If you want internet, TV, or phone service in the central U.S. or the New York tri-state region, you’ll likely be considering Optimum. The longtime provider offers an expanding number of services to subscribers thanks to its growing mobile and fiber internet products.
But is Optimum worth it compared to the competition? As part of CableTV.com’s annual Customer Satisfaction Survey series, we talk to thousands of verified internet and cable TV customers across the nation to see what they think about their service providers.
Use our tool to see how real-life Optimum customers reviewed their service.
Read verified Optimum customer reviews
Optimum offers internet, phone, and TV services to nearly five million customers across 21 states. Click on your state below to see what Optimum customers in your area said about their Optimum internet service.
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- Washington, D.C.
- West Virginia
- Wisconsin
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Joyce Njima | ⭐⭐⭐⭐ | No review provided. | I rated Optimum (Suddenlink) based on its inconsistent service quality, frequent outages, and limited customer support responsiveness in my area. . |
| Claire S. | ⭐⭐⭐⭐ | Their service is pretty good, and they were easy to work with. So overall, I think they deserved a somewhat high rating. | They are easy to work with, and their cable service works nicely. I don’t have anything in particular I dislike about their service. |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Charles C. | ⭐⭐⭐⭐ | Havent had any negative issues thus far. | No review provided. |
| Anna Marie W. | ⭐⭐⭐⭐⭐ | Because I do not pay, me daughter in law does. I can not pay. Living on SS it is hard so all my kids help me. So what they get I enjoy it. Beside I am moving out of this state. | No review provided. |
| Anthony A. | ⭐⭐⭐⭐⭐ | No review provided. | Because I’ve had no problems with Optimum cable or Internet service, plus their customer service is great . |
| Haley T. | ⭐ | No review provided. | Horrible service, over priced, awful customer service. This company are theives. |
| Tim P. | ⭐⭐⭐⭐⭐ | Service is top notch. Very few problems, but when there are the problem is taken care of quickly. | No review provided. |
| Marie B. | ⭐⭐⭐ | they aren’t the best, but they are better than most in town. Unless I switched to ALLO, this is the best that can be had in this town. | No review provided. |
| E. D. | ⭐⭐⭐⭐ | Great service and awesome strength I would definitely recommend it to anyone and it’s very reasonable priced | No review provided. |
| Wanda D. | ⭐⭐⭐ | Has issues paying my bill and when tried to get it done I had 3 different times had rude customer service to go pay in person. Finally got a hold of a person that helped and was very considerate..help with the problem | No review provided. |
| Leona N. | ⭐⭐⭐ | it is a pretty good service have used ut a few years probably keep using | I like to service for what I pay for have had it for a few years and probably will keep it |
| Heaven R. | ⭐⭐⭐ | Always having issues with their service. It goes in and out. I am always losing connection | No review provided. |
| James D. | ⭐⭐⭐ | I have had some problems with losing service and not getting an answer to my question when I have called | They raise prices on a annual basis and make me call to get the services adjusted to a rate I am comfortable paying. There are several channels I like that are in the higher tier so they can charge me more |
| R. A. | ⭐⭐ | It’s way over priced but no other provider in town can offer enough speed and data to work from home. | No review provided. |
| Angelah M. | ⭐ | They aren’t good. I would rather go somewhere else than them, because they suck. | No review provided. |
| Linda M. | ⭐ | THEY ARE VERY UNRELIABLE AND DO NOT GIVE YOU CREDIT FOR SERVICE YOU DO NOT RECEIVE | THEIR SERVICE IS REALLY BAD AND THEY DO NOT TAKE CARE OF THE PROBLEMS WITH THEIR SERVICE. IT IS THE ONLY SERVICE AVAILABLE TO ME WHERE I LIVE, SO THEY DO NOT CARE TO FIX THE PROBLEMS |
| Jimmy R. | ⭐⭐⭐⭐ | They provide me with consistent internet reliability for about what I expect | No review provided. |
| Vicky G. | ⭐⭐⭐⭐ | Works for us and meets our current needs. Service has been consistent and no continuing problems. | Provides adequate programs that are what we want to view and cost is most reasonable. |
| Jonathan C. | ⭐⭐⭐⭐ | Was excellent at first, but after a year or so the connections cut out all the time. | It’s the only cable provider we have in my location. Other than satellite provider. |
| Danielle N. | ⭐⭐⭐⭐⭐ | that was the provider in the house when I moved in here. Because I decided to move into a sober living house to improve my life and learn how to live a sober life. optimum was the internet provider that was already hooked up in my house. i’am extremely happy with the company and their service they provide for all the women who live here with me. | No review provided. |
| Amparo W. | ⭐⭐⭐⭐ | No review provided. | Cause they have great service.And products to choose from , all over the place |
| D. H. | ⭐⭐⭐⭐ | No review provided. | Always very helpful, thay always want to make sure you are satisfied. And they call back when they say they eill |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Destiny G. | ⭐⭐⭐⭐⭐ | Love them they’re great. Great internet speed. Constant. WiFi doesn’t go out a lot. | No review provided. |
| Adam S. | ⭐⭐⭐⭐⭐ | I have a premium service at a fair price and never experience outages. I also have coverage in every part of my apartment. | No review provided. |
| Wilma B. | ⭐⭐⭐⭐⭐ | Because I have no trouble with my internet any longer. | No review provided. |
| Volina M. | ⭐⭐ | They are very expensive. I do not feel it is worth it. But they r the only ones in area. | No review provided. |
| Destiny G. | ⭐⭐⭐⭐⭐ | No review provided. | I really like them. They are constant and reliable. The same price all the time. |
| Tom P. | ⭐⭐⭐ | No review provided. | The service if good and reliable but the cost is high every month. I like its liability but dislike the price. |
| Deloise P. | ⭐⭐⭐⭐⭐ | No review provided. | Optimum came in and setup my equipment fast and efficiently and have been on top of their game whenever we have had an outage. |
| Alisa Thompson | ⭐⭐⭐⭐ | No review provided. | I have had a good experience with my service this far and have had no complaints about the services. |
| Christian P. | ⭐⭐⭐⭐⭐ | No review provided. | I think they provide exceptional service and they do so much when it comes to my internet. |
| Andrea F. | ⭐⭐⭐⭐⭐ | No review provided. | I’ve never had any problems when I have dealt with them. It has always been easy to deal with them. |
| Gary W. | ⭐⭐⭐⭐⭐ | No review provided. | Great line up and reliable. It has the channels I enjoy watching. I keep it on most of the day. |
| Cindy D. | ⭐⭐⭐⭐ | Because I am very pleased with them overall, but if they lowered prices I would give them top rating | No review provided. |
| Mike D. | ⭐⭐⭐⭐⭐ | Great service and great price. I’ve been more than satisfied with their service. | No review provided. |
| Cindy B. | ⭐⭐ | It drops a lot and it is expensive, my family pays a lot less because they have competition | No review provided. |
| Robert L. | ⭐⭐⭐⭐⭐ | They are the only option for internet in our area. And the broadband services are very unreliable with their service | Their prices continue to increase and the service stays the same. But they are the option for the rural area in which we live. |
| Rhonda F. | ⭐⭐⭐ | Service is slow to upload sometimes when watching YouTube and sometimes lap top shows no connection | Too expensive, channels removed, too many channels cost extra, some channels seem scrambled |
| Michael B. | ⭐⭐⭐⭐ | Sometimes there are dips in service were performance and communication are lacking | The communication between myself as a customer to optimum as a provider is less than acceptable |
| Alexander S. | ⭐⭐⭐⭐ | It work good and service do it work just okay and they work well to do a job | It not losing singal for fast and has a good price tag you love to pay for right now. |
| Melanie J. | ⭐⭐⭐⭐⭐ | Because they are very good at working with you and provide great service | No review provided. |
| Holly G. | ⭐⭐ | The service is terrible and the people are rude. It’s the only option and incredibly overpriced. | No review provided. |
| Bob B. | ⭐⭐⭐⭐ | Their internet is fast, secure, and very reliable. My partner and I can use it at the same time with no problems | They are very reliable with a good variety of channels offered. My partner and I often watch different channels at the same time with no problems. |
| Christopher G. | ⭐⭐⭐⭐ | Sometimes customer service wasn’t not always the most clear. They messed up billing a few times | Cable always seemed to work fine. I never had any issues that I had to deal with. |
| John B. | ⭐⭐⭐⭐⭐ | No review provided. | It’s reliable and I love watching cable on this service. It helps me make friends when I host movie night |
| J. E. | ⭐ | No review provided. | When they took over from Suddenlink the first thing they did was raise all the prices to where you could not afford it and they did not provide anything new |
| Lilly L. | ⭐⭐⭐⭐⭐ | No review provided. | Its very concurrent me kids live it i can watch anything i want on there the cable is always wonderful never no issue i just love it |
| Tressie W. | ⭐⭐⭐⭐ | No review provided. | It has all the best movies n no interrupting Internet service. It’s fast n speedy n doesn’t cost a arm n a leg |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Edward G. | ⭐⭐⭐⭐ | It was quick enough it wasn’t slow it was almost the same speed as the internet that I have already. | No review provided. |
| Pat B. | ⭐⭐⭐⭐ | I have a home office account grandfathered from Cox many years ago that works for me. | No review provided. |
| D. C. | ⭐⭐⭐⭐ | No review provided. | Not applicable or i’m not exactly sure why I gave that specific answer. I don’t know. |
| D. D. | ⭐⭐ | No review provided. | Only one in area so the only that are offered this is crap I xca nonly say so much. |
| Debio P. | ⭐⭐⭐⭐ | No review provided. | Don’t know I love the way it looks and it’s picture looks great good to look at. |
| Joseph B. | ⭐⭐ | It’s s good source of Internet that provides reliable Internet service | No review provided. |
| Adolf O. | ⭐⭐⭐⭐ | Is easy to use and i think i can recommend it for live tv streaming, the network might be bad sometimes and its works better when connected | No review provided. |
| Don D. | ⭐⭐⭐⭐⭐ | THEY ARE THE BEST SERVICE AVAILABLE IN MY AREA AND THEY ARE THE ONLY SERVICE I WOULD USE | GREAT CHANNELS AND NO BUFFERING VERY LITTLE DOWN TIME AND GREAT CUSTUMER SERVICE RESPONSE |
| Steve R. | ⭐⭐⭐⭐ | No review provided. | I gave opium the overall rating as good for the cable serviced I recieve because so.etimes the service will blank out forgot reason |
| Abdulazeez A. | ⭐⭐⭐⭐ | No review provided. | The reason why I gave overall rating to Optimum is, I used the device for more thirty years, but didn’t have any bad encounter with it. |
| Robert L. | ⭐⭐⭐⭐ | No review provided. | Because they have low prices and good customer service. The end of response |
| Amy A. | ⭐⭐⭐ | No review provided. | I’ve never had this service and I don’t have cable. I don’t have a TV at moment. And I have not had cable tv in years now. Last cable I had was from Comcast. Cable is too expensive. Way too expensive if you ask me. |
| Carlos E. | ⭐⭐⭐ | No review provided. | They are good and very reliable and they are very kind and helpful people.m |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Nashema H. | ⭐⭐⭐ | No review provided. | I’ll give it a four star rating it could have better channels and more options |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Amy M. | ⭐⭐⭐⭐⭐ | It has never failed me. Amy issues with billing are always taken care of swiftly. | No review provided. |
| Jaqwan P. | ⭐⭐⭐⭐⭐ | I like the service they provide the equipment was easy to set up and the sale rep was cool. | No review provided. |
| Leslie Schwartz | ⭐⭐⭐ | I don’t use it that much! Out of the house most of the day! I come and go through out the day ! | No review provided. |
| Gary S. | ⭐⭐⭐⭐ | No review provided. | Very responsive and easy to deal with, plus their service has been reliable. |
| Name L. | ⭐⭐⭐ | No review provided. | It is effective. Does not stand out overly, but gets the job done. Average rating. |
| Natalie C. | ⭐⭐⭐⭐⭐ | No review provided. | I’ve never had an issue with them. The price is fair in my opinion for the services I get. |
| Margaret T. | ⭐⭐⭐ | Optimum’s service is not always reliable, and it can be difficult to reach a customer service rep. However, when the crew does come out to fix something, they are pleasant. | No review provided. |
| Doug H. | ⭐⭐⭐⭐ | they came and hooked up everything when they said they would and helped me get it set up on my computer | theyre good so far no problems its 3 yrs and i have not had any issues the price is right and it very rarely if at all shuts down other for reason beyond their control . |
| Saundra L. | ⭐⭐⭐⭐ | I have them a good rating because they are a good company that I want to keep for a. little while | Overall me and my roommate spit up all the bills so I don’t pay all the bills by myself I have help |
| Melissa N. | ⭐⭐⭐⭐⭐ | Because it’s good and I like everything about it so yeah that’s it and stop asking for my opinion, thanks | No review provided. |
| Debra B. | ⭐⭐ | The internet connection keeps dropping and sometimes you can’t get back on. | Several stations go out while your watching them and don’t come back on until the next day |
| Molly Z. | ⭐⭐ | optimum is the only provider available in my area so i dont have a choice. the prices do not match the internet speed i would like | No review provided. |
| M. B. | ⭐ | I didn’t have a choice.There is nothing else to say. | No review provided. |
| Lisa C. | ⭐⭐⭐⭐ | Its good and easy to install but it is expensive then other internet providers | Optumum is. Good cable company but it is way to expensive it should be 50 cheaper |
| M. C. | ⭐⭐⭐ | ok but need to lower price as they are a ripoff that’s how I feel that’s it | feel it not sure what else I should say. my gut feeling is that that’s it. ok |
| Shawuaya F. | ⭐⭐⭐ | It’s cool I guess can’t really say right. Ow just got back on it it’s been okay so far | I would give it a 7.5 out of ten it could be a lil better they can get better to e honest |
| Kalessi J. | ⭐⭐⭐⭐⭐ | I Gave the Internet provider a high score because I never have any issues… | No issues with services the rating is great as a service…It’s costly but well worth it |
| Brittany R. | ⭐⭐⭐⭐ | I like that Optimum is better than Verizon because we have WiFi in the home but I dislike that calls drop sometimes. | No review provided. |
