Do you need to contact DISH for customer support, to report an outage, or pay your bill? We’ve compiled this guide to DISH customer service so you can have all the right contact numbers in one place.
Contact DISH customer service
DISH customer service hours are 8:00 a.m. to midnight (EST), seven days a week. For your convenience, here’s how that breaks down across time zones. (Hours below are for both chat and phone support.)
DISH customer service hours of operation
| Time zone | DISH phone support hours (Mon.–Fri.) |
|---|---|
| Eastern Standard Time (EST) | 8:00 a.m.–midnight |
| Central Standard Time (CST) | 7:00 a.m.–11:00 p.m. |
| Mountain Standard Time (MST) | 6:00 a.m.–10:00 p.m. |
| Pacific Standard Time (PST) | 5:00 a.m.–9:00 p.m. |
| Alaska Standard Time (AKST) | 4:00 a.m.–8:00 p.m. |
| Hawaii-Aleutian Standard Time (HST) | 2:00 a.m.–6:00 p.m. |
For most US customers, there is ample time to contact DISH after work (assuming you work a nine-to-five job).
That said, when you adjust for time differences, Alaskan residents have a tighter window. But Hawaiian residents really get the short end of the deal since DISH’s customer service hours are almost entirely during average sleep and work hours.
If your schedule is more flexible, DISH suggests calling between 2:30 p.m. and 6:30 p.m. (EST), which is likely when they experience lower call volume.
For technical support matters, DISH representatives are available 24 hours a day at 1-855-402-3233.
DISH outages
Do you suspect a service interruption in your area? Don’t waste time with one of those outage-detection sites—that only confirms you have a problem (which you already knew).
If you want action so you can finish your late-night screening of John Wick ASAP, remember that DISH technical support reps are available around the clock. Call ‘em up. They’re awake.
DISH customer service phone number
For all other questions, dial 1-800-333-3474 to reach a representative.
After you indicate your language preference, you’ll be asked if you’re a current or potential new DISH customer. If you’re already with DISH, press 1. The automated menu will ask for your account number or phone number, then connect you to a rep.
If you’re a new customer seeking information to help you decide whether to sign up for DISH, press 2 and you’ll be transferred to a rep.
DISH customer service online
But who actually talks on the phone nowadays? If the idea of another person’s voice is just so 2005, a DISH rep can answer your questions through a private, text-only chat.
To open a chat window, visit the DISH customer support page and scroll all the way down to find the “Chat With Us” button. Once you click, a virtual agent will greet you. To get a live rep, respond “agent”—three tries should do the trick.
You’ll see a message that says “XX seconds to chat blastoff.” Don’t believe that. It’s unreliable. But the waits, in our tests, were between one and five minutes. Once a DISH rep joined the chat, they were friendly and worked to understand and answer our questions.
If you’re the independent type, DISH has a user-friendly, searchable support page so you can help yourself.
Other ways to reach DISH
If you’re already a DISH customer, here are a few ways to get in touch:
- DISH Online Support Center: This contains articles and videos covering most any question about service, from remote programming to signal troubleshooting.
- My DISH: Here you can check on your account and payments or change packages.
- Use a forum: Consult fellow DISH customers in MyDISH Communities.
- You can also contact DISH on Facebook and Twitter.
Other DISH online support
DISH tech support
When your connection drops out during an episode of Ballers, DISH provides live, 24/7 tech support by phone.
If you prefer to chat, that option is available during regular customer support hours: 8:00 a.m. to midnight (EST).
DISH customer support for your business
Since business owners have different support needs, there’s a separate customer service line for DISH business customers: 1-888-661-8432.
DISH local bill payment options
| In-person payment method | Fee |
|---|---|
| Moneygram Express Payments | $6.99 |
| Western Union | $2.50 |
| Western Union SwiftPay | $6.75 |
| CheckFreePay | $2.50 |
| EPay | $3.00 |
Do you like to keep it local? And do business face-to-face and with cash? We feel you.
DISH customers may pay their monthly bill in person anywhere that accepts Moneygram Express Payments, Western Union, CheckFreePay, and EPay. Find a location with DISH’s Pay-in-Cash Locator. As shown above, these services charge a fee.
Before you call DISH
A little preparation never hurts. Before you pick up the phone, be ready with the following information:
- Your exact address. Your neighbor probably doesn’t want a dish on their roof.
- Your credit card or preferred method of payment. DISH will nudge you toward paperless billing, but it’s not mandatory.
- Your phone number and email address. DISH sends out notices and special offers to these, which can be useful.
- A snack and a beverage. If you call during a high-demand time (lunch hour, right after work, etc.), you might have to wait a while to talk to a real person.
Pay your DISH bill
There are a couple ways to submit your DISH Network payment:
What if I can’t pay my DISH bill?
