Ziply Fiber Review 2026: Plans, Pricing, and More
Our research-rock-star experts interviewed hundreds of real Ziply Fiber customers to see if it’s the best internet provider for you.
Is Ziply Fiber good?
Ziply’s fiber internet service comes with zippy speeds at competitive prices. Unfortunately, Ziply’s DSL plan has wildly varying speeds—some as low as 1 Mbps, depending on where you live.
All Ziply plans come with some of our favorite perks: unlimited data, no annual contracts, and a 30-day money-back guarantee. So if you can get a Ziply fiber internet plan, we recommend it over the competition. But if Ziply offers only DSL in your area, see if other providers offer better speeds before you sign up.
Compare Ziply Fiber internet plans and pricing
| Package | Price* | Price after 12 mos. | Download speeds | Upload speeds | Details |
|---|---|---|---|---|---|
| DSL Internet | $50.00/mo. | $50.00/mo. | 1–115 Mbps | Up to 7 Mbps | View plan |
| Fiber 100/100 | $20.00/mo. | $40.00/mo. | 100 Mbps | 100 Mbps | View plan |
| Fiber 300/300 | $30.00/mo. | $60.00/mo. | 300 Mbps | 300 Mbps | View plan |
| Fiber Gig | $50.00/mo. | $80.00/mo. | 1,000 Mbps | 1,000 Mbps | View plan |
| Fiber 2 Gig | $60.00/mo. | $90.00/mo. | 2,000 Mbps | 2,000 Mbps | View plan |
| Fiber 5 Gig | $80.00/mo. | $120.00/mo. | 5,000 Mbps | 5,000 Mbps | View plan |
| Fiber 10 Gig | $300.00/mo. | $300.00/mo. | 10,000 Mbps | 10,000 Mbps | View plan |
| Fiber 50 Gig | $900.00/mo. | $900.00/mo. | 50,000 Mbps | 50,000 Mbps | View plan |
Data effective as of post date. Offers and availability may vary by location and are subject to change.
For new residential customers only. No annual contract required. Prices shown are before taxes and fees and require autopay and paperless billing.
*for the first 12 mos. with autopay and paperless billing
Ziply Fiber’s internet plans get a big thumbs up from us. Other providers charge between $49.99 and $125.00 per month for gigabit plans, so that $50.00 per month price lands nicely on the low end. Your family probably (definitely) won’t need the outrageously fast 50 Gig internet speeds of its fastest plan, but it’s nice to know it’s there, we guess.
Heads up: Unlike most fiber internet providers, Ziply Fiber has a 12-month price lock on its fiber internet plans. After that promotional period, prices raise to Ziply Fiber’s standard rates. You can see both the promotional price and standard rates in the table above.
You might notice DSL Internet’s price doesn’t change, and neither does their fastest two plans—Ziply Fiber doesn’t currently offer promotional pricing on those plans, so the price is the same for new or ongoing customers. We don’t love Ziply’s use of promotional pricing, which is frequently cited as a top dislike among cable internet subscribers. On top of that, competitors like Quantum Fiber and Xfinity either offer flat-rate pricing or extended five-year price-lock plans.
You’ll get a moderate price on Fiber 300/300 plan compared to similar fiber plans. And it’s a bunch cheaper than most cable internet plans at the same speed, so we give it our nod of approval.
The real killer deal is Fiber 100/100, which starts at $20 a month. The speeds are a little bit low for a family of four, but it’s an excellent option for smaller households looking to save some cash on internet.
Of course, all those plans are available only in Ziply Fiber’s fiber internet areas. If you’re on Ziply Fiber’s DSL internet plan, it’s a whole different story. We’ve seen speeds as slow as 1 Mbps, which is just ridiculously lethargic. If you’re in a DSL area, look at competitors for faster speeds.
Ziply Fiber internet equipment
Along with your internet plan, you’ll need to rent a Ziply Fiber router to get Wi-Fi throughout your home. Whether you have fiber or DSL service, your router will cost $10 per month.
And if you have a large home that’s prone to Wi-Fi dead spots, you might consider going for Ziply Fiber’s Whole Home Wi-Fi kit. For $20 per month, it includes your Ziply Fiber router and three Wi-Fi extenders to extend your Wi-Fi’s reach to the far corners of your house.
However, you don’t have to use Ziply Fiber’s router if you don’t want to. You can save more money over time by paying for your own router upfront. We’ve got some router suggestions if you’re interested.
How reliable is Ziply Fiber internet service?
Every year, CableTV.com talks to hundreds of Ziply Fiber internet customers as part of our Internet Customer Satisfaction Survey and analyzes speed test data from our partners at HighSpeedInternet.com to see how Xfinity performs in the real world.