| David T. | ⭐⭐⭐⭐ | No review provided. | Because it was the closest to my house and it was a very good service plan and they have good quality WiFi and internet |
| Angel R. | ⭐⭐⭐⭐⭐ | No review provided. | Mainly because they have awesome service and I never had issues with them or with their services |
| John S. | ⭐ | No review provided. | None because I don’t understand it well and his family is a good guy to me know that he |
| Brianna M. | ⭐⭐⭐⭐ | No review provided. | I have never had any problems with optimum. I enjoy the service, and their customer service is great |
| Jennifer K. | ⭐⭐⭐⭐ | No review provided. | Optimum has always been a great company. They have never given me any issues and their customer service has always been great |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Eric H. | ⭐⭐⭐⭐ | Works well and is quick and easy to use. I am satisfied with the results and how it operates | Reliable and offers a variety of channels and programs to view. Picture quality is great |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Get R. | ⭐⭐⭐⭐⭐ | Optimum aka Suddenlink is a high quality internet provider. I have experienced very little issues with them. | It is a good service for my workplace I do not use them at home just fyi bruh |
| B. C. | ⭐⭐⭐ | pretty great! it was okay! i liked using it because of how useful it was to use. | No review provided. |
| Alexander S. | ⭐⭐⭐⭐⭐ | No review provided. | Optimum TV offers excellent value, whether you live in an area that gets only cable internet or one wired for fiber-to-the-home. Internet-based TV packages are available for as little as $35 per month (for basic TV), while the higher-tier plans offer high channel counts for the price. |
| Maliyah E. | ⭐⭐⭐⭐ | No review provided. | Its okay wish there was some improvements but overall is good. It is easy ti set up |
| Hannah S. | ⭐⭐⭐⭐⭐ | No review provided. | There okay I have had some issues with service and there customer service. Takes a while to reach someone |
| Kika A. | ⭐⭐⭐⭐ | No review provided. | Optimum (Suddenlink) earns a 4.2/5 rating. Likes: fast speeds (up to 940 Mbps), reliable connections, and a wide coverage area. Dislikes: high prices, data caps (1TB), and inconsistent customer support. Additional fees for equipment and installation can add up. While not perfect, Optimum’s strong speeds and availability make it a solid choice for those seeking cable internet, despite some drawbacks. |
| Jekeysia T. | ⭐⭐⭐⭐⭐ | No review provided. | It’s fast Affordable Easy to install Customer service representative was awesome |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Amy M. | ⭐⭐⭐⭐ | No review provided. | I give this cable service a rate of 9 out of 10 because its pretty fast and not too expensive. |
| Alina W. | ⭐⭐⭐⭐ | i do not find myself to like or dislike anything about optimum (suddenlink) | No review provided. |
| Carley R. | ⭐⭐⭐⭐⭐ | They have been extremely easy to work with and if we had any issues they fixed it right away | No review provided. |
| Kristina D. | ⭐⭐⭐⭐⭐ | No review provided. | They have been very reliable liked having the cable service so far. :g: |
| John B. | ⭐ | No review provided. | Don’t like it enough to talk about it so let’s not get into all of this so no |
| Oluwatosin A. | ⭐⭐⭐⭐ | No review provided. | Optimum offers great value to customer,by offering packages that that do deliver great contents on every genre of information,entertainment etc |
| Cameron S. | ⭐ | No review provided. | I never used them before but they were worse than my current provider that I currently have |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Donna S. | ⭐⭐ | It shuts down all the time. It rediculas! I hate dealing with the contunus shut downs. | No review provided. |
| K. B. | ⭐⭐⭐⭐⭐ | No review provided. | Another great service. Only heard good things about them. Never heard of a problem |
| An H. | ⭐⭐⭐ | No review provided. | To try to use it but we actuary didn’t always need it so we’ll keep it if it is necessary |
| John S. | ⭐⭐⭐ | No review provided. | It’s reliable and helps me get to the service ya I wa t |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Sami A. | ⭐⭐⭐⭐⭐ | No review provided. | outstanding performance great job nice work connectivity innovative high quality brand trusted fantastic service great performance live work speed of net i love this site |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Leah M. | ⭐⭐⭐⭐ | No review provided. | I love the price and the program that they show and that’s I have to say about it |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| P. S. | ⭐⭐⭐⭐⭐ | No review provided. | I think it is a great cable service. I hope to keep using it in the future. |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Deborah W. | ⭐⭐⭐⭐⭐ | ive been with them for 11 years. they take care of every thing very well. if some time im not pleased ill switch. | No review provided. |
| Sheryl B. | ⭐⭐⭐⭐⭐ | The Suddenlink optimum wifi Seemed to me like it is very easy to get and use | No review provided. |
| Rose H. | ⭐⭐⭐ | No review provided. | it is a company that I think could do better. its not what I like but others may like it. |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Anna C. | ⭐⭐⭐ | Our internet speed could be better and it has a tendency to drop service at least once or twice a month and interrupts my work and my streaming service. | No review provided. |
| Terry C. | ⭐⭐⭐ | No review provided. | Great service always works very affordable I like it great speed easy to use. |
| Jennifer D. | ⭐⭐⭐⭐ | No review provided. | Never had a problem with them. They’re the best. Customer service is very knowledgeable so is the technicians. |
| Tara M. | ⭐⭐⭐⭐ | I think they could come down on the price more than they do. As well as no hidden fees | The same reason as before. I think they should come down on their prices and no fees |
| Sandra H. | ⭐⭐⭐⭐ | We had an outage for over 12 hours and they couldn’t give me an estimated restoration time | No review provided. |
| Steve P. | ⭐⭐⭐⭐ | Just started living here 5 months and they have upgraded us twice ,just to do it | Everything is fine no problems what so ever they have constantly kept our services going fine !! |
| Jessa C. | ⭐⭐⭐⭐⭐ | Using optimum as an internet provider has been overall extremely satisfying. The get extremely well service. I have unlimited data. I don’t like having internet outages but they do work to have it restored as quickly as possible. | Overall my service with optimum as my cable service provider has been satisfactory. I really have no fault with the service. The only fault I’d have was during hookup and installation. The way they ran the cable from the outside to inside my house was unsatisfactory and they wouldn’t send anyone back out to fix it. |
| Kaula S. | ⭐⭐ | Slow pretty much all the time unless there is only one user connecting and forget FaceTime | No review provided. |
| D. P. | ⭐⭐⭐ | No review provided. | Optimum (Suddenlink) has a lot of outages and when I call for service I do not get a person to talk to. The wait time to get it fixed is long. The number of chanels I get is ok but not great. The company is locaed locally so that is a plus. |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Prasan B. | ⭐⭐⭐⭐⭐ | I give it 5 start rating I’m extremely satisfied with how they have worked with us. | No review provided. |
| Jillian K. | ⭐⭐⭐ | Because it was initially for my roommate. So I went with the locally used internet company. | No review provided. |
| James M. | ⭐⭐⭐ | Techinal issues resolved through online contact very reliable and quick very timely. | No review provided. |
| Cotina C. | ⭐⭐⭐⭐⭐ | Because that’s the only provider we have where I live. And so far they are the fastest. | No review provided. |
| Serenity T. | ⭐⭐⭐⭐⭐ | Optimum has always been reliable and has always had great prices compared to others so that is why I gave it this rating. | No review provided. |
| Joseph L. | ⭐⭐ | They have great high quality service and fast connections for a reliable network at a good price. | No review provided. |
| Jayden Ernst | ⭐⭐⭐⭐⭐ | I like the connection speed and I like how the costumer service is so fast to reply. | No review provided. |
| Corey L. | ⭐⭐⭐⭐ | No review provided. | I’ve been with him for over 5 years and really had no trouble and when I did I call them and they were out here right away and fix it. |
| George V. | ⭐⭐⭐⭐⭐ | No review provided. | Excellent choices for programming and the quality of the programs are great, |
| Jake K. | ⭐⭐⭐⭐⭐ | No review provided. | It does the bare mimnumun and is not consistent serviceand the is very slow. |
| T. W. | ⭐⭐⭐⭐ | They have a great service that I’m ok with the price per month is satisfactory and the Internet speed is excellent | I shouldn’t have to explain my rating but here it goes I’m completely satisfied with the service |
| Evelyn H. | ⭐⭐⭐ | Because I’ve been with suddenly (Optimum) for a long time, a lot of years. They are an ok company | No review provided. |
| Anne D. | ⭐⭐⭐⭐ | They have always handled any service issues quickly and promptly with good resolution | We have good, consistent service for a decent price. We have a good selection of the channels that matter to us. |
| J. K. | ⭐⭐⭐⭐ | The internet is awesome it’s the TV service that’s the problem But the internet speed is great I wouldn’t give that up for anything | Half the time it doesn’t work and even when it does it freezes up you can never watch an entire show straight through without it glitching especially the news |
| Tresha T. | ⭐⭐⭐⭐ | I like it but it sometimes lose connection, other than that it’s okay, I would recommend it! | No review provided. |
| Tiffani B. | ⭐⭐⭐⭐ | Optimum has affordable plans and the signal quality is good. I never have connection issues and the speed is fast. | No review provided. |
| Darrin W. | ⭐⭐ | I’m not satisfied with the overall Suddenlink experience and quality of their service. | I expected higher quality programs and higher quality services I’m just not satisfied with my choice of provider at all. |
| Ezra B. | ⭐⭐⭐⭐ | There service installation was not enjoyable and then they had broke router so they replaced it but wanna charge me for it when they broke it | Because service installation was good but they broke the modem and charged me |
| Mike G. | ⭐⭐⭐⭐ | Great customer service and great customer support I have to say would be the best. | Great customer service and great customer support is the main reasons that I can think of |
| A. E. | ⭐⭐⭐⭐⭐ | Completely satisfied with the service offered to me from Optimum and customer serivce is superb | The rating was appropriate because the service deserved to be rated high because of satisfaction |
| Kim G. | ⭐⭐⭐⭐ | Good provider with great service and it’s price fits my budget. The quality is great too | Price fits my budget, great service and quality. The provider just overall great and it’s fits all my needs |
| Mark A. | ⭐⭐⭐⭐⭐ | No review provided. | It’s as fast as I needed and then some actually. The main reason I even wanted the fastest deal possible, was a requirement for a certain type of service. |
| Jean S. | ⭐⭐⭐⭐ | No review provided. | They do not have a clear and responsive team and they have messed up multiple times |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| I. H. | ⭐⭐⭐⭐ | No review provided. | Its good and fast and I like it so much because its cheap, and really reliable. |
| Long N. | ⭐⭐⭐⭐ | No review provided. | Because optimum suddenlink worked better than the rest of the cable companies i used |
| Jonathan K. | ⭐⭐ | No review provided. | I think I would give it a try just to see if it’s good for me or not and if it’s not I’ll stick to what I have |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Rhona P. | ⭐⭐⭐⭐⭐ | No review provided. | it has many many channels, all that i need. sports, movies, documentaries. |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Nicole W. | ⭐⭐⭐ | No review provided. | I is a good reason and testing your speed is good I thing , the internet is good and speed can slow down or keepnup. |
| Carl W. | ⭐⭐⭐ | No review provided. | I don’t know what I should say here. Is it a guess or a truth.. nobody really knows |
| Michael B. | ⭐⭐⭐ | No review provided. | I know there’s better options out there but for what I can afford right now that’s all I can expect |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Tontanisha P. | ⭐⭐⭐⭐ | No review provided. | Because the speed and service is good for me and the quality of customer service is great. |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Markeal P. | ⭐⭐⭐⭐⭐ | It’s cheaper and they’re very helpful when needed. They allow extra days to pay the bill | They allow Cable with the internet with no extra pay. They also let us use the cable without the internet |
| Teresa T. | ⭐⭐⭐⭐ | It is a very interesting company with many great benefits and you can really have fast internet service | It is a great service that will provide fast internet service for you and your family |
| Velicha P. | ⭐⭐⭐ | I am satisfied with Optimum (Suddenlink) because when something goes wrong with the equipment I can get assistance by calling. Suddenlink (Optimum) charges too much for Internet and should look into what competitors are charging for the same services. I think that paying over $100 a month for internet is too much. | I gave Optimum (Suddenlink) the overall rating as a cable to be somewhat satisfied because of overpricing for their products. |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Katie W. | ⭐⭐⭐⭐ | Great service overall and easy to deal with because they have good customers. | No review provided. |
| James Hjll | ⭐⭐⭐⭐ | It’s a good brand and I was recommended to it by a good friend so it was a no brainer for me. | No review provided. |
| Donald J. | ⭐⭐⭐⭐⭐ | No review provided. | Fast and friendly service and quality components The right price for the service. |
| Allyson D. | ⭐⭐⭐ | No review provided. | Good Commection. Better customer service even better people that you talk to. |
| Milka Dominguez R. | ⭐⭐⭐ | No review provided. | FOR GOOD SERVICE AND AMAZING QUALITY AND LOW LEVEL OF AMOUNT. THESE ARE I LIKED. |
| Andrew M. | ⭐⭐ | Because they have a lot of outages and keep changing the bills after you lock in price. I also was promised a gift to switch to them never got because they made something up that they said I can not get the gift now. | No review provided. |
| Sally S. | ⭐⭐⭐⭐ | Overall good service with few outages. It works well in my small apartment. | I don’t get very many channels, and it would be better if seniors had a really low price since many are low income. |
| Donna Marie B. | ⭐⭐⭐⭐⭐ | To be honest they are the ONLY provider in my area but they still get a 5 star rating because there is no buffering, very very minimal outings and there have never been any problems in general. It would be nice if they were cheaper tho. | No review provided. |
