the price jump, they said I’d need to call back only after my bill changed. I’m not a fan of surprises, especially when they impact my bank account, but I am hopeful that they’ll have a promotion or offer that keeps the bill in the realm of “reasonable.”
How reliable is Xfinity internet service?
Every year, CableTV.com talks to hundreds of Xfinity internet customers as part of our Internet Customer Satisfaction Survey and analyzes speed test data from our partners at HighSpeedInternet.com to see how Xfinity performs in the real world.
Here’s what customers like you told us:
| Question | Score |
|---|---|
| Are you satisfied with your ISP’s internet speeds? | 76% approval |
| Are you satisfied with your ISP’s reliability? | 78% approval |
| Average internet latency | 16.6 milliseconds |
Xfinity internet got passing grades, with 81% of customers indicating that they were satisfied with speeds, and 77% percent were satisfied with reliability. While Xfinity’s scores slightly dipped compared to last year’s survey, they still beat out cable ISP competitors like Cox and Spectrum by decent margins.
When it comes to Xfinity internet speed and bandwidth, I don’t have any major complaints. That’s saying something because I’ve had some awful experiences to this end!
I currently have Xfinity internet and cable TV equipment, which seems to perform quite well. Most of the equipment was provided free of charge, with the exception of the cable boxes, which are billed at $12 monthly for each device.
I work from home as a writer, marketer, and website developer. When I had Hughesnet and an AT&T hotspot router, I was constantly lagging, hitting limits, and getting charged overage fees. One month, when I was doing a lot of website development work, my bill for the pair was just over $750.
I’ve never had that sort of issue with Xfinity internet service speed, pricing, or reliability. It’s not the kind of blazing fast that blows your hair back, but I virtually never notice lag, even when I’m working with video, online image editing, or website development. Plus, my bills are reliably the same amount each month. That’s a win.
I was also pleasantly surprised by Xfinity’s restoration speed following hurricanes, as that’s a factor to consider in storm-prone regions like Florida. Xfinity was available in my area during Hurricane Ian and Hurricane Milton. I spoke with a number of neighbors, and they reported that Xfinity internet service was restored in five to six days after Hurricane Ian hit, which is faster than when the power was restored (9 to 11 days post-storm) for them. For customers who run a generator, there’s a good chance Xfinity internet service will be available before the power comes back on.
The Highlights section on the Xfinity mobile app dashboard includes an Xfinity internet speed tile that tells you your current speeds and compares them to the speeds that are guaranteed with your plan. Today, when I checked, I was cruising at 114%. Tap the tile and it flips to tell you an interesting factoid that puts your internet speed into perspective: “At this speed, you could download a 2-hour movie in 14 seconds.” (Good to know!)
I also performed three Xfinity internet speed tests using third-party platforms. I ran each one a few times to look for consistency (or not). All three were more or less in the same ballpark, with download speeds around 317 Mbps and 225–250 Mbps average upload speeds. So zippy, but not blistering.
These Xfinity internet tests align with my subjective experience, both at work and at play. I stream Netflix, Hulu, and Peacock (which was included free of charge with the TV package), and I occasionally game—lag and buffering are very rare.
Xfinity installation is fairly pain-free
Living in an area with lots of storms, we’ve consistently had internet-related challenges, along with availability issues due to our location: a rural area that’s rapidly evolving into suburbia. Xfinity internet was the first to run wire into our area, and despite the dread of having to hire an installer, we took the plunge and made the switch.
The internet equipment was installed in the master bedroom, which is a bit less than ideal, but certainly not a deal breaker. The installer spent about an hour and a half drilling through the wall to run a cable outside and configuring the system. It was pretty painless as far as these kinds of setups go. I’d say it was worth the hassle of having a stranger in my bedroom for 90 minutes while my dogs barked their displeasure.
With my fiber internet setup, a fiber-optic cable runs from the utility pole to the house and through the master bedroom wall, where it connects to an optical network terminal (ONT). The ONT is then connected to the Xfinity internet gateway, which sends out the Wi-Fi signal. Overall, the equipment was installed in inconspicuous areas, so we don’t have a hardware eyesore, but it’s still easy to access for maintenance or repairs.
