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RCN Customer Service Phone Numbers

Best For: Existing Customers, Customer Service Concerns, Adding Services, Address Changes, Bill Pay, General Inquiries

Trying to contact RCN but confused about which number to use? Don’t be. This phone number is the one you need for most general inquiries concerning RCN’s award-winning TV, internet, and phone service. Call to connect with a helpful RCN customer service agent who will address your concerns, general questions, help you pay your bill, change your address, move or add services, and much more.

Para Español, Press 9.

RCN Technical Support Phone Number

Best For: Existing Customers, Technical Support, Installation Inquiries and Updates

The answers to your technical questions concerning RCN TV, internet, or phone service are just a call away. Dial this phone number to get technical support from an RCN representative who will work hard to resolve your issue and get you back to enjoying your service.

Para Español, press 9.

RCN Business Customer Service and Support Phone Number

Best For: Existing Customers, Business Customers, Business Bill Pay, Business Technical Support

If you’re an existing RCN business customer, this is the correct phone number for business services. Connect to get answers for technical questions, pay your bill, and general customer service inquiries for business accounts.

Before You Call

There are a few things you’ll want to have on hand to help your call to RCN go as smoothly as possible. We recommend that you have the following items in front of you before you dial.

Your Account Number: Log into RCN's My Account online and find your account number, resources, and other ways you can contact RCN. RCN’s business customers can access their account information through the RCN My Account Business Page.

If you have a recent bill, the account number is usually in the upper right hand corner of the bill. To see a detailed explanation of your RCN bill, check out this helpful example in the support center.

Can’t find your account number? That’s okay. RCN agents just need the phone number associated with the account to pull up your information.

The Last Four Digits of Your Social Security Number: You may be asked this question for the purposes of confirming your identity and to verify you have permission to manage the account you are calling about.

Billing or Service Address: If you are looking to set up or move service, it's helpful to have the exact address to ensure the representative can assist you properly.

Paper, pen or note-taking device: Keep something on hand so you can quickly jot down confirmation numbers, names, and phone numbers.

Before You Call
Other Ways

Other Ways to Contact RCN

RCN Online Help Center: RCN is here to help. Simply visit their online resource center for frequently asked questions about billing, equipment, internet settings, channel line-ups, and more. RCN also offers a helpful welcome guide for new customers that includes a wealth of information about the features of internet, television, and phone service.

RCN’s My Account: Pay your bill, get updates on service appointments, add services or packages, and view TV on the go with RCN’s My Account. Use it online or get the mobile app to access the full entertainment experience with RCN at your fingertips.

RCN’s Live Chat: If you need a quick answer, RCN’s live chat may be just what you’re looking for. Access the customer chat online to connect with a helpful representative available to answer service questions and address technical concerns 24/7.

RCN Locations & Payment Centers: Stop by an RCN hub to get support with questions, return equipment, pay your bill, and more.

Email RCN: Use this online email form to contact a representative from RCN, who will connect with you as soon as possible to resolve your concerns.

Contact RCN on Social Media: RCN has many ways you can reach support online, including across multiple social media channels. Follow RCN for updates and access to assistance 24/7.

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