| Angela P. | ⭐⭐⭐ | Suddenlink is the only provider for our area but I could use lower rates and they are difficult to get ahold of for billing as well as their paydite doesn’t always work. Kinds frustrating. | Also difficult to get ahold of them concerning bills and services The Cable is fine but we could do without. |
| Kathleen M. | ⭐ | No review provided. | I don’t use them with my phone so not useful at all not need them noooooooot |
| Autumn C. | ⭐⭐⭐⭐ | No review provided. | Works amazing with all TV in household. Never had any issues with the brand. |
| April K. | ⭐⭐⭐ | No review provided. | They are the best in the town better yet the best in the states no other can compare |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Matthew K. | ⭐⭐⭐ | No review provided. | None that 8 can thin off honestly we are rhe complerw beat clearly and honestly I’m happy |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Lily R. | ⭐⭐ | No review provided. | it alright it could definitely be better but jt works overall which is fine |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Clarence A. | ⭐⭐⭐⭐ | I wish they were a little cheaper, otherwise this is a very good service, no other complaints. | No review provided. |
| Lena Wright | ⭐⭐⭐ | No review provided. | I don’t know what I’m talking about lol but yeah Applebee’s I don’t have a fruit game. |
| Laurie B. | ⭐⭐⭐⭐ | They were not able to connect our internet the first time they came. They requested someone to pull the cable from the street. A company came and did it. All was well until a few days later, someone else came and screwed it up so they had to come and do it again. It took about a week to get our internet up and running. | No review provided. |
| Angelica R. | ⭐⭐⭐⭐ | There’s was no hassle signing up and I enjoyed the ability to get everything taken care of. | No review provided. |
| David P. | ⭐⭐⭐⭐⭐ | The company handles my questions easily and quickly, and I am very happy with the service | I am very happy with them and have never had a problem and when I have a question, it is handled quickly |
| Anita D. | ⭐⭐ | i got the service at a low price and then over the months and years the cost has steadily increased | No review provided. |
| B. G. | ⭐⭐⭐⭐ | Don’t like rate increase I think for 300 MG 80 is to much to pay. Especially when I have been a Customer for over 10 years | They are a good cable provider , offer numerous channels and there not very many outages |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Maria Mill | ⭐⭐⭐⭐⭐ | Why does it offer good service that I need. These it the service I like to use. | No review provided. |
| Nancy W. | ⭐⭐⭐ | I haven’t interacted with them. We have no had any problems with internet so no reason to be in touch with them. | No review provided. |
| Edward M. | ⭐⭐⭐⭐ | For the most part the connection meets my needs, intermittently it does cut out but I suppose that may be all companies. | No review provided. |
| Yvonka H. | ⭐⭐⭐⭐ | I like it cause it was close to my regular provider who I have for about a year. | No review provided. |
| Hope B. | ⭐⭐⭐⭐⭐ | Because it’s a great service and I have no problems the wifi speed is great. | No review provided. |
| Andrea C. | ⭐⭐⭐⭐⭐ | Because it’s a good provider it I never have any issues and have good price. | No review provided. |
| Scott G. | ⭐⭐⭐⭐ | I have few problems and the service is always dependable. Price is also okay. | No review provided. |
| Steve H. | ⭐⭐⭐⭐ | Great service and customer service Reasonable price Easy set up and maintenance of equipment. | No review provided. |
| Elsa N. | ⭐⭐⭐ | Im not sure. Geuienlybi a shidwh keisha I js want morny cause im broke sosososo aiaha. | No review provided. |
| Reanna L. | ⭐⭐⭐⭐⭐ | I have been with them for years now and they have done nothing but provide the best service possible. | No review provided. |
| Ryan S. | ⭐⭐⭐⭐⭐ | I love Optimum. The brand is just such a timeless one and they are always there for you through thick and thin. | No review provided. |
| Janis S. | ⭐⭐ | They charge too much and the service is unreliable and keeps fluctuating which makes us upset. | No review provided. |
| Bob W. | ⭐⭐⭐ | It’s not much but it’s the only game in town. They offered me a great initial deal, but they’ve fallen short since then. | No review provided. |
| Tyvonnia B. | ⭐⭐⭐ | The price could be a bit better and the customer service could also be better. | No review provided. |
| Bennett M. | ⭐⭐⭐ | They are the only one in this area they are a monopoly , but most seem about the same. | No review provided. |
| Susan C. | ⭐⭐ | I lose WiFI daily and usually have no internet in my bedroom fifty percent of the day. | No review provided. |
| Alexandria S. | ⭐⭐⭐⭐⭐ | I have been a very happy and satisfied customer of optimum for a few years now. If I’m on need of assistance, the representative will always assist me in the best way | I am very satisfied with optimum and the services that they provide for me. I have always had a very memorable experience with optimum |
| Carol K. | ⭐⭐⭐⭐ | Becasue they have worked so well. I have had no issues with the company and everything has worked perfect. | No review provided. |
| Talitha W. | ⭐⭐⭐⭐ | I like the service and I like the customer service and the price is fair too. | No review provided. |
| Marc C. | ⭐⭐⭐⭐⭐ | No review provided. | Because they are great service providers. If I ever have any issues customer service solves it. |
| Al D. | ⭐⭐⭐⭐⭐ | No review provided. | Excellent HD clarity on all programs, videos, movies, sports and media. A large variety of enjoyable content, including personalization. |
| Pops John | ⭐⭐⭐⭐⭐ | No review provided. | It’s better than it’s competitions in the market and it’s customer service is great. |
| Joe Cac | ⭐⭐⭐ | No review provided. | Service is fine. |
| Oumar B. | ⭐⭐⭐⭐ | No review provided. | I am only very satisfied and my family loves it, I have all I want that’s the reason why I’m satisfied. |
| Michele M. | ⭐⭐⭐⭐ | No review provided. | Optimum (Suddenlink) has just gott too darn expensive…And interruptions a lot I often wonder if I should just forget it and gom with another but Imjust dont want the hassle. |
| Angeles G. | ⭐⭐⭐⭐⭐ | No review provided. | I have it and it works just great they have very high speed internet you can connect more than 10 devices. |
| Gail A. | ⭐⭐⭐⭐ | No review provided. | I think the service is fine. I don’t have anything to complain about. They do what I expect. |
| Dawn K. | ⭐⭐⭐ | No review provided. | As far as Kable service, they’re decent and gives you what you want, but their prices are higher than anyone else is currently. |
| Robin S. | ⭐⭐⭐⭐ | No review provided. | I don’t like it when bill is due they would not give me time and they didn’t give the time. |
| William Rodriguez | ⭐⭐⭐⭐ | No review provided. | I’ve had it for so long they always deal with all my issues and calls when I I ask. |
| V. P. | ⭐⭐⭐ | No review provided. | I gave Optimum (Suddenlink) a low rating because the service is consistently unreliable. The internet often cuts out without warning, and customer support is difficult to reach or not very helpful when I do. The prices have increased over time, but the quality has not improved. I expected better service for what I’m paying. |
| Nicol R. | ⭐⭐⭐⭐ | No review provided. | Because I have used it and try it before and I considered the internet it’s fast it’s not the best but not the worst. |
| Sue B. | ⭐⭐⭐⭐ | No review provided. | Too expensive. Old equipment and not good customer service Price changes rzndomly. |
| Brenda Mollen | ⭐⭐⭐⭐⭐ | No review provided. | It’s very good service provider for the extension area we live in a large town. |
| Henry C. | ⭐⭐⭐⭐ | No review provided. | Plenty of channels with good picture quality and very few outages. Good amount of popular channels. |
| Alex J. | ⭐⭐⭐ | No review provided. | It’s not too my expectations but I’m trying to a just with what goes on with my internet and I’ll be switching sometimes soon. |
| Kayvon T. | ⭐⭐⭐⭐ | No review provided. | Because it’s been very well satisfying so far , I would have to say. I like it. |
| Jim R. | ⭐⭐⭐⭐ | No review provided. | Easy to use and fun and good value for money and has lots of channels and it’s easy to setup. |
| Debbie T. | ⭐⭐⭐⭐⭐ | No review provided. | Been with the company for over 30 years. It is pricey. I probably could get a better price if I bundle my cellular with them. |
| B. V. | ⭐⭐ | No review provided. | Not happy with quality, high price and lack of personalized customization features. |
| Jessica S. | ⭐⭐⭐⭐ | No review provided. | Too expensive but wifi streaming is good. |
| April V. | ⭐⭐⭐⭐ | No review provided. | Optimum has the best prices for bundling.Ive been using their service for years. |
| Kate P. | ⭐⭐⭐⭐ | Main complaints have been too many outages, but over all okay. Set up originally was easier than I thought it would be. | No review provided. |
| Thomas P. | ⭐⭐⭐ | It’s good but it is way too expensive. The internet speed is good but it shuts down too often | No review provided. |
| Derrick L. | ⭐⭐⭐⭐ | I have a huge dislike for automated calling service. they need a way to talk to a human from the second you call in | there are moments where the service just cuts out maybe a minute or two but there’s no warning |
| Keith T. | ⭐⭐⭐ | Because it’s the only one I trust and I will only try | No review provided. |
| Stephen B. | ⭐⭐⭐ | No better than my previous provider and the sales rep was obnoxious and pushy | No review provided. |
| Tolu K. | ⭐⭐⭐⭐ | Customer service excellent and internet service is so good and reliable and their price is affordable and reasonable | No review provided. |
| J. S. | ⭐⭐⭐⭐ | I have optimum an overall rating because I am completely satisfied with the services | I gave Optimum an overall rating because I am completely satisfied with the services |
| Joe M. | ⭐⭐⭐ | They are too high priced and are climbing higher by the month. Soon I will have to disconnect after 25 years | They are a horrible brand that does not care about its customers. All about the money |
| Genna A. | ⭐⭐⭐⭐ | Great deals and 5g service I have had the company for years and it’s very reliable | The ey are a great company and Informative employees also great service with the internet |
| Fred P. | ⭐⭐⭐ | Too many updates that shut the TV at night. This is very bad!I don’t want p | They need to get better at what they do. There are too many times that I have to reset the cable box. |
| Roae C. | ⭐⭐⭐⭐ | Not as good . Because the internet keeps on frozen sometimes the speed isn’t strong enough. | No review provided. |
| Adam L. | ⭐⭐⭐⭐⭐ | Because I’ve never had any difficulties or interruptions with the internet streaming service it seems to be very fast and uploads and download these to go very well | Because because they’re cable line up any their channels all coming crystal clear and high definition without any issues or lag or any kind of reef digitizing |
| Jazmin S. | ⭐⭐⭐⭐⭐ | I get the best price for fiber Internet fast costumer service and rapidly responding to outages | No review provided. |
| Gregory B. | ⭐⭐⭐⭐ | Haven’t had any problems since I started using optimum Internet service. As long as they don’t raise the price. | No review provided. |
| Revan S. | ⭐⭐⭐⭐⭐ | The optimum (suddenlink) affordable connectivity program helps to stay connected faster service as a internet provider. | No review provided. |
| Fred S. | ⭐⭐ | they have poor customer service, it takes forever to get a warm body to talk to | it is very expensive, with repeat programming, customer service is the worst |
| Vanessa M. | ⭐⭐⭐⭐ | They are very helpful with any issues you have. They offer a lot of information and help. | They offer a lot of different plans and they try to work with you and what is in your best interest |
| Chris L. | ⭐⭐⭐ | It works most of the time . Compared to other providers . I am satisfied with optimum | No review provided. |
| Slatta G. | ⭐⭐⭐⭐⭐ | They provide service as we required at a desirable price. I will definitely recommend this to my fiends | They provide greater service as required and we are satisfied with their service. |
| N. T. | ⭐⭐⭐⭐⭐ | Because it prevents everything I need and nothing that I don’t And I love that they have the newest episodes on mine the rv | No review provided. |
| Cheryl D. | ⭐⭐⭐ | The only internet provider in my area that is ok for the price Only net wifi have a fitestick | I daid only provider in my area that is the cheapest, only need wifi have a firestick |
| Adrienne S. | ⭐⭐⭐⭐ | I haven’t had them very long, but I haven’t had any issues in the connections. Been good in the speed has been fast. | No review provided. |
| Shaun F. | ⭐⭐⭐⭐ | The uptime is excellent, their fiber service is very fast, and we haven’t had any real issues with them overall. The one issue that we did have turned out to be a power company issue (bad grounding) but they came out, found the problem and told us who we needed to contact with no issues at all. | No review provided. |
| Claudia K. | ⭐⭐⭐⭐ | It’s easy fast and cheap . I like the internet service . It’s easy customer service too | No review provided. |
| Jasmin B. | ⭐⭐⭐ | Optimum provided our internet needs (work, streaming and wifi services) pretty well. Although there are times the signal is poor but eventually comes up at a normal rate. | No review provided. |
| Keska C. | ⭐⭐⭐⭐⭐ | They always are extremely helpful and provide me with all my needs. I don’t dislike anything about Optimum. | Im very satisfied because it meets all my expectations and more. I get all the great quality service with optimum |
| Janice L. | ⭐⭐⭐ | Their policies are very strict and the signal isn’t very strong. If the strength of the connection was more consistent, i feel like my moneys going to the right place. | No review provided. |
| Lisa V. | ⭐⭐⭐⭐⭐ | I had this provider for more than 20 years and only great service was and is being provided. | There is nothing bad to say when you have not yet experience any flaws with Optimum. |
| Eva S. | ⭐⭐⭐⭐ | It’s always on point when I need it dependable and efficient… Very satisfied with service. | It meets all of my cable tv and internet service and streaming service needs |
| Kathy A. | ⭐⭐⭐⭐ | The service is very good. However every. Year the price goes for services go up. | The cable service is reliable with a great variety of programming for a reasonable price. |
| Geoffrey G. | ⭐⭐ | The customer service stinks. They tell you one thing and then the next rep tells you another. I will not be going back. | I was with Optimum for over 20 years and the way they treated me when I had to relocate made me switch to Verizon. I ain;t going back. |
| Johnathan K. | ⭐⭐⭐ | Optimum has had their ups and downs randomly. Sometimes my internet will just cut out for no reason and same with my tv service | Sometimes the cable will cut in and out or sometimes the picture will be laggy on my smart tc |
