Best For: general inquiries, customer service concerns, and technical support
Spectrum customers with questions about their service can call this phone number and get prompt, helpful assistance with general questions about TV, internet, and phone service. *99 will bypass the voice-activated system and allow customers to choose options by number.Para español, oprima el número cinco.
Best For: business customer service, existing business accounts
Trying to resolve an issue with your Spectrum Business account? Call this business phone number for technical support and bill pay assistance.
*99 will bypass the voice activated system and allow customers to choose options by number.
Para español, oprima el número cinco.
Best For: bill pay, billing questions
Need assistance paying your bill or have a question about a bill you received? Spectrum’s bill pay is just a call away. Dial this number to receive quick, friendly service from a Spectrum representative.*99 will bypass the voice activated system and allow customers to choose options by number.Para español, oprima el número cinco.
Best For: existing customers, address changes, moving services
Relocating and want to bring Spectrum along? This phone number lets you file an address change or get support moving your services to a different address.Para español, oprima el número cinco.
Before You Call
There are a few things you’ll want to have on hand that’ll make your call to Spectrum go as smoothly as possible. We recommend having the following items in front of you before you dial.
The phone number associated with your account—The first thing most Spectrum numbers ask for is the phone number you used to set up your account.
Your account number—Find your account number in the upper right corner of your Spectrum bill. Or log in to your online account to find your account number and additional ways to contact Spectrum. Spectrum Business customers can access their account information and online services through a separate login.
The last four digits of your social security number—You may be asked for this number to confirm your identity and verify you have permission to manage the account you are calling about.
Billing or service address—If you are looking to set up or move service, it’s helpful to have the exact address to ensure the representative can assist you properly.
Paper, pen, or note-taking device—Keep something on hand so you can quickly jot down confirmation numbers, names, and phone numbers.
Other Ways to Contact Spectrum Time Warner
Want to get support with a question but can’t talk right now? Spectrum has lots of online alternatives that assist in connecting you with customer service.
My Spectrum mobile app—This app lets you manage all the features of your Spectrum account from your mobile device. Set up a service or installation appointment, pay your bill, access your voicemail, and more.
Online support center—Spectrum has a wealth of information at your fingertips. The Spectrum Online Support Center offers how-to videos, FAQ, equipment manuals, and troubleshooting guides for TV, internet, and phone services.
Spectrum stores—Find a Spectrum store location near you to pay your bill in person, exchange equipment, or get a self-installation kit.
Spectrum accessibility services—Need accessibility-friendly service options? Spectrum has you covered. Access its hearing, speech, mobility, and vision accessibility services online.
What Happened to Time Warner Cable?
Time Warner Cable merged with Charter Communications and Bright House Networks in 2016. It still offers TV, phone, and internet services under the brand name “Spectrum.”