Ziply vs. Xfinity: Comparing Speeds, Pricing, Deals, And More
Ziply Fiber’s fiber internet plans are great, but Xfinity has better bundle options and customer support.
$20.00–$900.00/mo.
$20.00–$900.00/mo.
$19.99–$85.00/mo.
$19.99–$85.00/mo.
Is Ziply or Xfinity better?
We’d recommend Ziply Fiber over Xfinity, because Ziply’s fiber internet internet plans consistently outperform cable internet providers like Xfinity on cost, value, and performance. If overall performance is your biggest concern, grab Ziply Fiber and don’t look back.
That said, our endorsement has a few caveats. For starters, Xfinity has better customer support options and longer two-year price guarantees compared to Ziply. Neither provider did exceptionally well in CableTV.com’s annual Internet Customer Satisfaction Survey, but Xfinity still topped Ziply in our polling. If your area gets only Ziply DSL coverage, you’ll have to settle for poor internet speeds that are miles behind Xfinity’s cable internet plans.
Still deciding between Xfinity and Ziply Fiber internet? Keep reading for a full breakdown of both providers.
Compare Ziply or Xfinity internet head to head
Prices starting at
$20.00/mo.
Max download speeds up to
1,000 Mbps
Service Type
DSL/Fiber
Prices starting at
$24.99/mo.
Max download speeds up to
1,200 Mbps
Service Type
Cable
Pricing, speed and availability not guaranteed. Subject to change.
Ziply vs. Xfinity: internet plans and prices
Ziply and Xfinity might be opposites in size, but they have a lot in common when it comes to download speeds and pricing. How did Ziply beat out Xfinity’s nationwide internet network? Read on to find out.
Ziply internet packages
| Package | Price* | Download speeds |
|---|---|---|
| DSL Internet | $50.00/mo. | 1–115Mbps |
| Fiber 100/100 | $20.00/mo. | 100Mbps |
| Fiber 300/300 | $30.00/mo. | 300Mbps |
| Fiber Gig | $50.00/mo. | 1,000Mbps |
| Fiber 2 Gig | $60.00/mo. | 2,000Mbps |
| Fiber 5 Gig | $80.00/mo. | 5,000Mbps |
| Fiber 10 Gig | $300.00/mo. | 10,000Mbps |
| Fiber 50 Gig | $900.00/mo. | 50,000Mbps |
Data effective as of publish date. Offers and availability may vary by location and are subject to change. See full disclaimer.
Like most fiber internet providers, Ziply has great fiber internet plans alongside an aging DSL plan. Ziply’s DSL internet plan is fine if your neighborhood doesn’t have other internet coverage, but it’s more than a few steps behind Xfinity’s cable internet and Ziply’s fiber internet plans.
As for Ziply Fiber’s internet plans, they cover a wide range of budgets and speed tiers. We love Ziply’s willingness to have a budget-friendly fiber internet plan with Fiber 100/100. At $20 per month for the first year, it’s one of the cheapest fiber internet plans around and shows that fiber internet isn’t simply a premium internet option.
Ziply’s plans also have some advantages over Xfinity’s. Ziply’s Fiber 300/300Mbps plan is a reasonable $30 per month, while Xfinity’s Connect More plan offers 200–300 Mbps download speeds for the same price. Remember, though, that Ziply’s prices are only guaranteed for one year before a pretty significant $20–$30 price hike. Xfinity has a two-year price guarantee, which we love.
Xfinity internet packages
| Package (West) | Price* | Download speeds |
|---|---|---|
| Connect | $19.99/mo.* | 150Mbps |
| Connect More | $30.00/mo.** | 300Mbps |
| Fast | $50.00/mo.** | 500Mbps |
| Superfast | $60.00/mo.** | 800Mbps |
| Gigabit | $65.00/mo.** | 1,000Mbps |
| Gigabit Extra | $70.00/mo.** | 1,200Mbps |
| Gigabit x6 | $120.00/mo.** | 6,000Mbps |
Data effective as of publish date. Offers and availability may vary by location and are subject to change. See full disclaimer.
Xfinity has a bundle of internet plans designed to cover every price and download speed. They’ve also jumped into the multi-gig internet space with gigabit internet plans. As with Ziply, availability varies widely by location, and with prices that can reach up to $300 a month, these high-end internet plans won’t come cheap.
We’re generally fans of Xfinity’s internet plans, but the provider’s upload speeds can’t hold up to Ziply. Every Ziply fiber internet plan has identical upload and download speeds, which is huge if your household regularly takes Zoom calls or does Google Drive backups. With Xfinity’s paltry upload speeds, you’ll regularly hit your plan’s speed ceiling if more than a few people need to upload files at the same time.
Ziply vs. Xfinity fees and extra charges
Ziply Fiber fees
| Fees | Amount |
|---|---|
| Wi-Fi router rental | Optional $10.00/mo. |
| Whole Home Wi-Fi | Optional $20.00/mo. |
| Post-promotional price increase | $20.00–$30.00/mo. |
Ziply has the usual optional equipment rental upgrades for households who don’t want to buy their own Wi-Fi equipment. We don’t love Ziply’s promotional pricing setup, which draws customers in with a low price before you get hit with a $20–$30 monthly price increase after the first year.
Ziply’s DSL plans and their fiber 10 and 50-gig plans are the only packages that don’t have a second-year price increase. Fiber internet competitors like CenturyLink and AT&T have used flat-rate pricing for ages now, so it’s a bummer that Ziply still relies on this fine-print trickery.