| Paula A. | ⭐⭐⭐⭐ | I don’t see why it has to cost so much. Optimum is expensive tor what you get. | Just like the internet service I don’t know why it should cost so much. The Optimum cable service is expensive. |
| Knute B. | ⭐⭐⭐ | Pricing and speed could be better for home service television and for my home internet service | The service including television and internet, has been acceptable with little problems |
| Kathleen K. | ⭐⭐⭐⭐ | Looking for something close to my residence and they were the only in my area | Because they gave me a promotion at first and the price was great and then it chaged |
| Barbara B. | ⭐⭐⭐⭐⭐ | Service is always phenomenal although phone service is horrible because you’re dealing with “press this, press that, etc.” & it’s too difficult to get through to a live person who speaks English well enough to understand what you want/need & get it done. | As I said before, Optimum is totally reliable as I’m told, if necessary, when service in my area will be “out” although it happens very infrequently. |
| Renee A. | ⭐⭐⭐⭐ | I like it. I haven’t had any problems with my service is fine it’s good with me | It’s a great service and I have no problem with it . I am satisfied with my service |
| Karen C. | ⭐⭐ | Occasional screen freezing and network outages of a few minutes usually occurring during the evening hours. | while watching television during the evening the picture freezes and the sound drops out for a few seconds. |
| Henry J. | ⭐⭐⭐⭐⭐ | I like how optimum is preety fast when it comes to internet and honestly it’s worth what I payed for I really never have a problem with it. | Optimum is a really good cable company in my opinion it’s very easy to navigate and i hardly ever have issues with it. |
| Amadou G. | ⭐⭐⭐⭐⭐ | It’s great and for everybody’s comfort that’s why I love it and everyone should use it | No review provided. |
| Barbara T. | ⭐⭐⭐⭐⭐ | I gave optimum that rating because it is a very good service and it’s fine d | No review provided. |
| George K. | ⭐⭐⭐⭐ | fast, accurate, reliable not many problems fair price like the service I like optimum better than other internet providers | No review provided. |
| Manjit K. | ⭐⭐⭐⭐ | I like this service, it provides Good service and many entertaining programs. | I got good package. Service is very good, happy with customer service. Sometime problems too but they fix. |
| J. T. | ⭐ | Have had nothing but trouble for months now and optimum does nothing to fix it. Worst customer service | Again my tv hasn’t worked for months either and optimum doesn’t care. Gave me an inferior box as replacement according to optimum tech |
| Lori H. | ⭐⭐⭐ | They are a little on the expensive side but I had them for my cable already before I dropped my cable. Sometimes it’s on the slow side or jumpy but I guess it’s better than nothing. | No review provided. |
| Al C. | ⭐⭐⭐⭐ | I have had absolutley No problems with the service i subscribe to so far as i can tell | I have had very few problems using Optimum as my cable service and when there is a problem, they do repair it very quickly |
| Susan M. | ⭐⭐⭐⭐⭐ | No problems. Helped me get set up with the modem and new splitter cable. No problems once everything was set up | Reaching customer service is easy when I had questions on the bill. They signed me up for another special that lowered the bill |
| Mike S. | ⭐⭐⭐⭐⭐ | it’s everything that i needed as i brows the web for any and all info that i require. | I have few if any problems such as outages and those few times it has been rectified promptly. |
| Gary C. | ⭐⭐ | often there are outages and bad experiences with customer service and confusion on billing but really limited in changing providers | No review provided. |
| D. D. | ⭐⭐⭐⭐⭐ | Good price and service compared to other companies . Only company I can use in my area | No review provided. |
| Ced P. | ⭐⭐⭐⭐ | THey provide standard service. I basically get what I pay for which is good. | No review provided. |
| Dani L. | ⭐⭐⭐⭐ | Quality service with many channels with little outages. The price is high like any other option | I appreciate the reliable service offered by Optimum for cable. The cost is high but is expected for cable |
| Molly R. | ⭐⭐⭐⭐ | It was good but did not have everything I wanted it to have. I wished it was a little faster and I was not on hold as long as I was when something was not working. | No review provided. |
| Melodie W. | ⭐ | They have a terrible internet, it goes out constanly. To many prompts to speak to customer service . | They are terrible. goes out constantly, 20 minutes to speak to someone in customer service |
| Christopher K. | ⭐⭐⭐⭐ | It’s a good service. It meets my needs. I use it mostly due to the fact that everyone else in my building uses it. | No review provided. |
| Ellen C. | ⭐ | No review provided. | Limited amount ofstations i am paying for at a premium amount of money. I am not able to view my favorite shows as compared to other nejghbors with different cable subscriptions |
| Jame K. | ⭐⭐ | No review provided. | Because sometimes my bill is higher depending on how much data I use. I’m not sure if other carriers do the same |
| M. M. | ⭐⭐⭐ | No review provided. | All cable services are the same as long I get a reasonable price and they were the only ones in our neighborhood and I stayed with them |
| Patricia N. | ⭐⭐⭐⭐⭐ | No review provided. | I have had continuous good service from Optimum. When I needed a service call, the technician came promptly and resolved my problem. |
| Chris C. | ⭐⭐⭐ | No review provided. | It’s way too expensive and looking to cut the cord and go to direct tv stream |
| Jason A. | ⭐⭐⭐ | No review provided. | it is not the best when it comes to its streaming services and capabilities |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Nancy S. | ⭐⭐⭐⭐⭐ | totally satisfied with optimum internet would totally recommend, good pricing | No review provided. |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Nathaniel A. | ⭐⭐⭐⭐⭐ | Good connectivity. | No review provided. |
| Lashell R. | ⭐⭐⭐⭐ | Never had a problem. They are easy to deal with. The customer service is very nice and they get the job done. | No review provided. |
| Richard B. | ⭐⭐⭐ | Waiting for fiber connections – streaming slow – computer and customer service are at odds with each other. Computer says get fiber and 4 techs have been her and no fiber can be attached. | No review provided. |
| John B. | ⭐⭐⭐⭐ | Good teliable service good teasonable price easy to access and use. Nothing much else. | No review provided. |
| Edward A. | ⭐⭐⭐⭐ | I have not had any noticeable problems with my service. I have no further remarks. | No review provided. |
| Evelyn L. | ⭐⭐⭐ | How I feel about it is good like it ok I don’t have much to say it is ok. | No review provided. |
| Richard G. | ⭐ | Their service sucks and they raised my prices while I watch the service get slower and slower during summer by the beach. | No review provided. |
| Sean H. | ⭐⭐⭐⭐ | I would say because it’s a great company and I have had nothing but great servfeom them. | No review provided. |
| Darlene Daniels | ⭐⭐⭐ | IT OK THEY HELPED WITH LOWERING MY INTERNET. | No review provided. |
| Giorgi O. | ⭐⭐⭐⭐⭐ | It has a great service I am very satisfied with internet speed and whole customer service. | No review provided. |
| I. G. | ⭐⭐⭐⭐⭐ | Because the internet is always reliable and fast. Everyone in my building has this wifi. | No review provided. |
| J. P. | ⭐⭐⭐⭐ | It provides everything I need to execute tasks I need. | No review provided. |
| Drew Read | ⭐⭐⭐⭐ | It is a good standard company that does what it has to do for the most part. Sometimes there are outages but it isn’t very often and when they do happen it isn’t for too long of a time. Sometimes we even get notified before it happens. | No review provided. |
| I. M. | ⭐⭐⭐ | Usual brand,fair customer support. | No review provided. |
| Antanay W. | ⭐⭐⭐ | Suddenlink was easy to use and met my expectations and provided great service and feedback. | No review provided. |
| Rich L. | ⭐⭐⭐ | The service itself is decent, what isn’t decent is the price goes up too often. | No review provided. |
| Marie H. | ⭐⭐⭐⭐ | Have been a customer for many years and they have never giving me a problem. | No review provided. |
| Sandra H. | ⭐⭐⭐⭐⭐ | Because it’s the only service i would want they are reliable ,helpful ,easy to subscribe to ,worth the money I pay fir the internet . | No review provided. |
| Zuleika G. | ⭐⭐⭐⭐ | I currently do not have any issues as far as the interent going. It been reliable and constant. | No review provided. |
| Gladys C. | ⭐⭐⭐⭐⭐ | Very fast to upload, download,a video, affordable, reliable and very good price. | No review provided. |
| George B. | ⭐⭐⭐⭐ | Reliable internet connection. Reliable wi-fi. Fast download speed. Fast upload speed. | No review provided. |
| Meryl E. | ⭐⭐⭐⭐ | Service is excellent, with few interruptions. The customer service is very good. | The service is very good, with very little interruptions. Whenever there is an issue it is fixed quickly. |
| Marlon Scott | ⭐⭐⭐⭐ | Preference. | No review provided. |
| Kat S. | ⭐⭐⭐ | It is easy to use but could have better deals and sales for loyal customers. | No review provided. |
| Fatou S. | ⭐⭐⭐ | Sometimes this internet can be slow but at times it can be very quick and manageable. | No review provided. |
| Khari A. | ⭐⭐⭐⭐ | It was difficult to set up the equipment even with tech support’s assistance over the phone, but every other interaction has been very pleasant. | No review provided. |
| A. A. | ⭐⭐⭐ | It’s fine as a provider. | No review provided. |
| Mike W. | ⭐⭐⭐⭐⭐ | Because I have used them for over 10 years and they have always been reliable. | No review provided. |
| Alba E. | ⭐⭐⭐⭐ | I can’t compare it to other brands I haven’t tired but overall it’s good. It gets the work done. | No review provided. |
| Matt M. | ⭐⭐⭐⭐ | Good service and speed. During any outage they respond swiftly. Not pleased with the internet cost | Cable service is prone to disruption during bad weather or service lines that are improperly installedundergroung |
| Crystal J. | ⭐⭐⭐⭐ | Optimum is very much considerate of their customers and almost always help me with any issues I have. | No review provided. |
| K. F. | ⭐⭐⭐⭐ | Because I like how fast the internet is and I also like how it connects right away. | No review provided. |
| George T Mcdermott | ⭐⭐⭐⭐⭐ | The service and prices the people work for you ! You,ll get what you,ll pay for. | No review provided. |
| Lexy P. | ⭐⭐⭐⭐ | Optimum provides decent internet service. However, the price keeps increasing. | No review provided. |
| Robert P. | ⭐⭐ | The hardware fails contstantly and customer support is really awful. I don’t want to have to fix it myself. | No review provided. |
| David L. Stubbs | ⭐⭐⭐⭐ | I like this very much my family also like this very much my all fraind are also very like it. | No review provided. |
| Onnika D. | ⭐⭐⭐⭐⭐ | Optimum suddenlink is a fast and reliable network and it works best in my home and with my everyday life. | No review provided. |
| Nova H. | ⭐⭐⭐⭐ | No review provided. | Easy set up ,sometimes channel are unavailable,local channels are satisfied. |
| Mark Mark | ⭐⭐⭐ | No review provided. | I’m not a big fan of the company and have had my problems with my service . |
| Noel W. | ⭐⭐⭐ | No review provided. | Yes I have because it’s great to use fast Internet calls do not drop download fast. |
| David P. | ⭐⭐⭐⭐⭐ | No review provided. | They are courteous and professional. They help with any problem I have when I call customer service. |
| Alice F. | ⭐⭐⭐⭐ | No review provided. | Prior experience with optimum service and performance and responsive customer service. |
| Jason R. | ⭐⭐ | No review provided. | Optimum is too expensive and I don’t have another cable cable as an option to choose from. |
| Murray G. | ⭐⭐⭐⭐ | No review provided. | Good price and reliable service. Also very good customer service and also good communication when outages occur. |
| Donna H. | No rating provided. | No review provided. | It fills my needs. I’m a very basic person and this is all I need. I’m very happy with the channels and the services that I have maybe someday I’ll add to it. |
| Krista O. | ⭐⭐⭐⭐⭐ | No review provided. | We always have good service with them at any given moment in time. We always enjoy their services in my household. |
| Hannah S. | ⭐⭐⭐⭐⭐ | No review provided. | It is very reliable and the speed is pretty fast. The customer service is excellent. |
| Michael W. | ⭐⭐⭐ | No review provided. | I like it somewhat. I think it is very good. Also good service I enjoy it .It is needed. |
| Daniel Morales | ⭐⭐⭐⭐ | No review provided. | Because I would like to try out all kinds if new internet or cell phones services. I loke to try out all kinds of new technologies. To see well they really perform and how much the actual cost. |
| Cherish D. | ⭐⭐⭐ | No review provided. | I like using cable service alot of movies and shows to choose from in I like the service they give that’s why I choose that rating. |
| B. T. | ⭐⭐⭐ | No review provided. | Expensive and has a lot of outages in the area also they have a monopoly on the ilnd. |
| John D. | ⭐⭐ | No review provided. | Service is terrible No speaks English they tell me everything is fine and it isn’t. |
| Robynne H. | ⭐⭐⭐ | No review provided. | Easy enough and reliable so the rating is appropriate given that there were no issues. |
| Barry G. | ⭐⭐⭐⭐ | No review provided. | Months and months with cable service problems, Freezing of television, shows not recorded on DVR when programmed. |
| David R. | ⭐⭐⭐⭐⭐ | No review provided. | I have had service with them for over 15 years and it has always been great, very reliable service and any time we have a problem it is fixed very quickly. |
| Shanell M. | ⭐⭐⭐ | No review provided. | It’s very straightforward and interesting I love optimum it’s a great company I always support optimum. |
| Bruce W. | ⭐⭐⭐⭐ | No review provided. | They meet my needs for TV service and I don’t really have any complaints about the service they provide. |
| Keith S. | ⭐⭐⭐⭐ | No review provided. | It’s service is very good. My only issue is the internet can drop out from time to time. |
| Willie Rodriquez | ⭐⭐⭐ | No review provided. | Optimum is better because their service is faster with fiber optic I’m done writing. |
| Emily P. | ⭐⭐⭐⭐ | No review provided. | As a cable service, Optimum is pretty good at pricing and providing me with the channels I want and need on cable TV. |
| Mary M. | ⭐⭐⭐ | No review provided. | It’s good enough. I never had any issues or problems with my service. I do wish it was a little cheaper. |
| I. V. | ⭐⭐⭐ | No review provided. | Ive had no complaints about them since using them, everything is working accordingly. |
| Cheryl Sertic | ⭐⭐⭐ | No review provided. | I enjoy the service but however customer service is not great and prices keep rising. |