Xfinity features solid tools, bundle options
Xfinity mobile app
Switching internet providers meant setting up a new Wi-Fi network, which brought with it the chore of reconnecting each and every smart device. The Xfinity app displays all connected devices, and you can troubleshoot each one on an individual basis, which is nice when problems arise.
I’ve found the app is easy to use, and I love the feature that lets you freeze Wi-Fi access per device, making it easy to enforce screen time limits for kids. I’ve also made good use of the app’s network management and password reset tool, since our household can never seem to remember the latest WI-Fi login details. It’s also handy for viewing data usage and locating hotspots.
Xfinity’s Wi-Fi extender
About six months ago, we received an email inviting us to get a free Xfinity Wi-Fi extender, which has a retail price of $119. I didn’t think I needed a Wi-Fi extender, as we have a fairly small home with no dead zones. But I’m a sucker for gadgets, so I accepted the offer and now, my Ring mailbox sensor actually works most days. Unexpected win!
Xfinity TV bundle options
We’ve had DIRECTV and DISH Network before, and both allowed for streaming, but buffering and even outages were painfully common.
Xfinity cable TV service includes local channels with their base packages, and we’ve paired that with Netflix and Hulu. We had the Popular TV 125+ channel package for a while ($70 per month), but we downgraded it because we primarily stream these days. The channel package was comparable to what we had with DIRECTV and Dish Network, but at around half the price.
What do real customers think about Xfinity internet?
Xfinity internet performed well in CableTV.com’s annual Internet Customer Satisfaction Survey. The general consensus aligned with my experience: competitive price, few outages, and great speeds alongside solid streaming picture quality. Here’s a look at a few other survey highlights:
- 70% of Xfinity internet customers were satisfied following their interactions with customer support.
- 75% of customers expressed strong overall satisfaction with Xfinity as an internet provider.
- 82% of respondents indicated they were satisfied with the installation and setup process.
At the time, I need(ed) a new internet connection. [Xfinity] was the cheapest. I was able to turn three bills into one.
I have used Xfinity for many years without issues and the same price. The service is fast. It has easy to use self-service to reset your router. Very user-friendly installation.
I've never had any issues. (I have) a quick connection, always have good service, even in thunderstorms.
I have never had an issue with Xfinity, service or price/bill-wise. If there is ever an outage in the area, they are very prompt with getting my services back up quickly, as well as keeping me informed while they do so.
I’ve had great experiences dealing with Xfinity’s customer experience. We’ve never had a technical issue, but I have reached out to switch my plan, and the agents have always been very responsive and easy to work with.
On one call, it took about 10 minutes for an email to come through on my end, and the agent was super pleasant and patient. Xfinity uses a system that emails a link to a page where you formally approve service changes, which is nice because you have a clear, written summary of the alterations being processed. There’s no confusion, and any miscommunications would immediately become apparent.
There are two Xfinity store locations nearby, and while I’ve never visited, it’s reassuring to know that there are physical locations where I can get new equipment or speak with an individual in person if the need arises. When we had DIRECTV, our cat knocked our remote into a sink full of water, and it took 48 hours before a new one arrived. In situations such as these, a nearby store is a big benefit!
Final take: Xfinity internet is fast, reliable, and competitively priced
Xfinity internet scores well when you evaluate key factors such as speed, reliability, customer service, installation, and price. I didn’t have lots of fiber internet options, but I lucked out when I made the switch to Xfinity.
I used to have daily internet outages during the summer, which brings daily thunderstorms to Florida. Cloudy weather would take out the internet for hours at a time, and that made life difficult since I work remotely from home. I no longer have to worry about outages and I feel confident that they’ll restore service quickly following the next big storm.
Xfinity is not only reliable, but it’s fast and zippy too, so even those who are a bit more demanding (i.e. streaming on multiple devices at once, gaming, etc.) should be pleasantly surprised.
Lots of folks dread installer visits, especially if you need to wrangle pets and kids. But switching to Xfinity internet was relatively quick and painless – so much so, in fact, that we decided to ditch DIRECTV in favor of Xfinity TV (cable and streaming). If you’re thinking of taking the plunge, I say, “Go for it!”