Xfinity fees
| Fees | Amount |
|---|---|
| xFi Gateway | Optional $14/mo. |
| Data overage fee | $10 per 50GB (up to $100/mo.) |
| Post-promotional price increase | Around $15–$30/mo. |
| Self-installation kit | $15 |
Speaking of internet providers with fine-print trickery: Xfinity’s biggest fees include data cap overage charges and post-promo price increases. Unlike Xfinity, Ziply Fiber has unlimited data on all plans. But Xfinity offers longer two-year price guarantees compared to Ziply’s one-year guarantee.
Check out our Xfinity hidden fees guide for a full breakdown of the provider’s extra charges.
Does Ziply or Xfinity have good internet deals?
Ziply internet deals
Ziply occasionally offers a free month of internet service and waived installation fees for new customers, but don’t expect much in the way of huge deals for new or existing Ziply customers.
Check out our internet deals guide to learn more about the latest internet savings.
Xfinity internet deals
Xfinity’s best deals have included gift cards, long-term price guarantees, and discounts. Xfinity’s customer loyalty program offers occasional deals on services including Peacock Premium.
Check out our Xfinity deals guide for current deal updates.
Ziply vs. Xfinity: customer satisfaction
As part of CableTV.com’s annual Internet Customer Satisfaction Survey, we talked to more than 7,000 real internet customers across the U.S. to see how they felt about their internet providers.
Ziply didn’t impress with its 20th-place finish in overall satisfaction. This mark was well behind other fiber/DSL providers and in line with competitors like Xtream and CenturyLink. Although Ziply could deliver on major areas like price and value, its actual customer service team left something to be desired.
- 70% of Ziply customers felt like Ziply’s prices were excellent compared to the competition.
- But 62% of respondents felt satisfied after interacting with Ziply customer service.
- And only 60% of Ziply customers would recommend them to someone else.
However, Ziply ranked in 11th place in our internet quality research, as more than 70% of customers were satisified with Ziply’s internet reliability and speeds. And according to speed test data from our partners at HighSpeedInternet.com, Ziply’s average latency mark of 9.7 milliseconds was best in class among all internet providers.
What do real Ziply internet customers think about Ziply?
The internet service itself has been fantastic! It is speedy as it claimed it would be and if it goes down, it's fixed quickly! The beginning was a rough start, getting set up and all and I almost opted out but a great CSR called me herself and helped fix everything and I'm happy she did because its been smooth sailing ever since!
Xfinity had a similarly unimpressive 17th-place finish in overall satisfaction in our survey. Xfinity’s actual service is solid for a major provider a, but as with other cable internet providers, its billing and contracts weighed down its overall score.
- 70% of Xfinity customers were extremely satisifed with Xfinity’s internet speeds, while 67% of respondents felt the same about Xfinity’s internet reliability.
- But only 58% of Xfinity customers were fully satisifed after dealing with Xfinity’s customer service.
- 49% of Xfinity customers felt they were getting a good price from Xfinity.
What do real Xfinity internet customers think about Xfinity?
Every year they raise the price monthly without communication. They expect the customer to keep track when their deal ends and call before it does to beg for the same price, basically.
- Idaho
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- Alabama
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- California
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- Connecticut
- Delaware
- Florida
- Georgia
- Illinois
- Indiana
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- New Hampshire
- New Jersey
- New Mexico
- Oregon
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- South Carolina
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- Texas
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- Virginia
- Washington
- West Virginia
- Wisconsin
Ziply vs. Xfinity: specs and features
Prices and plans aren’t the only distinguishing factors between Ziply and Xfinity’s internet services. Here’s everything else you need to know about Ziply and Xfinity when it comes to home internet.
Don’t expect many equipment freebies
Ziply equipment
Ziply doesn’t offer many equipment bonuses for new or existing customers. If you don’t want to buy your own equipment, you can rent a Wi-Fi router ($10/mo.) or mesh Wi-Fi setup ($20/mo.) directly from Ziply.
Xfinity equipment
Similarly, Xfinity has only the xFi Gateway ($14/mo.) available for customers. That said, the combo router/modem saves space compared to a separate modem and router, so it could be a fit if convience matters more to you than cost.
Xfinity offers more bundle services
Ziply bundle options
Be prepared to hunt for a satellite or live streaming TV service if you want to catch fall sports with Ziply. Ziply only has a landline phone service that runs an additional $20 per month, and doesn’t offer TV or cell phone service.
Xfinity bundle options
Between Xfinity’s TV, phone, cell phone, home security, and internet plans, you can build an Xfinity bundle that fits your budget and needs.
Ziply vs. Xfinity FAQ
Is Ziply Fiber better than Xfinity?
Ziply Fiber offers better internet performance compared to Xfinity thanks to its fiber internet network. But Xfinity has better pricing on its budget and midtier internet plans, although its upload speeds are much slower than Ziply.
Is Ziply faster than Xfinity?
Ziply is faster than Xfinity thanks to its superior fiber internet upload and download speeds. Ziply’s fastest internet plan has 50,000Mbps download and upload speeds, while Xfinity’s fastest plan tops out at 6,000Mbps.
Methodology
Our experts drew from our existing Ziply and Xfinity coverage, rating both ISPs on areas including internet speeds, pricing, and availability. We also used our annual customer satisfaction survey to see how real customers felt about each ISP.
For more on our process, see our How We Rank page.
Disclaimer
Ziply Fiber
Data effective as of post date. Offers and availability may vary by location and are subject to change.
For new residential customers only. No annual contract required. Prices shown are before taxes and fees and require autopay and paperless billing.
*for the first 12 mos. with Autopay and paperless billing.
Xfinity Internet
* For 12 months with 1-year term contract. Taxes and equpiment not included. Includes $10/mo automatic payments and paperless billing discount. Prices may vary by location.
** For 24 months. No term contract. Taxes not included. Includes $10/mo automatic payments and paperless billing discount. Prices may vary by location.
Data effective as of publish date. Offers and availability may vary by location and are subject to change.