| Cheryl D. | ⭐⭐⭐⭐ | No review provided. | Never anything to watch. Pay too much some outages need bundle to keep phone. |
| Joseph O. | ⭐⭐⭐⭐ | No review provided. | The service has been reliable overall with few outages. Customer notifications are timely. |
| Kiki S. | ⭐⭐⭐⭐ | No review provided. | It works well near the box and it a good price for my household , but to reach my entire apartment, an additional purchase of a booster was required. |
| J. L. | ⭐⭐⭐⭐⭐ | It’s amazing service I like this company great pricing and good service amzing g | It is a great company amazing service I like it great pricing better than normal |
| Robynne H. | ⭐⭐⭐⭐ | connection is often slow and i have to restart and reboot the modum. it is often frustrating having to do this to get internet that isn’t slow | have no issues with the cable service. it usually works fine and have had no outages. customer service is always helpful when their are any issues with pixelating |
| Cory V. | ⭐⭐⭐⭐ | They are fairly consistent but I still do not like when there are down times. Although I know sometimes it’s beyond their control. | I am very satisfied but once again they are not perfect.There are things they can work on. |
| Marianne P. | ⭐⭐⭐⭐⭐ | We never have any service interruptions. We recently had connection issues related to a home renovation. Techs that visited were helpful and even updated equipment at no cost. | Again, we had to call provider a second time due to a home renovation to rewire thru the attic. We’re told it could be done. Tech explained it couldn’t be done through attic but wires would appear outside home. He offered alternatives which were accepted. |
| Pamela B. | ⭐⭐⭐⭐ | I like that the service is consistent and service rarely is disrupted (except due to severe storms) | The convince and availability in our area of Optimum has been good I do not like that there are les and less stores locally for issues |
| Aaron M. | ⭐⭐⭐⭐⭐ | They are A trusted branded and they have good consumer services as well as good coverage area on the network | They are one of the oldest cable providers and I have never had an issue with their service |
| K. F. | ⭐⭐⭐⭐⭐ | I haven’t had any difficulties with my service in years no lags or surprise disconnections | No review provided. |
| Theresa H. | ⭐⭐⭐⭐⭐ | Excellent have been with them over 30 yrs satisfied with them with the exception of price I pay no senior programs | Meets my needs I have triple play tv internet and land line phone just getting to the point where I can’t afford |
| Adam V. | ⭐⭐⭐⭐ | I have been using them for over 20 plus years and I’ve never had a problem once. Didn’t even lose service during superstore Sandy | Because I have been using them for over 20 plus years and that never once had an outage that wasn’t due to some kind of major storm |
| D. A. | ⭐⭐⭐⭐ | They have great service and there customer service is amazing and they have good prices on internet | No review provided. |
| Aye R. | ⭐⭐⭐⭐ | They do a somewhat satisfactory job as an internet provider. Therefore I gave them the review that I did. | They provide cable service in a satisfactory manner that meets my expectations. |
| Brandon W. | ⭐⭐⭐⭐⭐ | The reason is because Optimum is a great provider. There have been no outages this year. | No review provided. |
| Anthony T. | ⭐⭐⭐⭐ | Because the service is very good and never drops when I’m online during the day | No review provided. |
| Maddie P. | ⭐⭐ | Because we are constantly having issues with our internet service and our email as well. | No review provided. |
| E. B. | ⭐⭐⭐⭐⭐ | I have been with them for over nine years and I had other providers that did not do the job | I’ve been a loyal customer for over nine years. I rate them a 10 out of 10. |
| B. P. | ⭐⭐⭐⭐ | easy to deal with and the service is steady and reliable-have it also as a bundled service with tv and phone | has the channels that I need and I canuse the service that I want -bundlesd with other services too |
| J. M. | ⭐⭐⭐⭐⭐ | Great company to use and it’s for families as well. My family loves it. It’s got premium channels | It’s great for families and friends. It has great premium package and great rates to go with it |
| R. L. | ⭐⭐⭐ | The service is good, customer service is ok but the price goes up to quickly, the price gets to appoint that you either have to asked for a price reduction or look elsewhere | Like I said the service is decent, customer service could be better, but the bottom line is the price goes up to fast and too much |
| D. D. | ⭐⭐⭐ | Loads very slow at times and pages go blank.when I am on it at times its very slow | The service is very reliable just have to have to many channels I don’t use |
| Lisette L. | ⭐⭐⭐ | Optimum is the only choice in my area, would like to try other providers but not available | No review provided. |
| Alice F. | ⭐⭐⭐⭐ | Positive experience with optimum performance and quality. Price is fair and bill8is consistent | Positive experience with optimum Video quality is very good and consistent |
| Anais V. | ⭐⭐⭐ | The pricing is not the best. At times the internet will not work it is good internet | No review provided. |
| Kadisha B. | ⭐⭐⭐⭐ | Reliable Internet service, able to connect multiple devices to wifi and runs well | Able to connect multiple devices to wifi, Internet speed runs pretty well, receive a variety of cable channels and is satisfied with quality of the definition used for my television |
| J. C. | ⭐⭐⭐⭐ | no service interruptions, good speed, a bit pricey but okay if bundled with tv service | there was a recent problem and the tech did not show up so i had to get it fixed myself in 2 trips to the store and a visit from a tech person |
| Merri L. | ⭐⭐⭐ | They charge too much and aren’t always reliable. They have terrible customer service | No review provided. |
| Sarah F. | ⭐⭐⭐⭐⭐ | I gave Optimum this rating because they have excellent high quality service, | I gave this rating because this television providers is very high quality and provides excellent, high quality service. |
| Sungui V. | ⭐⭐⭐⭐⭐ | Cause with optimum I haven’t had any problems with them and if I had any questions about my bill all I had to do was call or reach out | Cause if I had to pay my bill and didn’t have it I could go to the next month without them turning off my cable |
| Kennita M. | ⭐⭐⭐⭐⭐ | Very good internet service payment app easy to use customer service not so good but Internet is very good | No review provided. |
| Doot L. | ⭐⭐⭐⭐ | I’ve been using this service for years and I have never had any problems as of yet | It was an easy grading. I feel like they are one of the very best services to choose from. |
| Ranaysia M. | ⭐⭐⭐ | the wifi is good enough for me honestly there is a total of approximately 15 devices being used on and off daily and the internet runs pretty good | No review provided. |
| Giovani F. | ⭐⭐⭐⭐⭐ | Great service provider and amazing service. Love the product and will recommend to anybody | Very great service I love the affordability and customer service that is provided |
| Michelle M. | ⭐⭐ | The price is so high for services. And it’s very slow internet and outages. Calls to the call center for help always end up being a big deal and have to figure it out on my own | The channels load slowly. The on demand features are sometimes really slow also. |
| Evelyn F. | ⭐⭐⭐⭐ | Customer service is excellent with the affordable service. Problem is resolved the next day very fast service. | No review provided. |
| Lynn R. | ⭐⭐⭐⭐⭐ | Their customer service is great. They go the extra mile to do their job. They care about their customers. Their products are top notch. | Their customer service is great. Their packages are more than fair. They value their customers. Their products are great. They are affordable. |
| Stuart P. | ⭐⭐⭐ | I found them to be responsive . I was content with the way I was treated. There is nothing I dislike. | No review provided. |
| Michael B. | ⭐⭐⭐⭐⭐ | They have exceeded my expectations in all areas including customer service and the actual Internet itself , the bandwidth and no service interruptions , the overall quality is exceptional | I’m completely satisfied with the company as a whole , the customer service is excellent , the service is excellent , and I’ve had no interruptions in service |
| Dawn W. | ⭐⭐⭐⭐⭐ | Because they do everything I need them to do and they are great it have in my household | No review provided. |
| Chris R. | ⭐⭐ | Takes too long to fix problems with internet service. Poor customer services and fees are too high | Even though Optimum as the cable service provides a lot of channels, most of time I can’t find any interesting programs to watch. I rather watch Netflix or Hulu |
| Wakeel A. | ⭐⭐ | It was good and nice and they are very professional and fast. Sometimes they are problem and the internet would be slow | No review provided. |
| A. R. | ⭐⭐⭐⭐⭐ | I haven’t had any issues in 10 years using optimum during outages storms they have been responsive. | They have a wide array of channels and I always been able to upgrade each year with better channels |
| R. G. | ⭐⭐⭐⭐⭐ | Just never really any big issues and the service is fast the uploads are fast the downloads are fast and the video streaming is pretty quick and doesn’t buffer a lot | No review provided. |
| Bonnie L. | ⭐⭐⭐ | Every program we want to watch lately will only let us see 1 season or 1 episode of a show for the price we pay for the service. | Honestly, I don’t know what to compare it with. My husband pays the bill and he doesn’t even recall what he pays monthy. |
| D. J. | ⭐⭐⭐ | they are extremely overpriced and understaffed. annoying customer service when asking for basic help | No review provided. |
| M. A. | ⭐⭐⭐ | It’s very hard to speak to a supervisor there. They always have an excuse as to why a customer can’t escalate a situation to a supervisor & it’s frustrating. | Their prices are too expensive for just basic channels that you’re forced to get a whole bunch of useless/repetitive channels for. |
| Daisy F. | ⭐⭐⭐⭐⭐ | It’s solid connection and prices are affordable. I really think the basic packages are beneficial for lower income families. | i really like the quality of the service for the price. |
| Alexander J. | ⭐⭐⭐⭐⭐ | Good costumer service and good price I don’t dislike anything .The service is perfect | Optimum tv reach my expectations.They gave me the best deals.I can watch all the channels I want. I like everything and anything to dislike. |
| No N. | ⭐⭐⭐ | It’s ok, but nothing really to shout home about. It is quick and tries to help customers, yet it could be faster. | 8/10 I like its reliability, but I don’t like how slow it can be. I feel like it is a helpful provider. |
| Vonnesha R. | ⭐⭐⭐ | There are times when I the internet can just stop working why because if an outage in the area. But it’s not like they are even giving me any discount for the inconvenience that they are putting my household in. | No review provided. |
| Joey J. | ⭐⭐⭐ | i have receive false information from the company when calling the telephone lady forgot services that the company provides to make me spend more | No review provided. |
| Melissa M. | ⭐⭐⭐ | Their prices were lower than my current provider at the time and they were having a promotion as well | They have good services, bundles and prices when compared with other national brands |
| Kanika W. | ⭐⭐ | I constantly have outages and interruptions in my service. Many times, the video freezes or my FireStick will reset. | No review provided. |
| Angely B. | ⭐⭐ | I like the fast internet, connection can be spotty and slow if using a gaming console | Can be spotty especially when gaming or more than 4 people use it. It tends to be glitchy |
| Daniel U. | ⭐⭐⭐⭐ | Because they beat every deal that I got from my Everywhere else. And they’re service works very well. | I like them they have good service. They’re prices are very great as well period |
| Jamie M. | ⭐⭐⭐⭐⭐ | Customer service is very prompt when I have any issues or challenges with the service. Additionally, I have minimal issues with the service. The internet runs smoothly. | Rarely any issues with the cable service. However, recently the remote was not working and I outreached the company and they mailed a new remote immediately to my home. Customer service representatives are very efficient. |
| Vanessa T. | ⭐⭐⭐⭐⭐ | It’s the best service . I’ve used this service for almost Five years now. It’s never been a problem using this internet service | In so happy for this service. The entertainment I see everyday is awesome . I can’t wait to view more |
| Lilly C. | ⭐⭐⭐⭐⭐ | they have upgraded all equipment now their speeds are alot better and internet is holding steady compared to what it used to be | now that they have changed companies over from suddenlink the internet stays steady for longer periods of time |
| Daniel A. | ⭐⭐⭐⭐⭐ | Need to have very fast internet and very good quality it’s very good it works out a lot it’s the best | No review provided. |
| L. L. | ⭐⭐⭐⭐ | I think the service you get for the price is very good and the service signal is strong even in a rainstorm | The operators were very helpful and polite and the cable quality and picture are very clear |
| T. B. | ⭐⭐⭐ | My service is great so far and have not had any problems and I enjoy the covience of having this service. | I think they are changing too much for their cable service.Additonally Optimum needs to change this packages optionally channels. |
| Vincent M. | ⭐⭐⭐⭐ | Never a problem with outages or billing. Great service both with cable TV and internet throughout the house | Optimum has a wide variety of channels and great service. Never have an outage and great customer support. |
| S. B. | ⭐⭐⭐⭐ | I haven’t experience any problems. If they think there may be a problem, I am sent an alert | No review provided. |
| Jill P. | ⭐⭐ | I have the highest package, pay too much and the internet is terrible, slow, glitchy | No review provided. |
| William M. | ⭐⭐⭐ | It is good and reliable and the price is fair and the speed of the internet connection it also fair | No review provided. |
| S. B. | ⭐⭐⭐ | It’s no better than the other internet providers I’ve used , they promise great service but it’s just average | No review provided. |
| Angela M. | ⭐⭐⭐⭐⭐ | They offer a great service and it is reasonably priced for various plans offered. | Their plans include various options, which are affordable when compared to other companies. |
| Anthony G. | ⭐⭐⭐ | Their Customer Service leaves a lot to be desired. In most cases they are not very helpful at all | They are overly expensive even with the bundle and their customer service isn’t great. |
| R. D. | ⭐ | They overcharge as an internet provider and use slower speeds, and I’m locked in because my county won’t allow other providers. | They overcharge cable for the least amount of channels. While free streaming is also showing live news and other channels. |