If you can’t pay your bill, you may qualify for DISH’s payment grace period. This payment extension option gives you up to nine more days to submit your payment without service interruption. But it will cost you an extra $15 and can be used only once per billing period. To check your eligibility, follow these simple steps:
1. Go to the My DISH login page and log in to your account.
2. In the Bill section of the Account Summary page, click on “Payment Extension.” (If this option doesn’t appear, your bill may be current or you may not qualify.)
3. Find the payment option you’d like and click Submit.
Pay with AutoPay
As of February 13, 2020, you can use your PayPal account for AutoPay. Don’t got PayPal? No problemo. Your debit card, credit card, or bank account will get the job done, too. Just head to My DISH to log in and sign up.
Pay your DISH bill by phone
- Dial 1-800-333-3474.
- Press one of the following numbers.
a. Press 1 for bill pay.
b. Press 2 for Pay-Per-View orders.
c. Press 3 to change or add services.
d. Preciona 8 para servicio en español.
Sign up for DISH service
- Visit DISH online.
- Review the available internet, phone, and TV service packages.
- Choose one or more of the above.
- Complete your transaction online or dial 1-800-333-3474 to have a DISH rep help you through the rest of the process.
- Await your install date, and then go nuts with your new DISH setup.
Cancel your DISH service
- Visit DISH online’s Cancel My Service page.
- Review the Lower Your Bill, Move for Free, and Pause Your Service (1-888-876-7918) options. If one of them suits you more than cancellation, call the number associated with each deal.
If you still want to cancel, call 1-866-974-0781 between 8:00 p.m. and midnight (EST).
Final take
After using it for ourselves, we can see why DISH customer service rated so well in our survey.
We dig how easy it is to reach a live person and to use the self-guided support page. The many ways to contact DISH—and the 24/7 live tech support—make the experience even more convenient.
With so many helpful options available, it makes our complaints (inaccurate wait times on chat and odd support hours for Alaska and Hawaii)—minor.
DISH customer service FAQ
What number do I call to cancel DISH Network?
To cancel DISH service by phone, call 1-866-974-0781 between 8:00 p.m. and midnight (EST).
How do I talk to a real person at DISH Network?
You can reach a real person at DISH by calling 1-800-333-3474 or opening a chat window between the hours of 8:00 a.m. and midnight (EST).
For technical support issues, you can call the same number (or 1-855-402-3233). You can also use chat. Both technical support services are available 24 hours a day, seven days a week.
How do I find my four-digit security code for DISH?
If you’ve forgotten your four-digit security code for DISH and you haven’t already set up a reminder, you’ll need to reset it.
There are two ways to reset your security code for DISH:
- Log in to the MyDISH.com. Go into My Profile, then click Security Info. Enter your new four-digit security code. You’ll be asked to confirm the new PIN and set up a reminder in case you forget it again. Click Submit.
- Log in to the DISH app on your smartphone. Click through this path: Account > Security > Account Preferences > Security Info. Enter your new PIN, confirm it, and set a reminder in case you forget it again. Click Save Settings.
If I chat with DISH customer service, what information will I need?
Before chatting with DISH customer service, existing DISH customers should be ready with their DISH account number. You might also be asked a few questions to verify your identity.
New customers should be ready with any questions, their package choice, a payment method, and a willingness to share their phone number and email address. We also highly recommend a snack, a drink, and a fidget spinner.
How do I cancel DISH without calling customer service?
Unfortunately, there is no option to cancel DISH online. You’ll need to call the DISH customer retention department (1-866-974-0781, 8:00 p.m.–midnight eastern time), which will try to keep your business with special offers and options.
You can prepare for this call by visiting DISH’s Cancel My Service page and reviewing the Lower Your Bill, Move for Free, and Pause Your Service options. If one of them suits you more than cancellation, let the rep know and proceed from there.
If you still want to cancel, just let the rep know that you’ve reviewed all of the options online and you’d like to move straight to cancelling your service.
How do I pay my DISH bill by phone?
To pay your DISH bill by telephone, call 800-333-DISH and use the automated system to pay or to be connected to a customer service representative who will assist you with making a payment. If you need to reach bill-pay assistance for DishLATINO, call 1-888-599-3474.
Where is my DISH account number?
You can find your account number by logging into your MyDISH account and viewing the My Profile section. If you can’t remember your login information, click Forgot Username or Forgot Password to retrieve or reset your information.
If you receive a paper bill via mail, your account number is also listed on that statement.
Methodology
At CableTV.com, we’re constantly researching and communicating with TV providers like DISH to ensure we have the most accurate DISH information available. We’ve compiled this guide to contacting DISH because so that you can resolve your DISH customer and technical support issues faster. For more information on our process, see our How We Rank page.