Here’s what customers like you told us:
| Question | Score |
|---|---|
| Are you satisfied with your ISP’s internet speeds? | 86% approval |
| Are you satisfied with your ISP’s reliability? | 83% approval |
| Average internet latency | 15.1 milliseconds |
Ziply Fiber earned its spot as our top ISP for reliability, topping competitors such as Verizon Fios and Google Fiber in our survey results. Ziply also tied AT&T Fiber for first overall in our internet performance polling. Despite being a smaller ISP with a relatively new fiber internet buildout, customers clearly feel that Ziply has done the work to ensure they get optimal internet performance.
Ziply Fiber features standard bundle options, limited features
Ziply Fiber internet and phone bundles
Ziply’s exact phone and internet bundle options depend on Ziply’s network in your area. If your address gets Ziply Fiber, you can get Ziply’s Home Phone Unlimited Voice over Internet Protocol (VoIP) service. The service costs $20.00, although you’ll also need to add Ziply’s fiber router rental for an additional $10.00 monthly. But for the price—which is in line with other fiber internet providers—you’ll get standard features like unlimited nationwide coverage and caller ID.
If your address gets only DSL coverage from Ziply, you’ll have to settle for Ziply’s Digital Phone Unlimited plan. You’ll still get features like unlimited long-distance calls and won’t have to pay for a Ziply router rental, but it’s also relatively pricey at $31.99/mo.
Ziply Fiber deals and promotions
In addition to a 30-day money-back guarantee, Ziply Fiber regularly offers deals for new customers that include free equipment, installation, and introductory discounts. To see monthly promotions from other internet providers, check out our Internet Deals page.
Ziply Fiber coverage map
Ziply Fiber is available in Washington, Oregon, Idaho, and part of Montana. Availability varies widely by region, but Ziply’s network is fairly meager even by regional ISP standards.
Ziply Fiber customer service
You can reach Ziply Fiber’s customer service by phone at +1-866-699-4759 or through online chat. Ziply Fiber customer support is available 24 hours a day, seven days a week.
That’s standard procedure for most internet providers, but we’re glad Ziply Fiber isn’t making you jump through any hoops to get their phone number (such as Xfinity’s complete lack of customer service phone number).
What do real customers think about Ziply Fiber internet?
Ziply Fiber was a strong overall performer in CableTV.com’s annual Internet Customer Satisfaction Survey, although it occasionally hit its limit as a smaller ISP:
- 87% of interviewed Ziply Fiber customers reported high overall satisfaction with their internet service.
- 83% of respondents were similarly pleased with Ziply’s customer support.
- But only 69% of Ziply Fiber customers felt Ziply’s pricing was fair compared to competitors.
Here’s a sampling of what real Ziply Fiber customers told us on our customer survey.
It's been great since we connected with [Ziply] fiber very few download or upload issues absolutely no lapses in service.
They are very easy to work with and easy access. When I need to get in contact with them, they are easy access.
I do nothing extremely [demanding]. Ziply meets my needs and I rarely need to troubleshoot.
They were quick to provide us services, especially when other providers couldn't. Being in a new [home], they were the ones that made it happen for us, so that we could connect with the world again.
Final take: Is Ziply Fiber worth it?
Ziply Fiber stands out as a fair and competitively priced internet service provider. We’re pleased by its no-contract policy, unlimited data, and fast fiber speeds. It may not be the best option if you’re on Ziply Fiber’s DSL network, but if you can get in on the fiber network, you’re set for a strong, reliable connection.
Ziply Fiber internet review FAQ
Is Ziply Fiber down?
Contact Ziply Fiber via phone or their live chat website client to confirm if Ziply Fiber has an outage in your area.
Is Ziply Fiber good?
Ziply Fiber isn't bad for a fiber ISP. With Ziply, you'll get solid fiber internet speeds and pricing that's decent for a regional provider.
What is Ziply Fiber?
Ziply Fiber is a fiber internet provider that operates primarily in the Pacific Northwest region.
Is Ziply Fiber a Frontier company?
Ziply Fiber bought Frontier’s network in Idaho, Montana, Oregon, and Washington in 2020. Though the infrastructure used to belong to Frontier, Ziply Fiber is a separate company.
Does Ziply Fiber have data limits?
All of Ziply Fiber’s plans come with unlimited data allowances.
How much is Ziply Fiber per month?
Ziply Fiber plans run from $20.00–$900.00/mo. for the first twelve months. The fiber internet plans increase by $20–$30 after your first year of service, but the DSL internet plan, plus their 10 Gig and 50 Gig plans, prices remain the same.
Does Ziply Fiber have TV?
Ziply Fiber does not offer TV, but it does encourage users to make the most out of its fiber speeds with a streaming TV provider.
Why you should trust us
Our internet experts spent 18 hours of online research comparing Ziply Fiber’s plans, prices, reliability, features, and customer satisfaction with directly competing internet providers and providers across the US to produce our Ziply Fiber internet review.
For more information on CableTV.com’s methodology, check out our How We Rank page.