| Becky K. | ⭐ | Poor customer service and terrible value. The fees are ridiculous and when you attempt to get someone on the phone, they are rude! | The service is not reliable and extremely overpriced. I hate Optimum. |
| Ken M. | ⭐⭐⭐ | They are nothing special and very pricey and can’t only order what I want you have to pay for channels I don’t watch | They are just middle of the road they don’t do anything special for long time customers |
| Frank S. | ⭐⭐⭐⭐ | The only cable company or services me so I have no choice but I’m very satisfied with the service | Because I don’t like their customer service very much but other than that I have no complaints |
| Maryann D. | ⭐⭐⭐ | I don’t know why it has its ups and downs | No review provided. |
| Melinda Q. | ⭐⭐⭐ | Frequent outages, difficulty with appointments and techs not showing up, sneaky billing. But when it works, the service is decent. | No review provided. |
| Tim W. | ⭐⭐⭐ | I am not impressed with the service they provide. It is a little slow at times and if you have a problem, getting someone on the phone can be difficult. | No review provided. |
| Ryan S. | ⭐⭐⭐⭐ | Internet speed is slow and too expensive Equipment has defects but location is close intown | Just like every company they have the good and bad. Streaming sites might be less expensive instead of cable |
| Ellen D. | ⭐⭐⭐⭐ | They are easy to do business with and my other choice in my area is Verizon and they are terrible. | They are reliable and priced fairly. And they are cheaper than its competitor. |
| Nicole H. | ⭐⭐⭐⭐ | Only option in my area. Internet is slow at times. Keep raising the prices. | This is the only internet provider in my area. Internet connection drops sometimes. |
| Ailyn P. | ⭐⭐⭐ | I would say like a claim 8 out of 10 yea!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! | No review provided. |
| Kris L. | ⭐⭐⭐ | The speed of the internet is very slow and unreliable. The customer service reps are not trained well enough to give support | Again the service is slow and unreliable as well as the customer service staff giving false information |
| Jeison R. | ⭐⭐⭐⭐⭐ | No review provided. | Because it’s a very reliable Cable company service I had it for a few years before switching to Verizon |
| Richard M. | ⭐⭐⭐⭐ | No review provided. | We have been with them for decades with no problems. They answer questions quickly and replace cable boxes when needed. |
| Kevin L. | ⭐⭐⭐⭐⭐ | No review provided. | believing in them being a high quality company and then having them as a diverse amount of channel |
| K. B. | ⭐⭐⭐⭐⭐ | No review provided. | I like optimum it is a great service I would not mind recommending this service to anyone |
| Samantha M. | ⭐⭐⭐⭐⭐ | No review provided. | I like their high speeds, the no contract policy works wonders! Also the two year price guarantee is wonderful |
| C. M. | ⭐⭐⭐⭐⭐ | No review provided. | Optimum 8s a wonderful service with very helpful staff and I love them they’re great |
| Patricia H. | ⭐⭐⭐⭐ | No review provided. | The service was good had very few interruptions and was always notified by the company if there were to be interruptions how long it would last |
| James S. | ⭐ | No review provided. | It’s not that good compared to AT&T because it’s not as fast or simple as the other one |
| Diane C. | ⭐⭐⭐⭐ | No review provided. | The service is good and never had a problem with optimum. Don’t have plans to change |
| Alexandra D. | ⭐⭐⭐⭐⭐ | No review provided. | I appreciate the customer service and how easy it is to get support. Also, theirs a local optimum store near by which i also like. |
| A. P. | ⭐⭐⭐⭐ | No review provided. | They have good customer service. They also have high speed internet and good device . |
| S. L. | ⭐⭐⭐ | No review provided. | I honestly don’t watch a lot of cable television so I can do without it but it’s enjoyable |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Jenny P. | ⭐⭐⭐ | When it is working properly it is great but when there is an issue and you have to contact customer service they agents I have spoken with have not been very helpful. | No review provided. |
| Pamela J. | ⭐⭐⭐ | Goes down quite a bit. Constantly entering my password awfully is annoying. | No review provided. |
| Lester D. | ⭐⭐⭐ | The service started out good. But then there started to be a lot of outages. | No review provided. |
| Gregory B. | ⭐⭐⭐ | No review provided. | Had previous issues the past couple of weeks and took forever to get resolved. |
| Billy P. | ⭐⭐⭐⭐ | No review provided. | Very good company cool right? Wifi is better then suddenlink man don’t lag as much. |
| D. B. | ⭐⭐⭐⭐⭐ | No review provided. | It must be my interactions with customer service representatives and the people who work there who are always dependable and knowledgeable. |
| Amelia H. | ⭐⭐⭐⭐ | No review provided. | There were problems with connection as well as speed the quality of service was also terrible. |
| Michael C. | ⭐⭐⭐⭐⭐ | No review provided. | I have had service with them for many years and generally have very few issues. The service is rarely out and if so it’s fixed quickly. |
| Shakira Hill | ⭐⭐⭐⭐ | No review provided. | Good quality and good service and speed unlimited and the thing of like it runs kinda fast. |
| Jennifer T. | ⭐⭐⭐⭐ | Minimal problems and great service when I had one issue – quick fix with a pleasant technician | I watch pretty minimal television but I have only had one issue and it was corrected quickly. Glad for no trouble with outages |
| Kendrick L. | ⭐⭐⭐⭐⭐ | The service is great in my area nice internet speeds great streaming quality also | Quality of the cable is great it also has a great number of channels to choose from |
| Janice H. | ⭐⭐⭐⭐ | Customer service is very attentive and tries to accommodate what is wanted. | The service is good. Customer service was accomodating and speedy at making changes we wanted |
| Ray J. | ⭐⭐⭐ | No customer service at all an outage forget it and sometimes it goes out with little notice | No review provided. |
| Devin H. | ⭐⭐⭐⭐ | I feel like they’re services very good. However they black some of the features at the competitors provide. But not 100% satisfied. | No review provided. |
| Judy L. | ⭐⭐⭐ | service is occasionally interrupted and slow | No review provided. |
| Shahna J. | ⭐⭐⭐⭐ | I feel kind the internet speed could be faster and a lot cheaper. Overall it’s a decent provider. | They provide a nice amount of channels for the price. They also provide hd channels |
| Japri S. | ⭐⭐⭐⭐ | They have poor customer service when it comes to troubleshooting tech issues but they very seldom have outages and they provide enough internet to maintain a stable connection to work from home. Been using them almost 10 years. | No review provided. |
| Susan W. | ⭐⭐⭐ | customer service is not good, you cannot go into a local office and get help, you have to call the 800 number even when you make a trip 30 miles away to go to a local store | No review provided. |
| Lynette R. | ⭐⭐⭐ | The service is slow and not as fast as advertised. Also, sometimes, the service suddenly turns off. | For the most part the cable service works well. However, sometimes, the picture will freeze or blank out. |
| Karizma S. | ⭐⭐⭐⭐ | They’re internet is fast and doesn’t disconnect much. They’re internet is fast and doesn’t disconnect muchThey’re internet is fast and doesn’t disconnect much | Sometimes they have outages in my neighborhood but they send someone out to fix the issue right away. |
| J. S. | ⭐⭐⭐⭐ | They need better options for loyal customers and better prices should be offered. | I get decent and reliable speed from Optimum. However I think they should have better payment plans. |
| Joshua W. | ⭐⭐⭐⭐⭐ | They are lenient with their bill payment due dates. They have excellent connection, no lag, large bandwidth to provide for all members of the household. Their customer service is excellent. | I do not have cable service with Optimum at this time, but given their great status as a provider I am assured they provide excellent cable service. |
| Jau Y. | ⭐⭐⭐⭐⭐ | I think it’s great service very easy going and easy to use and very fast network | I thought it would be a great and innovative service used to be able to speed up the way the net |
| M. G. | ⭐⭐⭐⭐⭐ | good product | No review provided. |
| Terrie M. | ⭐⭐⭐⭐ | Optimum has great customer service but the cable and Internet goes out quite often. | Optimum has great customer service but the cable goes out alot. If it rains the cable goes out. |
| Tay B. | ⭐⭐⭐⭐⭐ | Optimum is great with offering cable and internet. I have had optimum for a long time | Optimum is great, but sometimes I wish the price would decrease since I had them for a long time. |
| Johnny G. | ⭐⭐⭐ | No review provided. | there service is ok channels dont have good picture sometimes but my ant and them say there service has gotten better with internet |
| Tirrell K. | ⭐⭐⭐⭐⭐ | No review provided. | The service used to be good and now it has actually changed and the quality of the internet service is more than slow. |
| Smith S. | ⭐⭐⭐⭐ | No review provided. | I haven’t been with them for very long but I think service is good never goes out can use anywhere |
| Lucy G. | ⭐⭐⭐ | No review provided. | It is ok not the best could be better thinking of switching not sure but my kid |
| Kaitlyn M. | ⭐⭐⭐⭐ | No review provided. | Optimum provided service for a rate lower than competition in the area, but over time the amount has risen. |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Joshua N. | ⭐⭐⭐⭐⭐ | Good connectivity and very good services the people are always very helpful and quick to respond. | No review provided. |
| Rebecca F. | ⭐⭐⭐⭐⭐ | I have never had an issue with them in the years that I have been a customer. | No review provided. |
| John D. | ⭐⭐⭐⭐ | No review provided. | I can’t think of anything to say right now about optimum sudden leak cable services. |
| John D. | ⭐⭐⭐⭐⭐ | No review provided. | I have no comments at this time. Can’t think of anything. |
| Favour Lilly Kagunda | ⭐⭐⭐⭐⭐ | No review provided. | Wireless service is more efficient than a cable service. Anything can happen to the wire and it cuts but a wireless it can barely be disconnected easily. |
| J. W. | ⭐⭐⭐⭐⭐ | Great overall service and customer service is top notch and great installation | No review provided. |
| Isa D. | ⭐⭐⭐⭐⭐ | No review provided. | They provide the exact service that I need. Doing a great job that i doubted very much |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Dusty Herbeck | ⭐⭐⭐⭐ | Speed is aight and downloading goes at an aight speed it’s also kickass for my ps5. | No review provided. |
| J. R. | ⭐⭐⭐ | Service drops out a lot. They lose my payment on a regular basis. Three outages in the last two weeks. | No review provided. |
| A. J. | ⭐⭐⭐⭐ | They aren’t the worst at providing service, but for my area they provide good service when others cannot. | No review provided. |
| Rabeeb Ibrat | ⭐⭐⭐⭐ | Good internet connectivity, speed is good. Price is reasonable. Overall, the experience is good. | No review provided. |
| Taryn D. | ⭐⭐⭐ | I have them that eating simply because that’s how I feel about their service | No review provided. |
| Jaime O. | ⭐⭐⭐⭐⭐ | They have the best customer service and great service I get 5G and never freezes and the price is low | No review provided. |
| Sparkle P. | ⭐ | Customer service sucks they are not helpful and the Internet goes out very frequently. | No review provided. |
| Tonya K. | ⭐ | We don’t use this internet service.There must be an error. I can’t say anything about this internet service, we don’t use it. | No review provided. |
| Anna N. | ⭐⭐⭐ | They were the only internet provider in my area so i do not have strong feelings abut there work. I works well but has some annoying aspects | I think they have a good cable service for what I get it seems up to par with the price |
| Denise W. | ⭐⭐⭐ | Trying to watch movies is hard as the internet is always going off and lagging behind. | Cable goes out regularly. Hard to schedule service as they want to troubleshoot on the phone instead. Last serviceman did not want to install cable in a way it prevented the dogs from chewing on it. I provided the plastic pipe to put around the cable. |
| Danielle A. | ⭐⭐⭐⭐⭐ | Because we havent had ANY problems, and we haven’t ever had to call customer service for anything. 100% problem free so far *crosses fingers* lol | No review provided. |
| Shawna B. | ⭐⭐⭐⭐⭐ | Good service, fast internet, low monthly cost, easy to work | No review provided. |
| John M. | ⭐⭐⭐⭐⭐ | Always there there for you with any problems or requests and the technical support workers are very friendly and fast and reliable at there job | No review provided. |
| Mercedez S. | ⭐⭐⭐⭐ | They are quick to help when I need something fast | No review provided. |
| Tamara M. | ⭐⭐⭐ | I don’t care the extra surprise charges that are on my bill. I’ve contacted the company about removing charges I didn’t approve and am constantly being charged still. | I don’t enjoy losing service frequently during the month. It doesn’t happen all the time but has more recently. |
| Saleigha M. | ⭐⭐⭐⭐ | We were not happy with company that had our area before optimum We tried t mobile home service. It was veey very slow. We tried optimum and so far we are very happy. They upgraded the technology on our loval poles and it has paid off | No review provided. |
| Scott H. | ⭐⭐⭐ | I have had better but they are one of only a few in my area as I live in a rural area | Again. I am in a rural area so they are the better of limited options. The others are not as good |
| Charlotte B. | ⭐⭐⭐⭐⭐ | When I call an actual person answers and stays on the phone with me during the whole process. They are knowledgeable and patient | No review provided. |
| Nathan H. | ⭐⭐⭐⭐⭐ | Their speeds are top knotch and the customer service is always helpful. My last interaction was most pleasing | Because the eir is hardly any buffering or glitches. The channels are awesome |
| Elizabeth B. | ⭐⭐⭐⭐⭐ | i’ve been very pleased with the service we’ve had from optimum. we’ve never had any issues with services | No review provided. |
| Cooper C. | ⭐⭐⭐⭐⭐ | No review provided. | I enjoy it because they are good at what they do and they only mess up from time to time |
| Jessica M. | ⭐⭐⭐⭐⭐ | No review provided. | because they are a good company to be with and they also have cheap planes for you |
| Marion J. | ⭐⭐⭐⭐⭐ | No review provided. | The nursing home provides us with free Optimum Cable for our tv use and you can’t beat that price anywhere. |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Nicole C. | ⭐ | I guess it’s comcast service instead, but I have huge problems with this company because I’m there isn’t a way to reset or make it more private on my devices and they don’t seem to do anything about it. | No review provided. |