Not sold on Xfinity? Compare Xfinity internet to other providers.
Prices starting at
$40.00/mo.
Max download speeds up to
2000 Mbps
Service Type
Cable
Prices starting at
$30.00/mo.
Max download speeds up to*
1000 Mbps
Service Type
Cable
* Speed based on wired connection. Available Internet speeds may vary by address. Gig capable modem required for Gig speed.
Pricing, speed and availability not guaranteed. Subject to change.
Xfinity internet FAQ
How much is Xfinity Internet by itself?
Xfinity offers internet-only plans between $40.00–$100.00/mo. for 300–2,000 Mbps download speeds.
How much is Xfinity internet after 12 months?
Xfinity prices will increase by around $20 to $35 monthly after your 12-month promotional period ends. Reminder that currently, most Xfinity internet plans also have a 5-year price guarantee option that costs a bit more per month, and we say take the advantage of that price lock while you can.
What is the best Xfinity internet plan?
The best Xfinity internet plan for you will fit your budget and home internet speed needs. Check out our general recommendations below and visit our internet speed guide to learn more about internet speeds:
- Best for budgets: 300 Mbps
- Best for most families: 500 Mbps
- Best for heavy internet users: 1 Gig, 1.2 Gig, and 2 Gig
Is Xfinity internet unlimited?
Yes, Xfinity now provides unlimited internet data on all of its plans. You'll no longer have to worry about Xfinity's old data cap.
Can I cancel Xfinity TV and keep internet service?
Yes, you can cancel your TV and keep internet service if you want to downgrade your bundle. Early termination fees will apply only if you’re in a service agreement and cancel every service. Head over to our “How to Change or Cancel Service” article to learn more.
How fast is Xfinity’s upload speed?
Xfinity’s internet packages have upload speeds ranging from 100 Mbps to 6,000 Mbps. For context, faster upload speeds (300 Mbps or above) are important if you frequently upload files or take video calls.
Does Xfinity have fiber-optic internet?
does have a fiber-optic network, which is also known as its Ethernet Passive Optical Network (EPON). The fiber network offers faster internet and TV performance, but it’s only available in areas where Comcast has upgraded its internet network.
Is Xfinity 150 Mbps good?
’s 300 Mbps internet plan is ’s slowest standard internet plan since retired its 150 Mbps plan. 300 Mbps is usually more than sufficient for medium-sized households that watch some Netflix and browse the internet regularly.
What is a good internet speed for Xfinity?
’s 500 Mbps internet plans will be fast enough for most families with basic internet needs like checking Instagram or watching . But if your household has multiple people who are regularly downloading large files for work or taking video calls, consider looking at ’s plans with higher download speeds.
Can I pay for just Xfinity Wi-Fi?
You can’t just pay for Wi-Fi because Xfinity no longer sells on-demand access passes for its Wi-Fi hotspot network. The only way to connect to an Xfinity hotspot is to have an Xfinity internet plan.
Why is Xfinity Wi-Fi so slow?
Wi-Fi problems can be caused by issues ranging from old modem/routers to concrete walls. Check out our slow internet guide to troubleshoot common Wi-Fi issues.
Is Xfinity internet down?
internet outages can happen because of bad weather or technicians doing work in your area. If your internet is down, visit our internet troubleshooting guide to confirm if it’s a problem on your end or with Xfinity’s network.
Is Xfinity TV free with internet?
Xfinity TV isn't free with Xfinity internet. Since November 2023, the Xfinity Flex streaming stick is no longer available.
Is Xfinity internet expensive?
doesn't have the most expensive cable internet plans, although it has recently gotten rid of its 150 Mbps budget internet plan that cost less than $40. Now, internet's starting price is $40.00/mo., which is a bit more than what we consider to be a cheap internet plan.
Why you should trust us
To evaluate Xfinity’s internet plans, we spent weeks analyzing its plans and pricing compared to competitors like Cox and Spectrum. We also surveyed thousands of real-life internet customers as part of our customer satisfaction survey series to see what they felt about Xfinity.
Contributing writer Mia Carter has also been an Xfinity customer for two years and drew upon this experience when researching and writing this review. Check out our How We Rank page for more information on our methodology.