| Yuri G. | ⭐⭐⭐ | No review provided. | It was always difficult to get in contact and clearly get direction and guidance. |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Minnie V. | ⭐⭐⭐⭐ | No review provided. | We rarely experience no service and you can connect with a live person for help. |
| Katherine D. | ⭐⭐⭐⭐ | No review provided. | Not enough channels for the price. Have no choice. Only cable service in area I live. Have to take it or do without. |
| Christina R. | ⭐⭐⭐⭐⭐ | No review provided. | I gave them this overall rating because they’re very good and I love their services they provide |
| Alexis S. | ⭐⭐⭐⭐ | No review provided. | I gave them that because I like the price I like the brand I like everything about them |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| L. E. | ⭐⭐⭐⭐⭐ | No review provided. | It works well. It is not laggy like others and I never have any issues using them |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Jessica T. | ⭐⭐⭐ | Opimum is the only provider I have to choose from so I dont have anything to come it to. | I feel like it the mojority where I live, I just need to research options. It’s expensive and not worth it. |
| Melissa S. | ⭐⭐⭐⭐ | I havent had any problems with their service so far. It’s been working great for our household. | No review provided. |
| Connie H. | ⭐⭐⭐⭐⭐ | I haven’t had any issues with their service but I have with other providers in the past. | No review provided. |
| Dianne C. | ⭐⭐⭐⭐⭐ | Because I hardly ever have any problems with my home internet. It is a very good internet service. | No review provided. |
| David Lintz | ⭐⭐⭐⭐ | I am on a ‘price-for-life’ promotion, so my rate has not increased in the 5 years I have been with them. I have only had two outages during this time. | No review provided. |
| Angela P. | ⭐ | The customer service is awful, they don’t finish set up and will leave a line laying on the ground for years. | No review provided. |
| T. R. | ⭐ | They don’t care about their customers and service sucks. Price increases frequently and service decreases. | No review provided. |
| Lismar Delgado | ⭐⭐⭐⭐⭐ | IM REALLY SATISFIED WITH THE SERVICE, IT IS REALLY EFFECTIVE SERVICE, SO IT IS WHAT I NEED. | No review provided. |
| Ashley P. | ⭐⭐ | Because I loose internet connection all the time and they barley fix the problem. | No review provided. |
| Marie Lang | ⭐⭐⭐⭐⭐ | I don’t know I don’t know. | No review provided. |
| Joe M. | ⭐⭐⭐ | Sometimes it’s slow and sometimes they have outages but overall they are a great company. | No review provided. |
| Christina S. | ⭐⭐⭐⭐ | They offer good affordable services and fast internet services and great customer services. | No review provided. |
| G. B. | ⭐⭐⭐ | Must pay high fee per month for GB internet and need more speed at least 1GB compared to 138 MBs. | No review provided. |
| Dave H. | ⭐⭐⭐ | Its is better than the phone company because they were offline more than Suddenlink. | No review provided. |
| Calvin C. | ⭐⭐⭐⭐ | There’s nothing I don’t dislike about the internet coverage is better than most internet service and a good price. | No review provided. |
| Troy M. | ⭐⭐ | At time there is no service. Customer service is terrible. The cost is outrageous. | No review provided. |
| Andy F. | ⭐⭐⭐⭐⭐ | They are awesome I was paying 100 for not 1 gig im paying half of that I get 1 gig for less. | No review provided. |
| Patty B. | ⭐⭐⭐⭐⭐ | I have not had any issues with them since I signed up with them many months ago. Its been just fine. | No review provided. |
| Leslie H. | ⭐⭐ | They give you old equipment that’s always breaking and takes forever for them to come give you more old equipment. | No review provided. |
| J. K. | ⭐⭐ | My bill went up over $50. Called to get one of their promotions, but they did not tell me they were taking away about five channels that I normally have with the value pack. Had to call over four times and kept getting different stories. Finally got a lady who helped me, but my bill has gone up another $50 from what I was quoted to get my old TV channels back. | No review provided. |
| Araceli P. | ⭐⭐⭐⭐ | Because we haven’t really had any issues with speed or slow downs. At first we did, but they were super nice about it and helped resolve the problem. | No review provided. |
| James H. | ⭐⭐⭐ | Average service, average speed. There has been very little positive to say. | No review provided. |
| K. J. | ⭐⭐⭐ | They take care of my needs They continue to overcharge and raise prices for same service. | No review provided. |
| Kevin L. | ⭐⭐⭐⭐ | Very little downtime and the service is very reliable, even during severe storms. | No review provided. |
| Andrew C. | ⭐⭐⭐⭐ | To me, there is no such as ‘extremely’ or ‘completely’ satisfied. But Optimum deserves the highest grade I will give any company as ‘very satisfied.’ | No review provided. |
| Katie Thurman | ⭐⭐⭐⭐⭐ | Fast for my big family we stream movies all day several TV phones and it’s never slow to download. | No review provided. |
| Mia C. | ⭐⭐⭐⭐ | For me it a 5/10 because it just wasn’t good but wasn’t bad either just in the middle. | No review provided. |
| Benjamin Heatley | ⭐⭐⭐⭐ | They provide excellent customer service and are very reliable. I would recommend them. | No review provided. |
| Adriana S. | ⭐⭐⭐⭐ | Because I enjoy using their services for my internet provider & I’ve never really had any issues with my services. | No review provided. |
| P. F. | ⭐⭐⭐ | No review provided. | They have been adequate in delivering service to me. They are a bit too expensive. |
| Taylor P. | ⭐⭐⭐⭐⭐ | No review provided. | I have never had any issues with Optimum internet. They always meet my expectations. |
| Maryam Qayyum | ⭐⭐⭐ | No review provided. | I gave Optimum (formerly Suddenlink) a lower overall rating as a cable service because of several ongoing issues: ⌠What I Dislike: Unreliable service – Frequent outages and slow internet speeds, especially during peak hours, make it frustrating to use. Poor customer service – Long wait times and inconsistent support make it hard to get help when needed. Unexpected fees – Bills often include extra charges that aren’t clearly explained. Price increases – The cost tends to go up after the first year without much improvement in service. ✅ What I Like: Availability – It’s often the only provider in certain areas, so it’s accessible where other services aren’t. Bundling options – They offer cable, internet, and phone bundles that can be convenient for some users. Overall, while Optimum does provide basic access, the poor reliability and support bring down its value as a cable provider. |
| D. M. | ⭐⭐⭐⭐ | No review provided. | They have been a very reliable service and has great customer service . It been an enjoyable experience. |
| Carl Z. | ⭐⭐⭐⭐ | No review provided. | GOOD CUSTOMER SERVICE and technical support when you need it to have service. |
| Nancy B. | ⭐⭐⭐ | No review provided. | I think they are overpriced for what you get. Their service goes out every so often. It usually does not last very long but is agravatting. |
| Nicole O. | ⭐⭐⭐⭐ | No review provided. | I gave them that rating because my children do a lot of multi player games and it serves us well. |
| C. M. | ⭐⭐⭐⭐⭐ | No review provided. | Price and the location I live in is the reason I chose optimum. They have a great price. |
| Rachelle B. | ⭐⭐⭐ | No review provided. | It’s the only cable service that I have. I wish there were more competitors. |
| R.u. K. | ⭐⭐ | It is not very good. It is not very reliable. It goes out a lot and the speed varies. | It is not very good. It pixilates a lot. It goes out a lot. The customer service is not very good. |
| Hunter G. | ⭐⭐⭐⭐⭐ | They’re good internet and insert filler customer service is good as well it’s a useful business | No review provided. |
| David M. | ⭐⭐⭐⭐⭐ | They are a great internet provider and their service is great the speed and reliability are both one of the best options available.us it’s the only brand available in my area. | because of their speed and reliability and the only provider available in my area. |
| Nicole B. | ⭐⭐⭐⭐⭐ | They are prompt, efficient, and courteous when I have any issues regarding my Internet or cable. | They are courteous,and very effective at fixing any issues, and making sure I am getting the best price. |
| Reginald I. | ⭐⭐⭐⭐ | i liked how quick they were to deal with any outages in my area , or when my service was the only one out they were able to help me with no issues | No review provided. |
| C. K. | ⭐⭐ | They aren’t very reliable with their service. It’s a bundled package with cable tv and internet. Their customer service is extremely unsatisfying. | Their service is unreliable. It is always going out and their customer service is a mess. |
| Jennifer G. | ⭐⭐⭐⭐⭐ | Optimum has given me some great Internet service as well as cable service. They strive to make sure if there is a problem that they fix it within a day or 2. | Optimum has provided me with quality Internet and cable with a ton of channels. |
| Robert L. | ⭐⭐⭐⭐⭐ | Very Good Provider, Never had a problem with this service only time we had an issue the outage was area wide. | No review provided. |
| Ryan F. | ⭐⭐⭐⭐⭐ | Cause they are more cheaper then most others an I will continue to get it now. | No review provided. |
| Grace A. | ⭐ | Their fees are WAY too high and they don’t work with me to lower that price. | Optimum prices are too expensive; too many junk channels must be paid for in order to get the good channels hat I enjoy! |
| Rayna D. | ⭐⭐⭐⭐ | Good service, but price has gone up dramatically in past couple of months and can’t afford | No review provided. |
| Karen S. | ⭐⭐⭐ | it was great. i would say its a great company. i would continue to use it, and i think its great. | No review provided. |
| Judy L. | ⭐⭐ | Many issues with cable service and certain channels. Internet not dependable. Keep raising my monthly cost. | Multiple incidents of channels not working and can’t understand the customer service reps due to their accents. |
| Rose F. | ⭐⭐⭐ | Because they are out of service a lot especiallly cable and internet. Sometimes the internet is fast and at other times you cannot get connected. | Optimum cable service has always be a problem. If the wind blows slightly, it is off and stays off a long time |
| Michelle H. | ⭐⭐⭐⭐⭐ | It’s been a reliable internet service since I got it . I have great coverage and don’t have any problems | No review provided. |
| Meagan M. | ⭐⭐⭐⭐⭐ | They offered better prices and services they fixed install issues immediately | They provided great service and packaging and allow me to add it re.ive services at any point |
| E. C. | ⭐⭐ | They have been giving me issues actully these past few weeks im not giving them any high scores | I have been having issues with optimum with my cell phone lagging and them making mistakes on my contract |
| Samantha P. | ⭐⭐⭐⭐ | Because that’s the best company to have been with them for over 21 years couldn’t ask for a better company | Because that is the best company to have I’ve been with them for over 21 years couldn’t ask for a better company |
| Donald H. | ⭐⭐⭐⭐⭐ | Because they are the best overall of other cable services they have they got the fastest internet and the best quality pictures | Very good cable service very reliable very clear picture and good workers needs slot of help on price though |
| Dawn R. | ⭐⭐⭐ | Because they told me I had the highest amount of internet that I could get for a residence I wanted anything higher I’d have to go to a like a business and I did not want to do that in my home so I’m not very satisfied because what’s supposed to be the highest amount or not does not work for our video streaming and games and things | Because for the cable part of all our services I’m basically satisfied for that part of it because it’s just the cable channels it’s not like the internet where I need more so I’m somewhat satisfied with it |
| Jefferson I. | ⭐⭐ | very expensive does not work a lot of the time customer service is not good | Not worth money I have to pay for it. It is more expensive than other provider I have looked at. The internet and the cable both go offline too much. Sometimes for hours at a time. |
| Charles T. | ⭐⭐⭐ | NOT THE FASTEST OR BEST BUT AVAILABLE IN MY AREA AND AT A OK COST PER MONTH | No review provided. |
| Elizabeth F. | ⭐⭐⭐ | I don’t really have any other choices. The other choices were worse. Internet providers are monopolies. | No review provided. |
| Tammie M. | ⭐⭐⭐⭐⭐ | They have been good to me they have helped me allot.i using there services | No review provided. |
| T. B. | ⭐⭐⭐⭐⭐ | It’s one of the top Internet providers I been using for years would not switch | Because the good prices and quick easy internet they have great customer service feel close to the company |
| Cathy G. | ⭐⭐⭐⭐⭐ | I believe the agents could listen more to what the customer are saying.Some don’t, and they try to get of off the phone. | They do try to please you as a customer. Some agents act like they really care when you have a problem. |
| S. H. | ⭐⭐⭐⭐⭐ | No problem with the service I get from the provider excellent customer service | No review provided. |
| Troy L. | ⭐⭐⭐⭐ | It’s good for the price. I will give a grade of B+. I had better Internet before but they were very costly. You get what you pay for they say! | It is good for the price. It is reliable Internet service. It is not the best but you get what you pay for they say! |
| Charity K. | ⭐⭐⭐ | The service is slow and laggy, it goes down often and I feel like it is far too expensive for what it is. | No review provided. |
| Lisa D. | ⭐⭐⭐ | Works well.Fixes tissues quick when experiencing them.Contacting support gives problems. | No review provided. |
| Buffy B. | ⭐⭐⭐⭐ | 4.5 overall very good, as if now, bit che7ck back later, we just got them so I don’t know yet the answer to most if the questions but as I’d now I’ve very satisfied . But if I end put if my opinion changes I will definitely let the world know. I really don’t have much more to say at the moment about them , seeing how I am new to this provider. Thank you. | No review provided. |
| Darylin L. | ⭐⭐⭐⭐ | I have had no problems and I have unlimited WiFi. It’s easy to pay your bill online also. | No review provided. |
| J. M. | ⭐⭐⭐⭐⭐ | Because the service they provide is very important, and it works very efficiently we very rarely have any problems with it. | No review provided. |
| William P. | ⭐⭐⭐⭐ | I despise the customer support that has been outsourced. The only result of contacting support is the complete runaround. | Optimum (Suddenlink) provides a live and fast signal via coaxial cable to its customers. I believe they still throttle bandwidth ever so often. |
| Rondare B. | ⭐⭐⭐ | Because service works well but it drops a lot. The serveice does not reach very far out. | Because it is an overall good provider but it drops alot and does not reach out far. |
| Alison M. | ⭐⭐⭐⭐ | Never had any problems and service is good. I have interacted with customer service and that has been good as well. | No review provided. |
| Leonard M. | ⭐⭐⭐⭐ | They have been very good they have very few outages their customer service is very good | They have been very good they have few outages they have a wide selection of channels |
| Lex C. | ⭐⭐⭐⭐ | I would give Optimum (Suddenlink) a good rating because they usually have good internet connection and cable | I would give optimum (Suddenlink) an okay review only because sometimes the internet connection is poor |
| Richard E. | ⭐⭐⭐ | optimum intetnet is a good profuct and it is fast | No review provided. |
| Tie M. | ⭐⭐⭐⭐ | I dig my provider. I have interacted with them mostly over the phone. My questions have been answered when I called. | I have no problem with the current cable service I am being provided. I choose not to pay anyore for additional premium channels. |
| Mary M. | ⭐⭐⭐⭐⭐ | We have never had any problems with their service.Not going to change services with anyone else. | No review provided. |
| Mario P. | ⭐⭐⭐⭐⭐ | Customer service is comprehensive and easy to use, service never fails and its well within the price range | No review provided. |
| Catherine W. | ⭐⭐ | It took forever to get my equipment and then had to call over 3 times for help to no avail, and they said my bill would be a certain price each month but it was way higher.. | No review provided. |
| Susan G. | ⭐⭐⭐⭐ | I love the service and it works grate at my home I do have some trouble with the service when it rains or storms | No review provided. |
| Harlie S. | ⭐⭐⭐⭐⭐ | Bc they nice and helped me out when I needed help. Their service is fast and have no problems | They have fast Internet and easy installation. Outgoing customer service. Love it |
| Joe P. | ⭐⭐⭐⭐ | Not dissatisfied. Could be better there is always room to improve especially with customer service. | Overall rankings was overall satisfied because service is adequate nothing out of the ordinary. |
| E. H. | ⭐⭐ | They suck. Bad. They’re the only option in the area and by god do they know it. | The amount of times that we have lost service or connection for no reason and they took their time to fix it is astounding. |
| Nashia M. | ⭐⭐⭐ | The customer service was not good and the Internet lagged a lot. The price was also a bit high | No review provided. |
| Janet H. | ⭐⭐⭐ | Customer service is a problem. It’s hard to get through to the right department and speak to an actual person. | No review provided. |
| Amaya B. | ⭐⭐⭐⭐⭐ | I like optimum so much because it’s amazing and it has fast internet. The customer service is great. No download lag at all. | No review provided. |
| Desiree A. | ⭐⭐ | We pay for extremely high speed internet with Optimum, but rarely get the speed we’re supposed to. And on top of that, our internet drops constantly. We’ll have internet one minute, then the next minute we don’t. It’s like a yo-yo. And contacting Optimum support is a nightmare. The operators are generally no help. The techs they send do a quick fix and we have stable internet for a few days, then back to the yo-yo. We’ve had numerous techs show up on our front porch saying they’re here to install our new internet when we already have it. One of them actually cut the line outside before he came to the door to tell us he was here to install. We had to wait hours waiting for him to fix that mistake. My husband works from home via internet, we need stable internet and just don’t have it through Optimum. He was unable to work for a week at one point because of an outage that they took forever to fix. They then argued with us about crediting our account for all the down time. It was a nightmare. We’re very limited in our choices for ISPs. We chose Optimum (Suddenlink at the time) because they offered a better price for more speed. Huge mistake. | No review provided. |
| Richard M. | ⭐⭐⭐⭐ | It’s a good brand, it was easy to hook up. Rarely any problems with service | No review provided. |
| D. C. | ⭐⭐⭐ | Too expensive for the service, speed and amount of usage we have. Recently it’s become slower and slower | No review provided. |
| Rebecca L. | ⭐⭐⭐⭐⭐ | Service has been excellent with Optimum and I haven’t had any problems with them. | No review provided. |
| Patricia N. | ⭐⭐⭐ | Internet goes down often – and I work from home – need it to work all the time | Provider I had previously did not go down as much as Optimum. AT&T rarely goes down, but they are too expensive and customer service horrible. |
| Makynsa N. | ⭐⭐⭐⭐⭐ | They were very helpful when I was having trouble setting up my internet and walked me through it and it was very easy after. It generally had a good connection and keep things running and working. | No review provided. |
| Wendell M. | ⭐⭐ | No review provided. | The service and the infrastructure sucks. The service lines have not been maintained. |
| Ashley S. | ⭐⭐⭐ | No review provided. | It is pretty effective as a cable service but with all of the streaming services we pay for we will cancel soon |
| Kaitlyn A. | ⭐⭐⭐⭐ | No review provided. | very good cable service comared to most these days and very reliable always hands on. |
| Armando A. | ⭐⭐⭐⭐⭐ | No review provided. | They do their best and are a good brand for the business they are in and good for the consoomer |
| Latonya J. | ⭐⭐⭐⭐ | No review provided. | Cable is great. One of the best services I have. Worker are always friendly. |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Kentrell O. | ⭐⭐⭐⭐⭐ | Ive been using this service since i was 18 and its been great for my home and pretty easy to use and great service though out the house | No review provided. |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Randolph M. | ⭐⭐ | No review provided. | Because their service sucks the customers service Representatives are idiots |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Ja G. | ⭐⭐⭐⭐⭐ | Helps with house wide television programming. It’s easy to set up and get into contact with customer service if needed. | I enjoy it as a cable service, we have had it for years and even following power outages, it comes right back on. |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Kristie E. | ⭐⭐⭐⭐ | Sudenink provides greatinthly prices with the channels I enjoy with good customer service. | No review provided. |
| Angee S. | ⭐⭐⭐⭐⭐ | I love Suddenlink/Optimum but the price is ridiculous for the service wish it was cheaper. | No review provided. |
| Louise Jennings | ⭐⭐ | They have very poor customer service. That says it all and I cannot add anything else. | No review provided. |
| Amy B. | ⭐ | Because they are awful and need to step it up a bit. They are below par and expect high dollar. | No review provided. |
| Katie H. | ⭐⭐⭐⭐⭐ | Reliable internet, fast, private and secure. I always have had reliable customer service with suddenlink. | No review provided. |
| Joshua B. | ⭐⭐⭐⭐ | They are great and work very hard to insure Internet doesn’t go out they can be hard to get ahold of sometime. | No review provided. |
| A. V. | ⭐⭐⭐⭐ | No review provided. | They are alright. Been with them along time. I like them. They are friendly people. |
| Khia D. | ⭐⭐⭐⭐ | No review provided. | I don’t like anymore it’s just slow and the people take forever to come fix their problem. |
| Neil L. | ⭐⭐⭐⭐ | No review provided. | I rarely have any problems. |
| Amber R. | ⭐⭐ | No review provided. | Service is spotty for tv and internet. Also price is too much for this service. |
| Garin M. | ⭐⭐⭐⭐ | No review provided. | Because they are totally off The Hook and the excellent service to where I come from they try to get good service. |
| Bill D. | ⭐⭐⭐⭐ | service and support are good for the most part even though they are a little pricey | they meet my basic needs also there is not very much competition available in this area |
| Gil T. | ⭐⭐⭐⭐ | Because I, as a customer, never have issues with their wireless Internet service | Because, I as a loyal customer, never have issues with their digital cable service |
| James W. | ⭐⭐⭐ | They have terrible customer service. Though their service is usually reliable. | They have terrible customer service. But their service is usually reliable for us. |
| Tara P. | ⭐⭐⭐⭐ | Great customer service and acceptable prices. However, prices are going up steadily. | No review provided. |
| Tiffany S. | ⭐⭐ | Price, I can get it cheeper with another provider. Goes out when the power does | No review provided. |
| Daniel F. | ⭐⭐⭐⭐⭐ | I have never had issues that needed attention. I love their service, they do their best to keep our service continued. | They work hard to earn this opinion. I appreciate their efforts to maintain a quality connection. |
| J. H. | ⭐⭐⭐⭐⭐ | Fast | No review provided. |
| Martha F. | ⭐⭐⭐ | They are expensive and there is not much competition for the market, so one us stuck with them | They are expensive. The basic cable channels are fairly limited. The channels freeze on a regular basis |
| Chandler S. | ⭐⭐ | Their internet is slow, unreliable, randomly disconnects, randomly bogs down, etc all the time. In the random years off and on of having it, it has never managed to even be decent | No review provided. |
| Melissa M. | ⭐⭐⭐⭐⭐ | No problems. Fast and reliable speed. Great customer service and good pricing. | I have no issues. They have great service and I get all the channels I need. |
| Crystal B. | ⭐⭐⭐⭐⭐ | I have no complaints about optimum Internet. If any problems arrive they are fast and efficient to fix it and usually give some sort of discount or promotion. | I enjoyed the cable service very much.i would bundle all together if my budget allowed it. |
| Richard S. | ⭐⭐⭐⭐ | Because it’s fast and efficient and meets my needs.its a great company. I’d recommend it . | I like the service no issues great service provider like the company and the service. |
| K. E. | ⭐⭐⭐⭐⭐ | I like that I rarely have any outages and the speed is great and the image quality after downloading is good | No review provided. |
| Terry G. | ⭐⭐ | There service isn’t that good and there customers service is bad they have not got the time of day for u it takes hours to get some body on the phone | There service department are disrespectful and there to high on there prices and they will not give u a break on nothing |
| Debbie K. | ⭐⭐⭐ | Optimum was very good until they wouldn’t discount a monthly charge for my bill when the tornadoes hit my state | Because they didn’t discount my mon bill like other internet providers did whe the tornadoes hit our state |
| Martha Jo V. | ⭐⭐⭐⭐⭐ | there is nothing I dont like and I think optimum is a wonderful service and im satisfied. | I love Optimum there is nothing I would change there perfect and awesome i love them. |
| Amy L. | ⭐⭐⭐⭐ | Good company had no problems Very friendly staff Timely service Customer service is good | Friendly staff Met expectations Reasonable prices Fast service didn’t have to wait to long |
| Andrea D. | ⭐⭐⭐ | My Internet has been going in and out for a month now. I waited 3 weeks for an appointment for a technician to come to my home, and then he never showed after I called twice and they informed me that he was coming and that he was just running late. He never showed. So, the next morning I called Optimum back assuming I would be the first app since the technician didn’t show up the day before, nope. Optimum told me I had to schedule another appointment and the next available appointment was two weeks away. So, now still waiting on the technician and no Internet and phone. Very bad customer service. | I’ve never had any issues with my cable. I’ve only had issues with my Internet and home phone service. |
| Bradley B. | ⭐⭐⭐ | I have used them for years and have very little problems….and I will continue to use them as there are not many other options in our area. | No review provided. |
| Laura B. | ⭐⭐⭐⭐⭐ | Fast service great customer service and they are helpful when there are issues I have no complaints | No review provided. |
| L. B. | ⭐⭐⭐⭐⭐ | They rarely have outages and are always quick to resolve them. In addition, the survive is good and rarely fluctuates. | The cable service isn’t quite as good as the internet, but that’s mainly because they would have to require our entire house to get the best quality. |
| Michelle S. | ⭐⭐⭐⭐⭐ | They rarely have outages, offer unlimited bandwidth and have the fastest internet. | No review provided. |
| Wretha B. | ⭐⭐⭐⭐ | There a good company and the internet is fast and it’s stable | No review provided. |
| Joseph M. | ⭐⭐⭐ | Because I’m somewhat satisfied with my cable and Internet service and we can watch it | Because you are overcharging with the Internet and cable and it should be cheaper than it is |
| T. K. | ⭐⭐⭐⭐ | Because I work from home and it works well enough to keep me employed. I like that the internet rarely lapses. I dont like that the internet laspes sometimes. | No review provided. |
| Shay S. | ⭐⭐⭐ | No review provided. | It’s all a monopoly, they take all the money and price gaug us all into paying their prices |
| Misty C. | ⭐⭐⭐⭐⭐ | No review provided. | Price and service awesome thank you great job grandson 💯 and I am ðŸ™ðŸ™ðŸ˜Œ pm and will |
| Daniel R. | ⭐⭐⭐⭐⭐ | No review provided. | They are just an ideal company. Extremely understanding when it comes to matters surrounding your bill. |
| C. W. | ⭐⭐⭐⭐⭐ | No review provided. | I forgot a great range of television cable channels for an affordable price at a wide range of capabilities |
| Miranda L. | ⭐⭐⭐⭐ | No review provided. | Fealing with them has been very pleasant. My cable is always working and an enjoyable viweing experience. |
|
Name |
Overall rating |
What do you think about Optimum internet? |
What do you think about Optimum cable TV? |
|---|---|---|---|
| Natalya H. | ⭐⭐⭐⭐ | They are informative and easy to work with. The connect is fast and easy. It has been the best service so far. | No review provided. |
| Darron J. | ⭐⭐⭐⭐ | No review provided. | I like the provider alot, service is eh, most issues with customer service to be honest. |
Optimum customer reviews FAQ
What is Optimum’s customer service reputation?
According to CableTV.com’s Customer Satisfaction Survey, Optimum’s customer service reputation has room for improvement. Fifty-eight percent of Optimum internet customers felt highly satisfied with their customer support, while 66% of Optimum TV customers said Optimum effectively met their needs.
How can I complain to Optimum?
Use Optimum’s paper form to submit formal disputes to Optimum’s customer service team.
What is the customer satisfaction of Optimum?
Optimum’s customer satisfaction is generally middling to average according to CableTV.com’s customer satisfaction survey. Only 64% of Optimum cable TV and internet respondents were highly satisfied with their service.
